Process Approach is a requirement in ISO 9001 and other management system standards. این فای نسخه کوتاه شده ی اسلایدهای دوره اموزشی آکادمی نیس می باشد

1. ‫اااااااا‬ ‫اااااا‬
(‫اااااا‬ ‫اااااا‬ ‫اا‬ ‫ااااااا‬ ‫)اااااا‬
Process Management
(Process Approach in Organizational Management)
Training Course

2. NIS Group‫ااا‬ ‫اااا‬

3. Presenter ‫ااااا‬ ‫ااااا‬
•‫ااااا‬ ‫اااااا‬ ‫اااااااا‬
•‫اااااااا‬ ‫اااااا‬ ‫اااا‬ ‫ااااااا‬
•‫ااااا‬7‫ااااااا‬ ‫اااا‬ ‫ااااا‬ ‫ااا‬
•‫ااااا‬17‫ااااااا‬ ‫ااا‬ ‫ااااا‬ ‫ااااا‬ ‫ااا‬
•‫ااااا‬20‫ااااا‬ ‫اااااا‬ ‫ا‬ ‫اااااااا‬ ‫اا‬ ‫اااااا‬ ‫ااا‬
•‫اا‬ ‫ااااا‬ ‫ااااا‬10‫اااااااا‬ ‫اااااا‬ ‫)اااااا‬ ‫اااا‬
‫ا‬ ‫ااا‬ ‫ااااااا‬ ‫ااااااا‬ ‫اااااااا‬ ‫ااااااا‬ ‫اااااا‬
(‫ااااا‬
•‫اا‬ ‫ااا‬ ‫ااااا‬ ‫ااااا‬500(‫ااااا‬ ‫)اااا‬ ‫ااااا‬
•‫ااااااااا‬ ‫ااااااا‬ ‫اااا‬ ‫ااا‬TC176‫ااااا‬ ‫اااااا‬
ISO
•‫ااااااااا‬ ‫ااا‬ ‫ااا‬ ‫ااااا‬ ‫ااا‬176,CASCO & JTC1
•‫اااا‬ ‫ااااا‬15‫ااااا‬ ‫اا‬ ‫اااااا‬ ‫ااا‬ ‫ااااااااا‬
•H.Teimoori@nisgroup.ir

4. ‫اااا‬ ‫ااااا‬
‫ااااااااا‬ ‫ااااااا‬ ‫اااا‬ ‫ااااا‬ISO 9001
‫اااااا‬ ‫ااااا‬ ‫ااااا‬ ‫اااااااا‬
‫اا‬ ‫ااااا‬ ‫اااااا‬ ‫ا‬ ‫ااااا‬ ‫ااااا‬

5. ‫ااااااا‬ ‫اااااا‬ ‫ااا‬ ‫ااااا‬
•‫ااااا‬ ‫اا‬ ‫ااااا‬ ‫ااا‬ ‫اااااا‬ ‫ااااا‬ ‫اا‬ ‫ااااا‬ ‫ااااا‬
‫اااا‬ ‫ااااااا‬ ‫اااااا‬
•‫ااا‬ ‫اا‬ ‫ااااا‬ ‫ا‬ ‫ااااا‬ ‫اااااا‬
•‫ااا‬ ‫اا‬ ‫ااا‬ ‫ااا‬ ‫اا‬ ‫اا‬ ‫ااااا‬ ‫ااااااا‬ ‫اا‬ ‫اااا‬ ‫اااا‬
‫اااا‬
•‫ااااا‬ ‫اا‬ ‫ااااااا‬‫اا‬‫ااااا‬ ‫اااااا‬ ‫اااا‬ ‫ااااااااا‬ ‫ا‬‫ا‬
‫ااا‬ ‫اا‬
‫ااا‬ ‫اااا‬‫ا‬:‫ا‬

