Griffin McGahey is a Birmingham, AL executive at HC3 and provides financial institutions with complex data management solutions to improve communication with customers. One area of focus for Griffin McGahey and his team is managing critical member communications throughout the COVID-19 pandemic. In general, credit unions and banks have crisis communication plans planned well in advance. However, the sheer scale and uncertainty associated with the pandemic have thrown rule books out the window and left business leaders reliant on their best judgement of how to handle essential communications. One major challenge posed by the pandemic is that institutions sometimes deal with print operators unable to access key supplies and facilities. This does not supersede their mandate by law to provide financial statements and disclosures, and other critical communications to clients in the form of physical documents (unless members select paperless delivery). A result is that many financial institutions have had to develop contingency plans that extend beyond single-location print shops and in-house operations. In communicating with members, they must be assured of seamless reliability across rolling deadlines, sending out physical documents throughout the month. Companies, such as HC3, understand the compliance pressures exerted by state and federal authorities and ensure the expedited delivery of critical communications with minimal lead time.

1. Financial Institutions Ensure Rapid
Delivery of Key Communications
Griffin McGahey

2. Introduction
Griffin McGahey is a Birmingham, AL executive at HC3 and provides financial institutions
with complex data management solutions to improve communication with customers.
One area of focus for Griffin McGahey and his team is managing critical member
communications throughout the COVID-19 pandemic.

3. In general, credit unions and banks have crisis communication plans planned well in
advance. However, the sheer scale and uncertainty associated with the pandemic have
thrown rule books out the window and left business leaders reliant on their best
judgement of how to handle essential communications.

4. One major challenge posed by the pandemic is that institutions sometimes deal with
print operators unable to access key supplies and facilities. This does not supersede
their mandate by law to provide financial statements and disclosures, and other critical
communications to clients in the form of physical documents (unless members select
paperless delivery).

5. A result is that many financial institutions have had to develop contingency plans that
extend beyond single-location print shops and in-house operations. In communicating
with members, they must be assured of seamless reliability across rolling deadlines,
sending out physical documents throughout the month. Companies, such as HC3,
understand the compliance pressures exerted by state and federal authorities and
ensure the expedited delivery of critical communications with minimal lead time.