This Slide shows Exchange offer process.

1. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
IWS BUY BACK
PROGRAM
Reseller Claim Process

2. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
End Customer Process
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3. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.3
Consumer offer on Exchange of old printer
offer valid on purchase of select IA printers
3
On Purchase of
3635 / 3636
Consumer gets Rs.500 off
On Purchase of
3700 series & 4535
Consumer gets Rs.700 off
On Purchase of
4729
Consumer gets Rs.1000 off

4. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.4
Excahnge & upgrade offer – customer process
• Upgrade your old HP printer to a latest HP ink advantage printer and get
a special discount on Select models!
• Participation in just 3 easy steps:
1. Visit www.hp.com/in/buyback and register for the HP printer voucher valid at selected HP reseller
outlets.
2. Print out the validated voucher email and proceed to the nominated HP Reseller outlet with your
existing printer.
3. Upon submission of the voucher email and your existing printer, get an additional discount of the
amount mentioned on your voucher
• Each Participant can redeem a maximum of 1 voucher.
• Each voucher is valid for 30 days from the date of registration.
• All entries must be submitted online by 30th April 2017 and all purchases must be made by 30th May 2017.

5. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.5
HP – Buyback Program – customer process
Print the coupon before
your proceed to the
selected outlet.
Select preferred
printer and
reseller, register
online for the
discount coupon
Purchase
product
Participate
the Customer Experience
One single contact -
To respond to your
inquiries and to confirm
Get in
contact*
Print Coupon
Purchase discounted
product at your select
shop on submission of
coupon and old printer

6. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Partner / Reseller process
6

7. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.7
HP Exchange Program – Reseller process
1. Consumer walks into store with discount voucher .
2. Partner provides the additional discount over and above Market Operating price
basis the customers submission of voucher and old printer
3. Partner claims back the discount given to customer by Visiting
www.hp.com/in/buybackclaim to complete the claim process
4. Mandatory information required for the claim
1. End customer’s voucher code
2. End customer’s old printer, new HP printer and Partner address details must match the details on the customer
voucher.
3. Proof of sale of new HP Printer to end customer – New HP printer model number and part number, invoice
number, purchase price, Exchange discount given to the shown on the invoice , purchase date, new HP
printer serial number.
4. Scanned soft copy of customer’s new HP printer invoice and voucher code email.
5. Payment Details- online bank transfer & TIN number
5. HP will arrange pickup of old printer for recycling as soon as the claim is
approved. Expect pick up within 7 days of claim approval.
6. Cashback amount will be transferred to your bank account as soon as the old
printer is received by HP. Expect payment within 10 days.

8. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.8
HP Buyback program
From Reseller perspective
refund in bank account
through EFT
ReimbursementLogistics
Web / IT
Complete buyback
claim form online with
necessary details.
(by 1st of every
month)
Sell
Sell the new HP printer at
discounted price upon
submission of coupon and
old printer by the end
customer
Request HP to pickup
end customer’s old
printer

9. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.9
Process – Estimated TAT for Partner
Example : Claim submitted on1st of month
By 2nd onwards claim processing starts
By 5th partner will get information on old printer pick up
By 9th -15th of the month – printers will be picked up (if the claim is
approved)
By 25th of the month – Claim money would be transferred into partner
account.
No payment will be made if the claim contains incorrect details or if the
buyback printers are not made available for recycling.
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Post claim validation
: 7 working days for
printer prick up
Post printer pickup :
10 working days for
money transfer
5 working days for
claim validation

10. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.10
Reseller cash back claim
www.hp.com/in/buybackclaim
Enter the customer voucher code
here to start the process
Screen#1

11. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.11
Reseller to enter the New
Product Serial Number,
invoice number and
Selling Price.
Screen#2

12. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.12
Reseller cash back
value incl. tax
Screen#3
Information only

13. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.13
Payment details of the
reseller –bank transfer
Customer
name and
email address
Reseller
address details
Screen#4 Information only
Screen#6
Information only
Screen#5
Information Only

14. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.14
Accept Ts and Cs to complete the claim
Claim SummaryUpload proof of sale –
customer invoice
Screen#7
Screen#8

15. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.15
Thank you page.
Screen#9
Information Only

16. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.16
Cash back summary email
It takes up to 3 working days before reseller receives a
cash back approval email. Cash back is paid out only
if the claim is approved and the buyback printer is
returned to HP for recycling.

17. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
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