Is your business poised for long-term growth? Which engineers are under-performing? Are you meeting all of your SLA commitments? How do you know if your services are priced correctly? Who is your most profitable client? Understand your business. ===================================================== For more information about Autotask: Integrated Computer Systems, Inc. 3/F Limketkai Bldg., ortigas Ave., Greenhills, San Juan City 1502 Philippines Tel: (+63 2) 744 3000 • 727 3801 Fax: (+63 2) 721 4502 • 621 9464 Email: info@ics.com.ph Website: http://www.ics.com.ph

1. OVER 190,000 TICKETS CLOSED WITH AUTOTASK
IN THE LAST 7 YEARS
Headquartered in Tampa, Florida, Zeno Technology Solutions provides managed
IT services to a wide variety of industries throughout the U.S., including financial,
legal, medical, non-profit, real estate and advertising.
BEFORE
AFTER
• Several independent systems
• More responsive to customers
• Couldn’t scale or grow the business
• Reports help to analyze the business and see
• Unable to efficiently capture billable time
what’s impacting profitability
• Increased billable time
“The best thing about Autotask is the integrations within the product as well
as its integration points with outside vendors. This really makes life very easy
because not every managed service provider is the same and the integration
capabilities make the product that much more flexible,” said Patrick Burress,
Practice Manager.
“We couldn’t have grown to the size that we are without using a tool like Autotask.
In the seven years we have been using it, we have closed over 190,000 service
desk tickets, on average more than 100 a day. We simply could not handle volume
like that with the one off tools we were using before Autotask.”
“Autotask being cloud-based is critical to the whole thing working right. In the
cloud, we have access anywhere in the world and this flexibility is extremely
important in an environment where we have to service clients 24/7.”
“Autotask does an
excellent job of providing
us with the toolsets to
track the time and the
contracts we are working
on. With the contracts
module we gain the
flexibility to decide how
we expand and grow with
our customers.”
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