1. . -,
·· Our Values: .
.'
.... Customer ' · ·
.:Deli.ght Dri;,e~ .
': Actions! : . .
Leaders·Coach. '
'. and Develop: ..'
: . Leilcl!!rs! ' ··.
... :
" .
':P~~ctiC~ Tea~"
:T:ogether, Team .
.: 'Ap'art! '. , . .
. " -.
. ,
'. ' We Value :
...Simplicity, : ' ...'
':. Think Big, Act "
Smalll . <
" , '. . . ,
..
.' .
. Recogni~e and .
. . . Celebrate ..
. 'Indivlc!ual, and .
team Success '. , .
I am T~Mobil~ .~ :
. .Co'unt.ol1:me! .
•
CustomerKudos
Thank you for living our values!
The customer stated Grant
did a great job for him
tonight. He is a manager for
Cingular, and is aT-Mobile
customer because of the
great customer service. He
stated that Grant can come
work for him any time
because he does such a great
job. He also stated it would
be we" worth whatever he
had to pay him.
AWESOME JOB!!!
Coach: Lori Turner
Customer: Emmanuel Manrion
August 2006

2. ,'. ':Ou; Values: .'.'. " .. - .
. . . . . I
" 0"
,,'. Cusfomer' ,"
~ 'Delisht Dti~~>,'
.' .. .Action~",-, .-,' .
~ .' ~ . .. .. "
, LeadefS'Cf,a'ch, .
"an:a Pevelop'" ',:
':' -" Le.a.;rsl'"
. ~. ..
:" .. • ..... 0'
'-··pra"ctice Team···
~Together, Team"
: :Aparti",: " .
. .:, .. ..
, "We Value:' '
; . , ,Sjmp1~city,:': ,
.... Think ei~,'Ac,t:,
·. Smalll ,': ' .• ' 'f • • , ' •
.... '.' . ..o . . . .
" ReCo~ni~e and' ,"
Celebrate '"
· 'Ind'vi~ual:and',
"t~am:,Succes~ "
· I am·:T,:,M~tiil~ .,,: .:
~·..-,Co·u~,~rr:~e! ,,'..- .. ,.. "
Thank you for living our values!
The customer wants us to
recognize Grant for being
very helpful and honoring
the previous promises
that had been made to
him.
WAY TO GO!!!
Coach: Carolyn Maloney
Employee: Mark Trevethar
October 2006

3. .'.0; ..
. .
.': " ' .. '
:,,:':~~~et,ce'Te~~'~':
·'YO.gettief~:re'a~...
" ':':' , ':Ap~rtl" -. ::" .
.. " '
......
, .
.,'.,',~~.V~.~~':.,'~' .,
;', Simpii.clfY.,,::,,:',
",Tbin~ l!'ig;-4ct .:',
" ' '~tnalll " ~, .,.-
." ~" "'.
~.':. ... .. .
.,
- '-
":ReCogrilz~ .a,n~ .',
, '.. Celebrate', "
, "ihdlvidual.and' "
. Te~~".uc~~~u;!·'
,·I:~ni.T...~~,il~ ~:,'
",,,:~ouqt..~~n~~ei' .':'"
1 ~.'
..... ,.
CustollerludlS
Thank you for living our values!
GREAT lOB!!!
Coach: lorge Martinez
Customer: Kim Iredale
November 2006

4. ::,..... customer .'.:',
-, ·pelis.ht Drii,e~..·.'.
. '. ,. . 1'-,:' ACtions ..', .',
. ' .':...... . ... ' '., - ' .
"'L~aders.Coae:h' ,
".QnCl D~veiqp.:' ',.:
..:~~ '.'. ~e~d~rsl;' :..-: :
. . ' . '. ~ .......~ ..
) , "
, '
:"':~~actlceTeani:':
"Y~!iettit!r~ re2irij ..
-:: ':Ap~rtl:' " :', ,
, '
',' .·'We~~.a.~ :.':",
, ' Simpll.cltY.,···:·
, Think' Big, ~ct ,,'
, : .: "~tn~11I ":'-
.. '- ...' ..
."~~~;!t~'~ri~::'.
. " 'Celebrate "
.ll1dlvld~al'and' ,
't:ea~:_uc~~ii~'" .
. I ~m,T.M~~II~'-, '
..count.,on'rii~! .'.. '; .. : :'
Thank you for living our values!
The customer wants us to
recognize Grant for giving
excellent service and it
was his positive attitude
and gracious behavior that
swayed her to keep our
services.
GREAT lOB!!!
Coach: carolyn Maloney
Customer: Debra Leite
October 2006

5. • •.'•• t'
. -', 'o~nition
(jf>1tdlJ~tW~
.' .. "..,• •.'
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CIIII••r111111
(jfmt rr"SThank you for living our values!
f!m'iI. ~.'. ~..
I:£I.SI EliII ~
~~~~m The customer would like
g_~~R1 to commend Grant. He
had called to cancel due
to an incident with
another Rep. However,
Grant was able to take
~~~~~ care of his issue and keep
IIIIIIhis business. He wanted
to make sure that Grant
.,DlJlIIRI was recognized for his
Irt work.
EXCELLENT JOB!!!
Coach: Carolyn Maloney
Customer: Nick Hernandez
December 2006
FIBR ~
~ Ii1llill:H

