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TechnologyATOD

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TechnologyATOD

  1. 1. 4/26/2016 1 TECHNOLOGY  AT TIME  OF DISASTER For Assisted Living Community Geoffrey L. Turner, CBCP Tech Valley Continuity, LLC. • Certified Business Continuity Professional, DRII – 1997 • Organized 2006 following a facility fire that had the company  working under my plans for 6 weeks  • August 2008 went full time with TVC • First Client was (still is) an assisted living provider • Operations and Technology contingency planning for all sizes of  companies and industries • Relationships with industry leading solution providers Copyright 2016 – Tech Valley Continuity, LLC.
  2. 2. 4/26/2016 2 The Key To Surviving A Disaster? PROACTIVE Planning Copyright 2016 – Tech Valley Continuity, LLC. How To Survive A Disaster? • Assess your risks, their impact, and mitigation options • Document recovery plans for: • Situation Emergency Response • Loss of Facility • Loss of Technology • Loss of People • Loss of Electricity • Data Breach • Practice – Practice – Practice • Review / Update when “things” change Copyright 2016 – Tech Valley Continuity, LLC.
  3. 3. 4/26/2016 3 Align Your Priorities • Life and Safety • Care for Individuals • Staffing Considerations • Cash Flow • Regulatory Requirements • Stakeholder Interests • Reputation Copyright 2016 – Tech Valley Continuity, LLC. Your Mission Requirements Information Technology People Facilities Comprehensive Continuity Program Regulations Technology
  4. 4. 4/26/2016 4 How You Use Technology – Day to Day • Computer Systems • Electronic Medical Records • Business Functions / Payroll • E‐mail • Individuals ‐ Medical Care • Mobility Devices • Condition Monitoring • Medication Administration • Communications • Phones • Fax • Internet Access • Television • Radio Copyright 2016 – Tech Valley Continuity, LLC. Some Things to Think About Copyright 2016 – Tech Valley Continuity, LLC.
  5. 5. 4/26/2016 5 Power Inverter for Automobile USB & Electrical Outlets •Charge Cell Phone •Charge Laptops •Small Electrical Devices: • Lamp • Television Copyright 2016 – Tech Valley Continuity, LLC. PC Internet Access Devices •USB Modem •Cellular Hot Spot Copyright 2016 – Tech Valley Continuity, LLC.
  6. 6. 4/26/2016 6 For Security Reasons  AVOID Public Wi‐Fi Copyright 2016 – Tech Valley Continuity, LLC. Cloud Computing – Best Uses •EMR •Document File Share •E‐mail •Web Sites •Disaster Plans / Phone Lists Copyright 2016 – Tech Valley Continuity, LLC.
  7. 7. 4/26/2016 7 Cloud Computing: Considerations PROS • Available if your facility is  compromised • Administrative costs may be  cheaper • Good for offsite data backup CONS • Requires internet access • Not all applications work • Potential for data breach if  not properly secured Copyright 2016 – Tech Valley Continuity, LLC. Communications •Cell Phones – Use Text  Messaging if Possible •Satellite Phones •Hosted Voice‐Over‐IP •Keep at least one POTS line •2‐Way Radios Copyright 2016 – Tech Valley Continuity, LLC.
  8. 8. 4/26/2016 8 Voice‐Over‐IP: Considerations PROS • Never Ring‐No‐Answer • Auto Redirect • Easily Maintained • May Lower Admin Costs • All facilities extension dial • Accessible “anywhere”  CONS • Requires internet access • May require increased  bandwidth to office area • Goes down with loss of  power • Assess Quality of Service Copyright 2016 – Tech Valley Continuity, LLC. Getting The Word Out •Mass Notification Service •E‐mail •Call List on Cell Phone •Emergency Call‐In Number •Website •Social Media ‐ CAUTION Copyright 2016 – Tech Valley Continuity, LLC.
  9. 9. 4/26/2016 9 Geoff Turner Certified Business Continuity Professional Tech Valley Continuity, LLC. 4 So. Grandview Dr. Latham, NY  12110 (518) 596‐9313 gturner@TechValleyContinuity.com http://TechValleyContinuity.com Turning Potential Disasters Into An Annoyance

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