The document discusses Symantec's Secure Email Service, which manages risks from viruses, spam, and inappropriate content in email for organizations. It highlights growing email usage and threats like spam and viruses. The service leverages technology, processes, and experts to monitor email 24/7 and provide reporting, incident response, and workflow management. This helps reduce costs and downtime compared to organizations managing email security internally. Key benefits include reduced costs, improved uptime, guaranteed protection, and visibility into email security status.

1. Commercial in Confidence 1
Enterprise Security Services
Symantec ™ Secure Email Service
Managed risk of viruses and spyware across your organisation
Overview
In today global market, email has become a
critical business tool. The nature and extent of
email’s involvement in business process continues
to evolve. The fact is that business email will
continue to grow by 25-30% through 2009
annually, 75% of a company’s Intellectual
Property is now contained in email, and 79% of
companies accept email as written confirmation of
approvals, orders and other transactions.
The challenge though is not the use of email. As
the following statistics highlight, it is the risk
email is subject that challenges business:
Over 60% of email is spam.
Spam is growing at over 63% per year
(Source Ferris Research).
Spam cost businesses $4.2 Million in lost
productivity annually (Source IDC).
99% of business experiences outbreaks of
viruses in 2004 (Source ICSA).
80% of viruses enter through the email
gateway.
Due to this new landscape, managing threats to
integrity and availability of email services has
become paramount for businesses around the
world.
Symantec Email Service (SES) manages this
business risk for your organisation. This service
manages all malicious content (virus, spam and
inappropriate content) flowing both from external
sources as well as within your organisation.
Figure 1 highlights the Symantec model.
SPAMVIRUS
CORPORATE
NETWORK
INTERNET
EXTERNAL
NETWORK
CORPORATE
NETWORK
Figure 1 - Secure Email Service Overview
This service leverages people, process and
technology to deliver a capability which is more
effective and cost effective than an organisation
can provided with internal resources.
Key Benefits
The key benefits to your organisation are:
Reduce operational costs – Lower cost than
companies can provide internally.
Reduce organisational down time –
Proactive management to reduce and eliminate
virus outbreaks.
All year round protection – 24 hours a day,
365 days a year the service monitors and
protects your business.
Guaranteed service – Backed by Symantec
Service Level Agreements (SLA).
Predictable cost model – Fixed fee per
month service based on the number of users
with no capital costs.
Complete visibility – With direct access to
management analysis and reporting tools,
clients can view status and important statistical
information from anywhere they choose.
Key Features
Key features of the Symantec Compliance
Management service are:
Complete coverage – Coverage across all
email services not just your gateway.
Vendor independent – Manage Symantec,
heterogeneous, or other major vendor
products.
24 hour incident response capability –
The service is monitored on a 24 hour, 365
day basis with a team ready to respond and
manage issues.
Management Dashboard – A secure
management portal to view status of service.
Reporting – Regular reporting to
management on service metrics and security
statistics.
Service desk integration – Automatic
ticketing integration with Peregrine and
Remedy service desks.
Fixed contracts – Fixed price agreements
based on 3, 4 and 5 year periods.

2. Commercial in Confidence 2
Enterprise Security Services
Symantec ™ Secure Email Service
Managed risk of viruses and spyware across your organisation
Our Approach
As the approach is not product driven, Symantec
take a methodical process oriented approach to
ensure success. This involves:
An analysis of the customer’s current network
and internal processes.
Establishment of a transition plan for moving
to the new service.
Design, build, test and transition to the
service.
Perform reporting, maintenance, monitoring
and incident response services ongoing.
To achieving this in a cost effective manner,
Symantec:
Establishes automated processes and
capability through world leading technology.
Utilises the best industry experts to rapidly
and efficiently manage the service.
Symantec ensures this approach is globally
consistent and repeatable with a quality outcome
by:
Using Symantec tried and tested practices
integrated into your business processes.
Establishment of automated workflow to
manage programs of work.
Simply put, all year round Symantec utilise best of
breed technology, expert people and proven
processes to establish an integrated management
practice. This approach can be demonstrated by
Figure 2.
Figure 2 - Symantec's approach
Symantec establishes and maintains three
important activities around this service:
1. 24 by 7 monitoring and incident
response – Automated services track and
notify our incident response teams of potential
and actual issues.
2. On-demand management reporting –
Baseline and risk snap shot reporting for
operational and executive management.
3. Workflow management – Automated
remediation and activity tracking integrated
into major helpdesk ticketing systems (e.g.:
Peregrine, Remedy etc).
These activities are delivered by expert staff
trained and experienced in security risk
management to ensure relevance to your business.
About Symantec
Symantec is the global leader in information
security providing services designed to help mid-
sized businesses and large enterprises secure and
manage their IT infrastructure.
Symantec Australia Head Quarters
Riverside Corporate Park
Level 2, 1 Julius Avenue
North Ryde NSW 2113
More Information
Telstra/KAZ Account Manager
Richard Dufty
Email: richard_dufty@symantec.com
Phone: 02 8220 7035
Mobile: 0414 754 325
Telstra/KAZ Business Development Manager
Glenn Hurn
Email: glenn_hurn@symantec.com
Phone: 03 9864 2629
Mobile: 0407 775 672