In times of transformation, it’s even more critical to think ahead and plot your next move. For inspiration, take a look at our latest presentation on the fast changing fund administration sector. Armed with the findings of our global study with Longitude Research, we not only examine the challenges you face but also propose a strategy for success in the next decade. Get a slide-by-slide introduction to the importance of empowering your customers and elevating your role from service provider to business partner.

1. A 2020 VISION OF
FUND ADMINISTRATION
ARE YOU READY?
2016
Longitude Research Survey and FIS Report Findings

2. The findings in this presentation, unless otherwise stated, are sourced from FIS’ 2016 commissioned research in partnership with Longitude
Research and the resultant insight report, From Coal to Diamonds: 2020 Vision – The Future for Fund Administrators, April 2016
BY 2020,
BUT WHAT’S DRIVING INDUSTRY CHANGE?
THE FUND ADMINISTRATION LANDSCAPE
COULD LOOK VERY DIFFERENT.

3. Predictors of change
3
Transitional
point
in time
Technology is rapidly
changing people’s
expectations
External pressures from
investors and regulators
are changing the landscape
The asset management
community is shifting its
reliance to next-generation
partnerships
Digitalization of
processes and products
is now a revolution rather
than evolution

4. HOW DO WE KNOW?

5. 57 global fund
operations execs
Top tier firms $10b+
Geographic focus:
• Asia Pacific
• Europe
• North America
• South Africa
TPAs
AMs with in-house capabilities
Investment banks that
administer third-party funds
Service a diverse
set of fund types
Part 1:
Quantitative survey
5
33%
42%
21%
4%
0 10 20 30 40 50
Top tier / over $60 billion
Mid tier / $10 to $60 billion
Combination of top and mid tier
Less than $10 billion
51%
33%
16%
0%
0 10 20 30 40 50 60
Third-party fund administrator
Asset manager with in-house fund
administration
Bank-division that administers
third-party funds
Other, please specify
18%
18%
18%
16%
7%
5%
5%
5%
4%
0%
U.S.
U.K.
Luxemborg
Canada
Channel Islands
Australia
Hong Kong
Singapore
Ireland
Other
Asset manager with in-house
fund administration
Bank-division that administers
third-party funds

6. Part 2:
Qualitative interviews
6
JACQUIE BUNGAY
Fund operations specialist,
Investment Association
JOHN CAMPBELL
Head of global services for U.K.,
Middle East and Africa, State Street
PETER CHERECWICH
Head of global fund services, The Northern Trust
JEAN DEVAMBEZ
Global head of product and clients solutions,
BNP Paribas
THERESA HAMACHER
President, Versanture Consulting
Including:
JEREMY MAY
Managing director, operations and client service,
ALPS Fund Services
STEPHANIE MILLER
Head of global fund services,
JPMorgan Chase
AMIN RAJAN
Chief executive, CREATE-Research
CHRIS SIMS
Chief technology officer, Ignis Asset
Management
MIKE TUMILTY
Director of operations, Standard Life Investments
More than 15 one-
on-one conversations
with leading asset
managers, fund
servicers and other
subject experts.

7. Change = challenge + opportunity
The challenge
Adapt your operations
to manage new
pressures.
The opportunity
Achieve differentiation
and reinforce your
market position.
The solution
Technology holds the
key to increasing your
competitive edge.

8. The technology imperative
To what extent do administrators anticipate having to adapt
their systems, skills and processes by 2020?
Almost expect to have to make
investments in new systems
and technologies before 2020.
32%
30%
40%
49%
49%
49%
16%
16%
5%
4%
5%
5%
Processes
People and skills
Systems and technology
Significant change Moderate change Limited change No change

9. SO, WHAT’S THE
BEST STRATEGY?

10. Join forces for the future of
fund administration
Invest in the tools and capabilities that
will empower your customers.
Transform a commoditized business
model into a rich source of added value.
Elevate your role from service provider
to partner in analytics.

11. High priority trends for investment:
Big data and analytics
Cloud computing technology
Mobile tools
Robo adviser technology

12. Increasing pressures are leading to value-added services
“What trends are most impactful leading into 2020?”
Keep up with regulation
Improve transparency
Reduced fees
Offer value-added services
Plus:
believe competition from
another sector is likely and
expect that fees will fall by 2020.

13. But we’re not there yet.
13
have only basic
data analysis tools.
offer no data
analysis tools at all.
don’t have an integrated
fund accounting and
financial reporting platform
supporting both traditional
and alternative funds.*
can’t cater fully to
multi-asset products.
*Source: Aite Group, Global Asset Management
Study 2014, July, 2014

14. WHAT SHOULD BE
YOUR NEXT MOVE?

15. Three steps to more productive partnerships
Are you ready?
Watch this space – more details coming soon. In the meantime, read our full research report at
http://bit.ly/29IczKJ.
Simplify
complexity
Operate
with scale
Respond to
opportunity