6. • •• •'" ".: ..•..GM M"I~ Re~n1l1Qn
.....'"..,It •
• •
CUIII.er111101
~tmt }t"S
Thank you for living our values!
1m _ g
The customer wanted us
to recognize Grant for
doing a super job in
helping them today. They
stated Grant was very
friendly, helpful and made
them feel valued.
GREAT lOB!!!
Coach: Carolyn Maloney
Customer: Edward Hamilton
December 2006
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7. . .
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I ••••rl.dls
(itmt }r"S
Thank you for living our values!
The customer wanted to
recognize Grant for being
fabulous!
GREAT lOB!!!
Coach: carolyn Maloney
Customer: Cynthia Cole
November 2006

8. • •.,
••••'$,.~ .. n
(ift Mo~' R"f:!ni1l0,t,. _0,
.' t •, .• •
CIIII••rIldll
<itmt }tt1t1S
Thank you for living our values!
-- ~
The customer wanted us
to recognize Grant for
doing a super job in
helping them today. They
Mg.~ stated Grant was very
friendly, helpful and made
them feel valued.
GREAT lOB!!!
Coach: Carolyn Maloney
Customer: Edward Hamilton
December 2006
Eli rn ~

9. . .
.~
.. . .
IUllllllrIudls
<itmt }t"S
Thank you for living our values!
1~~ij.1i'Ii~ The customer wanted to
1;:%iJ7~~~g~J!~!Yll~~ give a well deserved
":'~"f!..o.~.•~;,••",.:,:",,--~"',?:''I''''''',;l.' testimonial to Grant. He
~~III~ stated Grant is a great
~: asset to T-Mobile and a
very great employee!
GREAT JOB!!!
Coach: Carolyn Maloney
Customer: Unknown
December 2006

10. . .. . .., ". ~
. , Re~O;)(t'IOIl
. .
T·
.;.~----...........-
e••marl.dls
(jtmt }r"s
Thank you for living our values!
The customer wanted to
recognize Grant for being
fabulous!
GREAT JOB!!!
Coach: carolyn Maloney
Customer: Cynthia Cole
November 2006

11. . .. . .. ,
... RetOgtlllD!"
T
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elllll••r111.11
Cittmt }t"s
Thank you for living our values!
t;i="'---il'illf~~ The customer wanted to
l~'~ give a well deserved
:(::!:.~:t'_-I'-J·.z;'~~"";~:··"1 .~ testimonial to Grant. He
."Y.-.I~..,I_I!~ stated Grant is a great
asset to T-Mobile and a
t-~.~~ very great employee!.• t~~
GREAT lOB!!!
Coach: Carolyn Maloney
Customer: Unknown
December 2006

12. . .
. .
R~:-("·rl!";:'
'~~'~.
...-....."....~.
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lu•••rludll
Ci~'Dt }r,,!
Thank you for living our values!
~~{~J~j1~i((J~I~':..;·~~~~, The customer wants us to
.l')';~~__ =a4l.I~;~:':~ 'k~ recognize Grant for
~ making her feel valued.
I:"-:'..V,.... _tCiia'lCftI:.....·.·1~ She stated it was a
~~1B.:~',~,~:::~r pleasure to talk to
:..:~.~/. someone so positive and
~~III~·~::' nice.
GREAT JOB!!!
Coach: Carolyn Maloney
Customer: Karena Lane
December 2006

13. . .
. .
~
(it'Dt rr"S~QCA,Iwwe~~~ ~
The customer wanted to
let us know how great
Grant is. She stated he
was very professional,
thoughtful and nice.
Grant walked her
through everything and
that he is an asset to the
company.
GREAT lOB!!!
Coach: Tania Falcon
Customer: loan Conde
April 2006

14. CUSTOIE'COIIENDITlOI
The customer wanted to let us know
that he really appreciates the help he
was given today by Grant. He.had a
bad experience with a dealer at a store,
but Grant was able to clear the
situation up and get the problem
resolved. He stated he is going to
write in to commend Grant as well.
KEEP UP THE GREAT WORK!!!
Team Coach: Tania Falcon
Customer: Roger Adornetto
April 2006

15. -' . .~ "
.'
· L~aders. Coa~h · .
· . ~'d Deyeiop "'...
":".'. LeaciCirs! : ..' -' . - ~
" ; . . "-.
. ." :. ' " , ~ ~
:i~citi~e'Team:'
'ro.getber, :r.e-am...
.- .':, ·'AP<lrtl ' ·';·.· .".
. ' .
· . '. We V;t.I.ue .:-.. .
Simpii.cl.ty,.:.·"..
".'Thi·nk Big, ~d .·'·
· .... :'Shialll ., ~' .'
' . ". .; .~. ~
.~ ~ '.. ..' . . . '.. .:.
,·.Reeog~i~e a~c(.:
" .. Celebrate . .'(,
· .lii~i~ldi,lal a~d ~ "
, Tea.in ,~uc!=es!;1 '
· 1'~mT-M~~il;;;'-,, '
,.."Count..on'rri~! ...." , " , : : .
" ,' : "
•
Customerludos
Thank you for living our values!
The customer wanted to
compliment Grant on being
so patient to take the time
to help her resolve all of her
issues and concerns with
T-Mobile. She stated that
he was very professional
and was able to come up
with a variety of options to
aide her. She said, "Just a
great service professionall"
WAY TO GO!!!
Coach: LoriTurner
Customer: I1eene Boyd
August 2006