Hospitality is an art, and as such you learn by practice. But the key of success is to make your guests feel good. This slide contains the things you should know about your community members to make them feel good.

1. What you need to know
to make your guests feel good
What do they do?
(How often do they interact on the community? What do they do?
Who are
they?
Sector, Location,
Gender, Age, Loyal
vs. New
What do they
expect?
What would they
benefit more from
the community?
What do they
think?
What do they
believe and
associate to you
and tothe
community?