This roadmap outlines self-service initiatives for Journey across four quarters, including updating documentation, creating video tutorials and guides, developing web widgets and wizards to assist with implementation and upgrades, and building an online community and additional training videos with resources allocated accordingly.

1. Journey Self Service Roadmap
Q1
• Review, update,
and migrate
Admin manual to
Zendesk
• Update existing
in-app help
Q2
• Create video
tutorials
• Implementation
checklists &
guides
• Platform
comparison
charts
• FAQs
Q3
• *Web Widget
• *Implementation
Wizard
• *Upgrade Wizard
• Best Practices
Series videos
• VS Academy
Q4
• *Community
Development
• **Presenter
Style Videos
*Requires Additional Development Resources
**Requires Additional Content Resources