http://www.TechGuideforLADistributors.com Why Unified Communications Matters if You're an LA Wholesale Company (SlideShare) Why do unified communications hold so much promise for LA wholesalers? Find out what sets UC apart and how to harness its potential. Copyright (C) FPA Technology Services, Inc. All worldwide rights reserved.

1. Why Unified Communications Matters
if You're an LA Wholesale Company
Courtesy of FPA Technology Services, Inc.
http://www.TechGuideforLADistributors.com

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When call hold time
and phone tag start to rise,
so does frustration and churn

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Craig Pollack
Founder & CEO
Fortunately, there’s an answer
– unified communications

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This solution can also help
boost collaboration and
productivity inside the
wholesaler, as well as outside
to buyers and suppliers

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So Many Devices,
So Little Time

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The goal of unifying
communications technology
and services is to remove
these new barriers

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and enable communications,
interactions, and transactions
between people in real time
or asynchronously, at the
option of the users

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What Goes into Unified
Communications?

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Different vendors offer their
own subsets of functionality:

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• Conventional telephony
and VoIP (IP telephony)

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• Mobile/Wi-Fi telephony

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• Audio, video,
and web conferencing

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• PC desktop/screen sharing
and electronic whiteboard
sharing

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• Speech recognition and IVR
(interactive voice control)

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• Unified messaging for
email, fax, and voicemail

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• Digital directory services

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• Calendaring, scheduling,
and workflow applications

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Example of Supercharged
Customer Responses

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If a reseller calls the sales
department with a question,

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the person taking the call
can simultaneously search an
enterprise directory to contact
a product specialist or expert

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The specialist can be
conferenced in or can prompt
the salesperson with text or
shared desktop information

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The salesperson can also
instantly organize a meeting
between the reseller and
specialist if required

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Presence –
The New Secret Sauce

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Presence refers to the
possibility for a user to know
both where his or her desired
correspondents are

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and whether they are
available to converse
and collaborate

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These capabilities
can also facilitate handling
of emergency situations
should these arise

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Getting It Right

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The right solution can be built
using appropriate products
and services from different
suppliers if need be

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This allows specific
requirements or environments
(warehouses or loading bays,
for instance)

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to be handled that might
surpass the capabilities of just
one vendor

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Where would unified
communications be most
relevant for your activity
as a wholesale company?

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Share your appraisal
of its potential with us
in the Comments box below

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