Presentation from Andre de Waal from seminar on 23rd October - Introduction to IIP 6 and High Performing Organisations

1. Dr. André de Waal MBA
HPO Center, the Netherlands
Maastricht School of Management
Grant Thornton IIP South,
Seminar on HPO,
London, October 23rd 2015
What makes a High Performance Organisation?

2. 2 © HPO Center
A High Performance Organization (HPO) is an
organization that achieves financial and non-financial
results that are exceedingly better than those of its
peer group over a period of time of at least 5 years ……
… by focusing in a disciplined way on that
what really matters to the organization !

3. © HPO Center© HPO Center
But … where to start?
• Keeping promises?
• More focus on customers?
• Defining a clear vision, mission and strategy?
• Enhancing trust in leadership?
• Better conditions for career development?
• Processes with improved IT structure?
• Selecting a different organisational structure?
• Implementing competence management?
• Improved information architecture?
• Lowering work pressure?
• Servant leadership?
• More appreciating employees on their efforts?
• Developing better listening skills?
• More two-way communication with employees?
• Finally sacking low performing people?
• …

4. 4 © HPO Center
Unique research
• Ten year study
• Extensive literature review
(485 sources)
• Research not only in the Western
world but also in Asia, Africa and
South America
• No selection of organisations
• HPO framework repeatedly
tested in practice
• Results academically presented
and published many times

5. 5 © HPO Center
5 factors and 35 characteristics:
together the accelerator for improvement!
THE 5 FACTORS OF SUCCESS

6. HPO Factor 1: Management Quality
Trust
Integrity
Confident
Role model
Quick decision-making
Quick action-taking
Decisive with non-performers
Result oriented
Coaching
Strong leaders
Always looking for ways to do
things better
“So if I fire you, then
we’ll be profitable?”

7. HPO Factor 2: Employee Quality
Selects on life experience
and flexibility
(“damaged in life”)
HPO employees expect
inspiration and encouragement
to achieve excellent results
They are:
- accountable for their results
- flexible and resilient
- complementary through
diversity
- excellent collaborators

8. HPO Factor 3: Openness & Action Orientation
“I confess, I confess ...
It was my mistake”
A different kind of
‘open door policy’
Dialogue, dialogue, dialogue
Involve employees in important processes
Knowledge exchange and learning from
each other
Open for change
Making mistakes is allowed
Performance driven

9. HPO Factor 4: Continuous Improvement & Renewal
Unique strategy
Processes continously:
improving –
simplifying – aligning
Financial and non-financial
reporting … to everyone that
needs it
Improvement of core
competences
Renewal of products and
servcies
“Let’s just wait it out …
it will blow over”
HPO !

10. HPO Factor 5: Long-Term Orientation
“Dear, it will be late tonight … we’re
practising customer orientation”
CEO lies awake at
night because of
customer complaints
Customer is always no. 1
Excellent long-term relations
with stakeholders
People work for a long tiem at
the organisation
… and keep growing
… and feel secure

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Added value of the HPO Framework
Time
Growth
Results
HPO score
 More innovative
 More ability to improve
 Positive mentality
 More openness in the organisation
 More focus and discipline
 More trust between partners
 Better cooperation
 More unique strategy
 Better reputation
 Easier to gain new clients and
employees
 Renewed “spirit”
 Increased productivity
 Increased turnover
 Increased profitability
 Increased market share
• > 140 HPO
Diagnoses
• > 10
scientific
studies

12. High Performance
- The story of NEH Philippines -

13. A LITTLE MIRACLE HAPPENED…
… giving our organization the inspiration and know-how on how to improve
to high performance … and then to high performance partnerships …

14. SOME RESULTS
Key result areas 2012 performance level
2013/2014 results and
outlook
2015 HPO
target
Sourcing
(Net productive
area/HA)
No growth, 1000 Ha
1. 250 Ha growth or 20% in 6
months
2. pipeline with 2000 Ha of new
opportunities
2500 Ha
Productivity
(boxes produced per
HA)
2800 boxes per hectare
2014: 3450 boxes/HA or 20%+
improvement
4000 boxes/Ha
Quality
(% ABC rating in
market)
0% A, 25% B, 75% C rating
2013: 50-90% A rating
2014: 90% A rating
100% A rating
Sales
(selling prices vs
competition)
# 7 in market after Dole,
Sumifru, Del monte,
Lapanday, Chiquita,
Unifrutti
# 2 in market…slightly behind
Dole but 20% higher selling prices
vs number 3
#1 or 2 in each
market
… in 24 month we have INCREASED our profits with 500% !!

15. 15 © HPO Center
Relation HPO with IIP
 HPO definition: achieve better financial and non-financial results than peer group.
 The IIP accreditation is one of the most important non-financial results.
 An HPO can be expected to have a higher accreditation level than the peer group.
Results
Time
The best result of all !

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The HPO Framework will bring you to the top!

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More information:
• Website: www.hpocenter.com
• Twitter: HPOcenter (@hpocenter)
• LinkedIn Group: High Performance Organizations (HPO
Center)
• Facebook: High Performance Organization (HPO) center
• App: HPO Leadership Toolbox App
For free!