4. Online communication checklist
•Be polite
•Be concise and clear
•Respond to the words on the page
•Stay away from making blanket statements
•Be open minded
•Watch your emotional levels
•Be aware of your motivation
5. Email best practice
Should it be an email?
Keep it short
Put important information near the top
Acknowledge receipt
Answer all questions, respond to all points
Format your writing clearly
DON’T SHOUT
Create meaningful subject lines
Don’t forward blindly
Be aware of tail
Beware of replying to all
Don’t spam
Use BCC to respect privacy
Don’t forward junk
Don’t overload their inbox
Email
1.Local email
2.Webmail
6. • One calendar, many users
• Many users, one calendar
• Reminders
• To-do list
• Google calendar
Calendaring
7. Forum jargon
•Posting
•Moderator
•Thread
•The OP – original poster
•Subscribe
•Board
•Bumping
•Troll
•Lurking
•Avatar
•Screen name, display name or nickname
•Username
Forum etiquette
•Introduce yourself
•Search before asking
•Create a meaningful subject line
•Don’t be selfish
•Don’t hijack a thread
•Use the correct board
•Don’t bump
•Don’t spam
Online Forums •Don’t play moderator
