This document discusses feedback and how to effectively give and receive it. It provides questions for discussion around why feedback does not always happen and how to deliver and receive feedback well. The document also outlines characteristics of good feedback, including being balanced, observed, objective, specific and timely. It recommends only giving feedback based on direct observations and examples, focusing on facts rather than feelings. Finally, it presents a four step approach to giving effective feedback: observation, effect on the observer, suggestion, and pausing for reaction.
4. Helpful information or criticism that is
given to someone to say what can be
done to improve a performance, product,
etc
5. QUESTIONS
F e e d b a c k d i s c u s s i o n
Why doesn’t feedback happen?
6. QUESTIONS
F e e d b a c k d i s c u s s i o n
Why doesn’t feedback happen?
How to deliver feedback well?
7. QUESTIONS
F e e d b a c k d i s c u s s i o n
Why doesn’t feedback happen?
How to deliver feedback well?
How to receive feedback well?
8. QUESTIONS
F e e d b a c k d i s c u s s i o n
Why doesn’t feedback happen?
How to deliver feedback well?
How to receive feedback well?
Why is Feedback a gift?
10. B
FEEDBACK IS TYPICALLY PREPARED AROUND 5
CHARACTERISTICS
O
O
S
T
Balanced
Observed
Objective
Specific
Timely
Include positive and constructive points
Only give examples of what you have seen yourself
Do not rely on what others told you
Feedback should be factual
It should not focus on your feelings
Always use specific examples
Feedback should be given as close to the event as
possible. This will ensure accuracy and relevance.
11. Observation
"I have noticed that
you…
Effect on me
… and it is impacting
me in this way…
Suggestion
Next time, I suggest
trying … "
Pause for reaction
Do you know what I
mean? Does this make
sense?
THERE ARE 4 STEPS TO GIVING EFFECTIVE FEEDBACK
