1. Jabber for Windows MSI Log Collection for Video
Issues
Document ID: 116338
Contributed by Farbod Karami, Cisco TAC Engineer.
Sep 05, 2013
Contents
Introduction
Collect MSI Logs for Video Issues on Jabber
Related Information
Introduction
This document describes how to collect MSI logs for video issues on Cisco Jabber for Windows.
Collect MSI Logs for Video Issues on Jabber
By default, MSI logs only warnings and errors to the Windows event log.
The logs can be found in the "Applications and Services Logs" subtree, under "Cisco MSI". In order to see
more logs or to edit logs, log in as an Administrator, and navigate to program filescisco systemsmedia
services interfacemsi.ini and change "syslog;warn" to "syslog;info" or "syslog;debug". The word "syslog"
remains from the original Unix version. In Windows, this means "log to the event log".
The same can be logged to a file in this manner:
"file;info;C:WindowsTEMPmsi.log".
Note: The capitalization must match the example and the backslashes need to be doubled because of the
double quotes.
When the msi.ini file is changed, restart the Cisco Media Services Interface service in order to restart
msid.exe.
Related Information
Technical Support & Documentation − Cisco Systems•
Updated: Sep 05, 2013 Document ID: 116338