6. ‫ااااااا‬ ‫اااااا‬ ‫ااا‬ ‫ااااا‬
•‫ااااا‬ ‫ااااا‬ ‫اا‬ ‫ااا‬ ‫اا‬ ‫ااااااا‬
•‫ا‬‫ا‬‫اااااا‬ ‫اا‬ ‫ااا‬‫ا‬‫ااااا‬ ‫ا‬‫ا‬‫اا‬ ‫اااا‬ ‫اا‬‫ا‬‫ااا‬‫ا‬
•‫ا‬‫ا‬‫ا‬ ‫اا‬ ‫ا‬‫ا‬‫ااا‬‫ا‬‫اا‬ ‫)اااا‬ ‫ااااا‬ ‫ا‬‫ا‬(
•‫ااا‬ ‫ااااا‬‫ا‬‫اا‬ ‫ا‬‫ا‬‫ااااا‬ ‫ااااا‬‫ا‬‫اااااا‬
•‫ااااا‬ ‫ا‬ ‫ااااا‬ ‫اااااا‬ ‫ااااااا‬ ‫ااا‬ ‫اااا‬ ‫ااااا‬
‫ااااا‬
) ‫ااااا‬ ‫اااااا‬1856-1915:(

7. ‫اااا‬ ‫اااا‬)1863–1947(
•‫ااااا‬ ‫ااا‬ ‫ااااا‬ ‫ااااا‬‫ااا‬ ‫اا‬‫ااااااا‬ ‫اااااا‬
•‫ااااا‬ ‫ااااااااا‬ ‫اا‬ ‫ااااا‬ ‫اااا‬
•‫ااااا‬‫ااا‬‫ا‬‫ااااا‬ ‫اااا‬ ‫اا‬
‫ااااااا‬ ‫اااااا‬ ‫ااا‬ ‫ااااا‬
•‫ااااا‬ ‫اا‬ ‫اااا‬
•‫اااا‬ ‫ااا‬ ‫اا‬ ‫اااا‬ ‫ااا‬
•‫ااااا‬ ‫ااااا‬‫ا‬‫اااا‬‫ا‬‫ااااا‬ ‫اااا‬
‫ااااا‬ ‫ااااا‬)1875-1966(

8. ‫ااااا‬Task
•‫اااا‬ ‫ااااا‬ ‫اااااااا‬ ‫اااا‬
•‫اااا‬ ‫ااااا‬ ‫اااا‬
•‫ااااااا‬ ‫اااااااااا‬ ‫اااا‬
•‫اا‬ ‫اااا‬ ‫ااااا‬ ‫اااااا‬ ‫اااا‬
•‫اا‬ ‫اااااا‬ ‫اا‬ ‫اااا‬ ‫ااااا‬ ‫ااااا‬
•(‫اا‬ ‫ااااا‬ ‫ااااا‬ ‫)اااا‬ ‫اا‬ ‫اااااا‬ ‫ااااا‬ ‫ااااا‬ ‫ااااا‬
‫ااااا‬ ‫اا‬ ‫ا‬‫ا‬‫ااااا‬ ‫اا‬ ‫ااا‬ ‫ااااااا‬ ‫ا‬ ‫ااا‬ ‫ااا‬ ‫اا‬ ‫ااااا‬.‫ااااا‬ ‫ااااا‬ ‫ااا‬ ‫اا‬
:‫اااا‬:‫اااا‬

9. ‫اااا‬ ‫اااااا‬

10. •‫اااااا‬ ‫اااا‬ ‫ااا‬ ‫ا‬ ‫ااا‬ ‫اااااا‬ ‫ااااا‬ ‫اااااا‬
•‫ااااا‬ ‫اااا‬ ‫اا‬ ‫اااا‬ ‫ا‬ ‫اااااا‬ ‫ااااا‬ ‫اااا‬ ‫اا‬ ‫اااا‬ ‫ااااا‬
•‫ااااااا‬ ‫ا‬ ‫اااااااا‬ ‫اا‬ (‫)ااااااااا‬ ‫اااا‬ ‫اااااا‬
•‫ااااااااا‬ ‫ا‬ ‫ااااا‬ ‫ااااا‬ ‫اااااا‬ ‫ااااااااا‬
•‫اااااااا‬ ‫اااا‬ ‫ا‬ ‫ااااااا‬ ‫ااا‬ ‫اا‬ ‫اااا‬ ‫ا‬ ‫اااا‬ ‫ااااا‬
‫اااا‬ ‫ااااا‬ ‫ااااااااا‬

