Contains data entry related files

1. CSR FILLING & DATA ENTRY ERROR CORRECTION TRAINING

3. AREA TO BE FOCUSED Proper Filling Of Remarks column Description & Location Number For Resoldering Part Entering Correct model & Serial Number Selection of service type Description of Part replacement Excluding before service calls Non defect entered as defect Proper Repair Description For Adjustment

8. Description of Part replacement Parts not used in chennai MFG plants are mentioned for analysis If more than one parts are replaced, enter the main part which caused the problem Description of Part replacement

10. Before closing a call check the following points thoroughly to avoid Data Entry Errors 1.Correct Model Number & Serial Number 2.Defect Detected Column by Engineer 3.Repair Done column by engineer 4.Defect Block 5.IRIS Codes (Condition Code, Symptom Code, Defect Code & Repair Code) 6.Correct Part Number 7.Exact Location Number of the part dry soldered or replaced (If IC Dry Soldered mention the correct pin number with location number) 8.Use Condition Code X & Repair Code EO1 for nuisance calls. 9.Proper Filling Of CSR Planner 10.Updating Follow up Details 11.Productwise Check List To Be Marked SUMMARY

11. SAMPLE CSR FRONT

12. SAMPLE CSR BACK

13. Required Materials For CSR Filling Defect Blocks Product Wise

14. Thank You