1. Please Tell Us
Interpreter Services
If English is not your first
language, interpreter
services are available
free of charge, and can
be provided either in
person or by phone.
For the hearing
impaired:
An Auslan interpreter
can be organised for
the deaf or hearing
impaired.
Visit the website: (For all interpreter services)
www.health.qld.gov.au/multicultural
If you believe your issue has not
been resolved or you wish to have the
matter addressed independently of the
Townsville Hospital and Health Service
you can contact:
Office of the Health Ombudsman
By telephone: 133 646 (133 OHO)
In writing: PO Box 13281
Brisbane QLD 4003
By email: info@oho.qld.gov.au
For further information visit: www.oho.qld.gov.au
To return this form please place it in one of the
collection boxes at The Townsville Hospital.
Boxes are are located in The Townsville Hospital
foyer, the entrance of the Emergency Department
and in the reception area of the Women’s and
Children’s clinic area.
At Rural facilities or other community services
feedback can be given to any staff member who
will then ensure it is passed on to the Client
Liaison Office.
How to submit the
form overleaf
Townsville Hospital
and Health Service
PO Box 670,
Townsville Qld 4810
Contact details
Client Liaison Office:
(07) 4433 1074
TTH switch:
(07) 4433 1111
The Townsville Hospital
100 Angus Smith Drive
Douglas QLD 4814
Published by Townsville Hospital and Health Service
http://www.health.qld.gov.au/townsville/default.asp
Queensland Health, June 2014 © The State of Queensland, Queensland Health, 2014
Partnering with Consumers – This patient information
brochure supports National Safety and Quality Health
Service Standards 2 (2,4,1) Consumers and/or careers
provided feedback on this information.
Integrity
Compassion
Accountability
Respect
Engagement
Thank you
for helping
us improve
our services
Great state. Great opportunity.
Townsville Hospital and Health Service

2. Your comments will...
Assist the Townsville
Hospital and Health
Service identify
areas needing
improvement.
Let staff know
about your good
experience and
ensure their efforts
are acknowledged.
Or
What to expect in response
You will receive a phone call or letter to acknowledge
receipt of your comments within five days.
If you have not been contacted within this time,
please contact the Client Liaison Office.
If you have raised an issue that requires investigation,
you will receive a letter of response within 35 days of
your first contact.
If you are not satisfied with the response, please
contact the Client Liaison Office.
The Townsville
Hospital and Health
Service welcomes
your comments
and feedback
We love to hear when we have done a good job, but we
also need to know if there are areas where we could
improve.
We take your privacy very seriously and all feedback is
treated with the utmost confidentiality.
It is important to note that there will be no record of
your complaint attached to your patient record.
Who can provide feedback?
Everyone has the right to provide feedback and
make comments.
Who can I give feedback to?
You can submit the form (left) or make comment by
either speaking with:
 The staff directly involved with your care.
 The manager of the area, who will be able to
assist you.
The Client Liaison Office
In person between 9.00am to 4.00pm Monday to
Friday. Alternatively, please visit the hospital front
reception for assistance, or contact the Client
Liaison Office:
By telephone: (07) 4433 1074
In writing: PO Box 670
Townsville Qld 4810
By email: tsv-hospital-client-liaison@health.qld.gov.au
Or
How to provide
your feedback
Further resources:
More information on the complaint process and how best
to make a complaint is available at:
http://www.qld.gov.au/health/contacts/complaints/
Date: .........../.........../.................
Area/Ward/Unit: ....................................................................
Details of person providing feedback:
Are you: (tick below)
o Client o Patient o Relative o Visitor o Other
If other, please specify: ..........................................................
Full name: ...............................................................................
(you may choose to remain anonymous)
Address: .................................................................................
...............................................................................................
Do you wish to be contacted about your comments?
YES / NO (circle)
Contact phone number: ..........................................................
Feedback details
Please tell us what your experience has been like:
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Townsville Hospital and Health Service
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