What customers want
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Ірина Шейко (GlobalLogic) про спілкування з англомовними замовниками. Iryna Sheyko (GlobalLogic) about communication to English-speaking customers. Ирина Шейко (GlobalLogic) про общение с англоязычными заказчиками.
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What customers want
- 1. Чего хотят заказчики? Тонкости общения с англоговорящими коллегами Ирина Шейко
- 3. * Что такое коммуникация? * Эволюция бизнес коммуникации. * Как понять англоговорящих коллег?
- 4. The “How To Be British” Collection. Martyn Ford and Peter Legon
- 5. − Чему нас учили в школах − Влияние телефона, email и skype на манеру бизнес-общения − Неформальность в бизнес коммуникации − Признание своих ошибок − Понятие “small talk” Правила коммуникации: информативность, оперативность, вежливость и тактичность. Эволюция бизнес коммуникации IT Club 25-Jul-2013
- 7. Неформальность в бизнес переписке
- 8. Всегда отвечайте на имейлы
- 9. Sorry seems to be the hardest word, huh?
- 11. − Покупка чашки кофе в австралийском стандарте: — Hi! How are you? — Hellooooo! I'm good, thanks! And how are you? What are you up to? — Can you please fix me a large strong flat white, take away? — Sure! Any sugar? — No, thanks, trying to live without sugar high. Almost for an hour. — Ha! Been there. Anything else? — No, that's it, thanks! — 3.70, please. — Here you are. Would you mind... — Of course, I love change! — It's been a while since... − (ещё минуты две диалога о новостях и погоде, пока он делает кофе и вытирает штуки кофе-машины) — Thank you, see you later! — Have a good day! — You too! Как покупает кофе каждый русский турист, которого (лично я) вижу? − — Hi! How are you? − — I need coffee. (by Olga Lipikhina) Small Talk
- 12. Общение на одном English c коллегой gg 03
- 13. Как понять англоговорящих коллег? − Личное пространство и рамки дозволенного: кастомеры как Бэмби. − На грани вежливости и идиотизма, isn’t it? − Искусственная учтивость, I’m afraid. − Много слов – мало идей.
- 14. What the British say What the British mean What others understand What the British say What the British mean What others understand I hear what you say I disagree and do not want to discuss it further He accepts my point of view Very interesting That is clearly nonsense They are impressed With the greatest respect… I think you are an idiot He is listening to me Correct me if I'm wrong I'm right, don't contradict me I may be wrong, please let me know That's not bad That's good That's poor I only have a few minor comments Please re-write completely He has found a few typos That is a very brave proposal You are insane He thinks I have courage Could we consider some other options I don't like your idea They have not yet decided Quite good A bit disappointing Quite good I would suggest… Do it or be prepared to justify yourself Think about the idea, but do what you like UK to rest-of-the world translator
- 15. ©2013 GlobalLogic Inc. Iryna Sheyko Program Coordinator Iryna.sheyko@globallogic.com Thank you
Editor's Notes
- TITLE PAGE– Headline 36pt Arial in WHITE– Sub-head 18pt Arial Reg in GREY– Do not include client logos on title page– TEXT ONLY
- TITLE PAGE (ALT)Footer is only editable feature.
- 1-COLUMN– Headline 32pt Arialin BLACK– Sub-heads 12pt Arial Reg in ORANGE– Body copy & bulleted text 10pt Arial Reg in GRAY; body copy not to go below 6 pt– Left-justify all text and design elements– Divider Lines no larger than 1pt*****Divider lines are not built into Master Slides – must copy and paste from example slide*****
- 2-COLUMN– Headline 32pt Arial in BLACK– Sub-heads 12pt Arial Reg in ORANGE– Body copy & bulleted text 10pt Arial Reg in GRAY; body copy not to go below 6 pt– Left-justify all text and design elements– Divider Lines no larger than 1pt*****Divider lines are not built into Master Slides – must copy and paste from example slide*****
- 2-COLUMN– Headline 32pt Arial in BLACK– Sub-heads 12pt Arial Reg in ORANGE– Body copy & bulleted text 10pt Arial Reg in GRAY; body copy not to go below 6 pt– Left-justify all text and design elements– Divider Lines no larger than 1pt*****Divider lines are not built into Master Slides – must copy and paste from example slide*****
- 3-COLUMN– Headline 32pt Arial in BLACK– Sub-heads 12pt Arial Reg in ORANGE– Body copy & bulleted text 10pt Arial Reg in GRAY; body copy not to go below 6 pt– Left-justify all text and design elements– Divider Lines no larger than 1pt*****Divider lines are not built into Master Slides – must copy and paste from example slide*****