11. ‫ااا‬ ‫ااااا‬ ‫اااااا‬
•‫اااااا‬ ‫ااااا‬ ‫ا‬ ‫اااا‬ ‫ااااا‬ ‫ااا‬ ‫اااا‬ ‫اااا‬ ‫اا‬ ‫ا‬ ‫اا‬ ‫اااااا‬ ‫اااا‬
‫اااا‬ ‫اا‬ ‫اااا‬ ‫ااااااا‬ ‫ااااا‬ ‫اا‬ ‫ااااا‬ ‫اا‬ ‫اااااا‬ ‫ااا‬ ‫اااا‬ ‫اا‬ ‫ااااااااا‬
‫ااااا‬ ‫اا‬ ‫ا‬ ‫ااا‬ ‫ااااا‬ ‫ااااا‬ ‫اااا‬ ‫ااااا‬ ‫ااا‬ ‫اااا‬ ‫ااا‬ ‫ااااا‬ ‫اا‬ ‫ااااااا‬
. ‫اااا‬ ‫اا‬ ‫اااااا‬ ( ‫ااااا‬ ‫اا‬ ‫اااا‬ ‫اا‬ ) ‫ااااا‬
•
‫اا‬ ‫ا‬ ‫ااااا‬ ‫ااا‬ ‫ااا‬ ‫ااا‬‫ا‬ ‫ا‬‫ا‬ ‫ا‬ ‫ا‬‫اااا‬ ‫ااااا‬ ‫ااااااا‬ ‫ا‬ ‫ا‬‫ااااا‬ ‫اا‬ ‫اااا‬‫اا‬ ‫اا‬
‫اااا‬ ‫ا‬ ‫اااا‬ ‫ااااا‬ ‫اااا‬ ‫اا‬ ‫ااااا‬ ‫اا‬ ‫اااا‬ ‫ااا‬ ‫ااااا‬ ‫ااا‬ ‫اا‬ ‫ا‬ ‫اا‬ ‫اااااا‬ ‫ااااا‬
‫ااااا‬ ‫اا‬ ‫ااااا‬ ‫ااااا‬ ‫ا‬ ‫ااا‬ ‫اا‬ ‫ااااا‬ ‫اااااا‬ ‫ااااا‬ ‫ااا‬ ‫ااااا‬ ‫اا‬ ‫اا‬ ‫ااااااا‬
. ‫ااا‬ ‫اا‬ ‫اااا‬ ‫ااا‬ ‫اااا‬ ‫ااا‬ ‫ااااا‬

12. ‫ااا‬ ‫ااااا‬ ‫اااااا‬
• ‫ااااا‬ -‫اااااا‬ – ‫ اااااااا‬
•‫اااا‬ ‫ااااا‬ ‫اا‬ ‫ااااا‬
•‫ااا‬ ‫ااااا‬ ‫ااااا‬ ‫اااا‬ ‫اا‬ ‫ااااا‬ ‫اااااا‬
•‫اااا‬ ‫ا‬ ‫ااا‬ ‫اااااا‬ ‫اااااااااا‬
•‫اااااا‬ ‫اا‬ ‫ااااا‬ ‫ا‬ ‫ااااا‬
•‫ااااااا‬ ‫ا‬ ‫ااااا‬
•‫اااا‬ ‫ااااااا‬ ‫اااا‬
•‫اااااا‬ ‫اا‬ ‫ااااااا‬ ‫اا‬ ‫اااا‬ ‫اااا‬

13. ‫ااااااا‬ ‫اااااا‬
•‫اااااا‬ -‫ااااا‬ – ‫ااا‬
•‫اااا‬ ‫اااا‬ ‫ااااا‬ ‫اااااا‬ ‫اا‬ ‫ااااا‬
‫اا‬ ‫اااا‬ ‫ااااا‬ ‫اااااا‬ ‫اا‬ ‫اا‬ ‫اااا‬
‫اااا‬ ‫اا‬ ‫ااا‬ ‫اااااااا‬ ‫اا‬ ‫ا‬ ‫ااا‬
.‫اااا‬
•‫ا‬ ‫اااا‬ ‫اا‬ ‫اا‬ ‫اا‬ ‫ااااا‬ ‫اااااا‬
‫اااااا‬
•‫اااااا‬ ‫اااا‬ ‫ااااا‬
•‫اااااا‬ ‫ا‬ ‫ااااا‬ ‫ا‬ ‫ااا‬
•‫اا‬ ‫اااا‬ ‫ااااا‬ ‫اااا‬ ‫ااااا‬
•‫اااا‬ ‫ا‬ ‫اا‬ ‫اااااا‬ ‫اااا‬

