What should you look for in an IT Service Management vendor? What does Gartner say about the ITSM market? It's all in the new 2019 Gartner's Magic Quadrant for ITSM Tools report. Join our panel of ITSM experts as they dive deeper into Gartner's analysis, and also share their observations on ongoing trends and predictions for future developments in service management. We'll also discuss the Critical Capabilities report. All registrants will receive a download of the report, compliments of Ivanti.

1. Ivanti's Analysis of the Gartner Magic
Quadrant for IT Service Management Tools
September 12, 2019
Melanie Karunaratne
Ian Aitchison
Kevin J. Smith
Alan Taylor

2. Housekeeping
• All callers on Mute. Please also mute on your side if possible in case there
are any Webex issues
• Enter Questions with the Q&A feature. We will follow up after broadcast on
questions we don’t answer
• Session will be recorded and distributed later with a link to the MQ report
• Follow on Twitter:
o #ivantiwebinars
o @kevinjsmith4IT

3. Agenda
 Overview of the Magic Quadrant for ITSM
 How to view the Magic Quadrant
 Considerations beyond the Magic Quadrant
 Predictions
 Questions

4. What Gartner Analyzes In The Magic Quadrant For ITSM
Ability to Execute Completeness of Vision
ITSM Vendors

5. Gartner Magic Quadrant For IT Service Management
2019

6. Initial Impressions On The Magic Quadrant

7. How To View The Magic Quadrant

8. Considerations Beyond The Magic Quadrant

9. Predictions For What’s Ahead

10. Questions?

11. Our sincere thanks for joining us
and we hope to see you at another
Ivanti event