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Faye Parker BSc (Hons), CIA
FParker@ybs.co.uk
07815 608897
Summary
I am a passionate and well respected leader with a proven track record for delivery. Unusually, I have the
experience of having worked in 1st, 2nd and 3rd lines of defence, and have a wide range of experience which
is invaluable and allows me to excel in my chosen career paths. Whatever role I am in, I cement myself as a
key member of the team. I am driven and knowledgeable, and can be relied upon to drive change and improve
business performance.
Key Skills and experience
- Over 10 years’ experience in financial services, and in risk based oversight roles
- Over 5 years’ experience in 1st line operational roles in financial services managing risk
- Professionally qualified Internal Auditor
- High level knowledge of a broad range of business, legal, regulatory and ethical frameworks
- Creation and delivery of new and more efficient processes
- Designing and implementing risk management frameworks, including training and education of colleagues
- Building teams and creating future leaders
- Excellent stakeholder engagement and building effective relationships at all levels
- Strong leadership skills
- Project management
- Highly organised and effective
- Strong verbal and written communication skills
Career History
Yorkshire Building Society Group – 2014 to present
Audit Manager - IT and Change- July 2016 - Present
Providing 3r d
line risk-based assurance to the Audit Committee
- Relationship management and continuous monitoring over key Departments within the Customer Services
Division including Change Delivery, Change Portfolio Management Office, IT Service Delivery, Information
Risk Management, and Enterprise Architecture
- Providing risk based assurance over an £85m change portfolio, plus key material operational risks such as
cyber and operational resilience
- Devised and rolled out new grading and issue classification for Change Audit Reports
- Provided strong leadership during a period of turbulence
- Rolled out a new stakeholder management and continuous monitoring framework to the Department
- Developed and implemented operational MI for the Department
- Delegated authority from the Chief Internal Auditor to attend key governance boards
- Preparation of Audit Committee papers

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- Involved in the tendering process for provision of co-source services
- Relationship management of four ‘Big 4’ relationships (co-source and external audit provision).
Audit Manager – Change - December 2015 – July 2016
- Re-engineered key processes within the Change Audit team including implementing a revised change audit
approach and project risk assessment process for audit planning purposes
- Significantly improved stakeholder engagement and relationships with the senior leadership team within
my area of responsibility
- Fostered extremely an effective relationship with our co-source partner to generate maximum benefit from
external expertise
- Developed a maturity map and continuous improvement plan for the team which was successfully
implemented and embedded
- Preparation of Audit Committee papers
- A key member of the Internal Audit Transformation steering group
Senior Internal Auditor - October 2014 – December 2015
- 3rd line assurance on key strategic change programmes
Bupa Care Services - 2009 - 2013
Divisional Assurance and Risk Manager
Providing assurance and risk management services to a large, diverse division of Bupa with seven business
units (three international) providing social and health care, and health related products.
- Working with divisional business units implementing and monitoring compliance with Group policies•
Divisional co-ordination of information governance and business continuity planning programmes of
improvement, including reporting, sharing best practice and putting consistent processes in place
- Managing the bi-monthly assurance committee agenda, and supporting the collation of a monthly assurance
reports to the assurance committee members and the senior management team
- Development of governance and risk management throughout the division, including creation of risk
registers and managing quarterly risk reviews and reporting to Group
- Liaising with business unit and Group stakeholders to deliver business objectives
- Support the design and implementation of an annual work programme for the team, clearly linking it to
the divisional risk register to provide assurance that key strategic and operational risks are being well
managed
HBoS Plc – 2000 – 2009
Operations Manager - Halifax Estate Agency - March 2007 - March 2009
A challenging and fast paced role supporting a network of 330 wholly owned and franchised Branches that
allowed me to implement the knowledge gained to date. A relatively small business that has allowed
development of a wide range of skills, in a role with a high level of responsibility:
- Supplier management including contractual discussions and performance management
- Internet - developing future strategy, generating business and brand presence. Responsible for two web
sites plus managing relationships with other property portals such as Right move
- Customer Service - working with research agencies to improve customer service

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- Developing and implementing policy and process
- Interacting with all core functions of the business
- Technology support and strategy including introducing new sales brochures
- Driving and managing business projects through the project lifecycle
- Supporting both the implementation and exit of franchised businesses
Group Internal Audit - 2003 - 2007
- Progressed from Auditor to Senior Auditor
- Gained my professional qualifications
- Providing audit services covering Retail Banking operations, projects and IT general controls; including
providing assurance over the roll out of the new operational risk framework throughout the Retail Division
which included implementing new operational risk profiles, a new central control self-assessment process
and a new operational risk system.
Risk Management Assessor, Retail Operational Risk - 2002 - 2003
- Supporting branches, estate agencies and contact centres throughout the UK to embed the risk
management system and provide 1st line assurance that risk management self-certifications could be relied
upon
- Identification of themes and root causes
Retail Bank ManagementTrainee, Halifax Bank - 2000 - 2002
- Trainee Bank Manager
- Operation of Branch self-certification risk management system
Education
University of Bradford
BSc (hons), Business and Management Studies, 1998 - 2000
Interests
Music – Singing and seeing live bands and concerts
Sport – Going to the gym
Cooking and eating out
Volunteer Experience
Emmaus UK - December 2015 – present
I volunteer at Emmaus Leeds community shop, which supports homeless people to re-build their lives.
Body Image Movement - October 2016 – present
I am a volunteer ambassador to promote positive body image amongst women.
Professional Qualifications
CIIA - The Institute of Internal Auditors Inc.