14. ‫دددد‬
‫ددددددد‬
‫دد‬
‫دددد‬
‫ددددددد‬
‫دد‬
‫دددد‬
‫ددددددد‬
‫دد‬
sfghdfjfgjhfg
hjfghhfjfgh
dfgdfghggf
cfjhfgjhfghjf
hfjhfhjfhjfhj
dfghdfguyru
yryryturty
rdtyetertyert
‫ااااااا‬ ‫اااااا‬

15. ‫اااا‬ ‫ااااا‬‫اااا‬ ‫ااااا‬‫اااا‬ ‫ااااا‬‫اااا‬ ‫ااااا‬
(‫للللل‬ ‫لل‬ ‫)ل‬ ‫للللل‬ ‫للل‬‫للللللل‬ ‫للل‬
‫للللللل‬‫للللل‬
‫للللل‬‫للللل‬ ‫للللللل‬
‫للللل‬‫للللللل‬ ‫للل‬ ‫للللل‬ ‫ل‬ ‫للللل‬
‫للللل‬‫لللللل‬ ‫للللللللل‬
‫لللللللل‬‫للل‬ ‫للللل‬
‫اااا‬ ‫ااا‬ ‫اااااا‬

16. ‫ددددد‬ ‫دددددد‬ ‫دددد‬
Leadership
Involvement of People
Process Approach
System Approach to Management
Continual Improvement
Factual Approach to Decision Making
Mutually Beneficial Supplier Relationships
Leadership
Engagement of People
Process Approach
Improvement
Evidence-based Decision Making
Relationship Management
Customer FocusCustomer Focus
1
2
3
4
5
6
7
1
2
3
4
5
6
7
8
2000-2008 2015
‫دد‬ ‫دددددددد‬ ‫دددددد‬
ISO 9001:2015

17. ‫دددددد‬ ‫ددددد‬
‫ددددد‬ ‫ددد‬ ‫دددددد‬ ‫دد‬ ‫دد‬ ‫دددددد‬
‫ددددددد‬ ‫دد‬ ‫دد‬ ‫دد‬(‫)ددددددد‬ ‫دد‬‫دد‬
‫ددددددد‬ ‫دد‬(‫)ددددددد‬ ‫دد‬‫دد‬ ‫ددددد‬
‫دددد‬............................ ‫دددددد‬ ‫دددد‬
Activity1
Activity2
Activity3
PROCESS
17

18. ‫دددد‬
18
Inputs Activities Outputs

19. 19
PROCESS
With WHAT?
(EQUIPMENT / INSTALLATIONS)
With WHO?
(TRAINING, KNOWLEDGE, SKILLS)
INPUT
What Should We Receive?
With HOW?
(PROCEDURE /TECHNIQUE)
OUTPUT
What Should We Deliver?
REQUIREMENTS
With How MANY?
(EQUIPMENT / INSTALLATIONS)
REQUIREMENTS
‫دددد‬ ‫ددد‬ ‫دددددد‬
)TURTLE DIAGRAM(

20. Process Approach in Management Systems 20
Activities inside a ProcessActivities inside a Process

21. 21
•:
. ‫تتت‬ ‫تتتت‬ ‫تتتتت‬
•
‫تتت‬ ‫تتتتت‬ ‫تتتت‬ ‫تت‬ ‫تتتتت‬ ‫تتتت‬
‫تت‬ ‫تتتت‬ ‫تت‬
. ‫تتت‬ ‫تتتتتتت‬ ‫تتتت‬ ‫تت‬ ‫تتتتت‬ ‫تتتت‬
•
‫تتتت‬ ‫تتتتتت‬ ‫تتتت‬ ‫تتتتت‬
. ‫تتت‬ ‫تتتتتت‬
MEASUREMENT CRITERIAMEASUREMENT CRITERIA
: ‫تتتتت‬ ‫تتت‬

22. ‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬
‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬-‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬-‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬

23. ‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬
ISO 9001:2008ISO 9001:2008

24. ‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬
ISO 9001:2015ISO 9001:2015

25. ‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬
‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬PCFPCF‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬)‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬)APQCAPQC((

26. 26
ISO/TS 16949:2002 Audit scheme
‫تتتت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬‫ت‬
IATF ModelIATF Model
•‫تتتت‬ ‫تتتتت‬ ‫تتت‬ ‫تتتتتت‬
•‫تتتتتتت‬ ‫تتت‬ ‫تتتتتت‬
•‫تتتتتتت‬ ‫تتت‬ ‫تتتتتت‬
• Customer Oriented Processes
• Supporting Oriented Processes
• Management Oriented Processes

27. 27
MOPs
Bid
Tender
Market
Analysis Order
Request
P & P
Design
P & P
Ver/Val
Product
Production
MANAGEMENT REVIEW
ANALYSIS OF DATA
INTERNAL AUDIT (effective & efficient processes)
MONITOR & MEASURE (quality assurance)
MANAGE RESOURCES (staffing, training, equipment, environment)
MANAGE SUPPLIERS
Delivery
Payment
Customer
Feedback
Warranty
Service
CUSTOMER
SUPPLIERSTAKEHOLDER
CUSTOMER

28. 28
Customer
Customer oriented process
supportingprocess
MANAGEMENT oriented process
Management
IATFIATF
Process Categories, by IATFProcess Categories, by IATF

29. 29
Example 2: Main Processes

30. 30
Measurement ?
EFFECTIVENESS ?
EFFICIENCY ?
‫تتتتت‬‫تت‬ ‫تتتت‬‫تتتتتت‬ ‫تت‬ ‫ت‬:
MEASUREMENT CRITERIA

31. 31
‫اا‬
‫ا‬
‫اا‬
‫اا‬
‫ا‬
‫اا‬
‫ا‬
‫اا‬
‫اا‬
‫ا‬
‫اا‬
‫اا‬
‫ا‬
‫اا‬
‫ا‬
‫ااااااا‬
EFFECTIVENESS
: ‫ااااا‬
•
‫اااا‬ ‫ااا‬ ‫اا‬ ‫ااااا‬
‫ا‬
‫ااا‬ ‫ااااا‬ ‫ااااا‬
Purpose
Achievement

32. 32
•
‫اااا‬ ‫ااا‬ ‫اا‬ ‫ااااا‬
‫ااا‬ ‫اااا‬ ‫ااااا‬
‫اا‬
‫ا‬
‫اا‬
‫اا‬
‫ا‬
‫اا‬
‫ا‬
‫اا‬
‫اا‬
‫ا‬
‫اا‬
‫اا‬
‫اا‬
‫ا‬
EFFICIENCYEFFICIENCY
: ‫ااااا‬
Resource
Consumption

33. 33
INPUT OUTPUT
Process
Effectiveness
Efficiency
Effectiveness / EfficiencyEffectiveness / Efficiency

34. 34
:
1) ‫تتت‬ ‫تتتت‬ ‫تت‬ ‫ت‬ ‫تتت‬ ‫تتتت‬ ‫تتتتتتت‬ ‫تتتتتتتت‬ ‫تتتتتت‬ ‫تتتت‬ -R&X(
2‫تتتت‬ -‫ييييييي‬‫تتتت‬ ‫تت‬ ‫ت‬‫تتتتتت‬ ‫تتتتتتتتتتتت‬ ‫تتت‬ ‫تت‬ ‫تتتتتتتت‬ISO
9001‫ت‬ISO/TS29001‫تتت‬ ‫ت‬ ‫ت‬ ‫تتتتت‬ ‫تت‬ ‫ت‬ ‫تت‬ ‫تتت‬ ‫تتتتت‬‫يييييي‬
‫تتت‬ ‫تتتتتتتتتتتتت‬ ‫تت‬ ‫تتتتتتتت‬ISO/TS 16949‫ت‬ISO 9004‫تتت‬ ‫تتتت‬
‫تتت‬
3-‫ييييييي‬‫تت‬ ‫تت‬ (‫تتت‬ ‫تت‬ ‫تتتتتت‬ ‫تت‬ ‫)تتتتت‬ ‫تتتتتت‬ ‫تت‬ ‫تتتتت‬ ‫تتتت‬ ‫تتتتت‬
‫ت‬ ‫تتتت‬‫يييييي‬.‫)تتتتت(تت‬ ‫تتتت‬ ‫تتتت‬ ‫تتتتت‬ ‫تتتت‬ ‫تتت‬ ‫تتت‬ ‫تتتتت‬ ‫تتتتت‬
/ ‫ااااااا‬
‫اااااا‬
Effectiveness / EfficiencyEffectiveness / Efficiency

