9. Frasers Hospitality Australia Innovation: Path to Paperless Hotel Path to Paperless Hotel is improving the check-in experience for guests. The technology allows Frasers Hospitality to reduce paperwork, introduce smoother payment processes and improve the security of guest data. We are the first hotel group in Australia to successfully deploy paperless check-in and tokenisation payments, achieving banking-grade protection.

1. Path to Paperless

2. Frasers Path to Paperless Video

3. Awards & Featured Articles

4. Our Vision
“Our goal at FHA is to always redefine our
employee and customer experience. The initial
motivation behind the Paperless Hotel was to
make everyday tasks run more smoothly and
seamlessly for both employees and customers,
so they can focus on what really matters. “

5. Path to Paperless Awards
“Since the innovative change, four key initiatives have been successfully
implemented including Paperless Check-in, Paperless E-sign, Paperless
Payments and a Mobile Housekeeping app.”
Howard Phung, IT Manager Australia

6. Paperless Hot of the Press!

7. Path to Paperless Industry Announcement

8. Featured on Frasers Global in-Room Magazine

9. Featured on Frasers Property Group Annual Report
https://investor.frasersproperty.com/newsroom/FPL-Annual-Report-2018.pdf

10. Featured on The Australian News Paper

11. Technologies behind our Paperless Hotel

12. Paperless Forms & Signature
Eco-Sign
 (Customers)
 Long Stay Agreement
 Sales
 Conference contracts

13. Paperless Forms & Signature
Digitization of Form’s &
streamline approval workflow
 HR Forms
 Front Office Form’s
 Capex Form’s
 Supplier Review

14. Paperless Payments
NextGen Payment Gateway
Click to Pay
powered by SimplePay
 Automated Risk Check’s
 Tokenization
 Next-Gen Payments Platform

15. Paperless Check-In

16. Next Generation Gateway
The First Hotel Group in Australia to deploy Next Generation Tokenization
Achieving 100% PCI Compliance

17. Paperless Housekeeper

18. Paperless Engineering
“Zoho Desk is context-aware customer service
software that helps you put your customers at the
heart of the company.”

19. Paperless Logbook & Vouchers
Paperless Vouchers
 Paperless Voucher Reconciliation
 Automated Notification to Front Desk for
Action
 Online reporting

20. Hotel Service Optimization System
Automated Service Work Order’s
Deployed at Capri Brisbane &
Fraser Suites Perth

21. ROI, and Staff Efficiencies

22. Paperless Check-In a Staff Success!

23. Paperless Check-In a Guest Success!

24. Business
Efficiencies

25. Paperless Income Audit
Did you know in 2017/18 @ Fraser
Suites Sydney will produce one box of
paperwork every six days! Here's an
example.
In 2019, with several Paperless
initiatives fully implemented @Frasers
Suites Sydney- we can fit 30+ days of
Paperwork into a Single-box! Impressive
aye?
That is 80 percent Paperless
Efficiencies gained for our Front Office
& Income Audit

26. THANK YOU
Follow us on LinkedIn @FrasersHospitalityAustralia