Alice Milligan, Chief Customer-Experience Officer of Citi Cards at Citi, firmly believes that what businesses really need in order to thrive is loyalty. From her tenure leading customer-experience strategy at companies like Coach, American Express and AT&T, Milligan has witnessed firsthand how loyalty—from both employees and customers—can make or break a business.
Alice recently answered questions about business loyalty in Connect: Professional Women's Network. Here's some of her most popular advice.
Connect: Professional Women’s Network is online community with more than 420,000 members that discusses issues relevant to women and their success. The free LinkedIn group powered by Citi also features videos interviews with influential businesswomen, live Q&As with experts and slideshows with career advice. To learn more and join the conversation in the largest women's group on LinkedIn, visit http://www.linkedin.com/womenconnect.