35. TURTLEDIAGRAM
-‫ييي‬:20‫تتتت‬ ‫تتت‬
-: ‫ييييي‬ ‫ييي‬3PC
-: ‫ييييي‬ ‫ييي‬Solid Work 2006
-: ‫يييييي‬ ‫ييييي‬3) ‫ييييي‬ft(
‫تتتتت‬‫تتتتتتت‬‫تتتتتتتت‬
‫تتتتت‬‫تتتتت‬
‫تتت‬‫تتتت‬ ‫تتتتت‬ ‫تتتتت‬ ‫تتتتتت‬
‫تتتتت‬ ‫تت‬PR-DS-01
‫ييييي‬
‫يييي‬ ‫ييييي‬
-‫يييي‬:‫يييييي‬‫تتتتتت‬ ‫تتت‬ ‫تتتت‬
-: ‫ييي‬ ‫ييييي‬‫تتتت‬ ‫ت‬ ‫تتتت‬ ‫تتتتتت‬
‫تتتت‬ ‫ت‬ ‫تتتتت‬
:‫يييي‬ ‫ييي‬‫تتتتت‬‫تتتتت‬ ‫تتتتتت‬ ‫تتتت‬‫تتت‬ ‫تت‬ ‫تت‬ ‫تتتتت‬
‫يييييي‬:‫تتتتت‬‫تتتتتت‬ ‫تتتت‬‫تتتت‬‫تتت‬ ‫تت‬ ‫تت‬ ‫تتتتت‬
‫تتتت‬ ‫تتتتتتت‬ ‫تتتت‬
‫تتتتت‬ ‫تتتتتت‬ ‫تتت‬ ‫تتتت‬
‫تتتت‬ ‫تتتتتت‬ /‫تتتتت‬
‫تتتتتت‬ ‫تتت‬ ‫تتتتت‬ ) ‫تتتتت‬ ‫تتتتتت‬QC(
‫تتتتت‬ ‫تتتت‬ ‫تتتتتتت‬ ‫تتتت‬
‫تتتتتتتتت‬ ‫تتتت‬ ‫تتتتتتتت‬ ‫تتتتتتت‬
‫تتتتتتت‬ ‫تتتت‬ ‫تتتتت‬
‫تتتتتت‬ ‫تتتتتتت‬
‫تتتتت‬ /‫تتتتتتتت‬ ‫ت‬ ‫تتت‬
‫تتتتت‬ ‫تتتتتتت‬ ‫تتتتتتت‬
‫تتتتتتتت‬ / ‫تتتتتت‬ ‫تتتتتتت‬ ‫تتتت‬ ‫تتتتتتت‬

36. Process Approach in Management Systems 36
SIPOC Diagram
Supplier Input Output Customer
S CI P O
Prozess
Activity
Performance
Indicator

37. ‫ييي‬ ‫ييييي‬ ‫يي‬ ‫يييييييي‬ ‫ييييي‬
‫ييييي‬ ‫يييي‬ ‫يي‬ ‫ييييي‬ ‫يييي‬ ‫يي‬
.‫ييييييي‬ ‫يي‬ ‫يييييي‬ ‫يي‬
‫ييي‬ ‫ييييي‬ ‫يي‬ ‫يييييييي‬ ‫ييييي‬
‫ييييي‬ ‫يييي‬ ‫يي‬ ‫ييييي‬ ‫يييي‬ ‫يي‬
.‫ييييييي‬ ‫يي‬ ‫يييييي‬ ‫يي‬
‫ييييييي‬ ‫يييييي‬ – ‫يييييي‬ ‫يييييي‬

38. ProcessInteractions

39. ‫ييييي‬ ‫يييي‬‫ي‬System Approach
.

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