February 10, 20222

1. Merging
Strategy & People To Elevate Your
Leadership Impact
Developed and Presented By
Susan Appleton, CEO & Owner, Appleton Communication, LLC
Leadership Speaker, Coach & Soft Skills Expert

2. Welcom
e
I'm happy that you've joined
this leadership experience!

3. THE
Close the
Gaps
The Human
Business
Model
Be The
Change
Agent
The
Bottom Line
People-
Centric
Leaders

4. THE HUMAN
BUSINESS

5. 01
ENTER
To satisfy human needs
MOVE
To satisfy business needs
EXIT
To satisfy human needs
-Acknowledges the person
-A sign of respect
-Develops intentionality
RESULTS
-Clarity of business needs
-Opens two-way conversation
-Relationship development
02
03
THE HUMAN
BUSINESS

6. Lead communication from
bottom up and top down
Acknowledge their biases and
works to change behaviors
Can be vulnerable without abdicating
their leader role
Are confident in what they know
and what they do not know
Put in time and effort to cultivate
relationships intentionally to build
trust
Learn from past success and
failures
Know that exceptional internal
customer experience is the first
priority
PEOPLE CENTRIC
Develop others and create
opportunities for indirect growth

7. 01
COMMUNICATE
INNOVATE
Embrace input
ASSESS
Is it working
-Generates understanding and
moves from "buy in" to
"commitment
RESULTS
-Promotes effective use of people,
skills, and systems
-Holistic success is achieved
02
03
BE THE
CHANGE
Why is important

8. EMOTIONS
MAD
SCARED
STRONG
CALM
SAD
HAPPY
Whether change occurs because of
external circumstances, leader change or
business requirements, acknowledging
and managing emotions are an essential
component of achieving long-term
success.

9. SKILLS
DEVELOPMENT
83% vs 5%
MILLENNIAL
WORKFORCE
75%
WORK/LIFE
BALANCE
72%
LACK OF
APPRECIATION
79%
CLOSE THE
SATISFIED OR
EXTREMELY
SATISFIED
45%

10. 01
COLLABORATE
APPRECIATE
LEAD BY EXAMPLE
-Develops an "us" vs "them" culture
RESULTS
-Develops loyalty, trust and adds value
-Develops a standard of excellence that
will be replicated by those you serve
02
03
CLOSE THE

11. THE BOTTOM
Leadership is a responsibility and expanding your impact will require
courage, broad people skills and active participation.
People work for people they know, like and trust. Your external success
is a direct result of your internal success.
Train and develop talent across the spectrum to create a culture where
support, excellence and empowerment is the norm.
Every contact is a contract; an opportunity for high-impact
relationship development.

12. Thank
you
It has been my pleasure to serve you!
Like, Share & Follow across social media
@appletoncommunication
For service inquiries, contact
susan@appletoncommunication.com
(832) 600 - 1828
www.appletoncommunication.com