Banking AO PEAK Matrix Global Preview 2012


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Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix™ provides an objective, data-driven comparative assessment of third-party outsourcing service providers specific to a market segment (function, process, industry vertical). Buyers of global services rely on Everest Group PEAK Matrix to gain segment specific insights to identify and evaluate service providers based on in-depth assessment of delivery capabilities and success in the market place. The PEAK Matrix is supplemented with service provider specific details to provide up-to-date information and intelligence and enable assessment of relative strengths and key gaps of each provider.

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Banking AO PEAK Matrix Global Preview 2012

  1. 1. GLOBAL PREVIEW P E R F O R M A N C E EXPERIENCE ABILITY KNOWLEDGE 2012 GLOBAL PREVIEWApplication Outsourcing in Banking, Financial Services, andInsurance (BFSI): Banking AO Service Providers’ AssessmentAnalyst PanelJimit AroraRajat JunejaKiranjeet KaurEGR-2012-11-MM-0741
  2. 2. 2012 Global Preview Everest Group PEAK Matrix for Banking AO Announcing the 2012 Banking AO Market Leaders Accenture, Cognizant, IBM, Infosys, and TCS are the current Leaders on Everest Group’s PEAK Matrix for banking AO based on their market successes and overall Banking AO delivery capabilities. The 2012 PEAK Matrix for Banking AO is based on 400+ large multi- year Banking AO contracts signed by 20+ service providers.Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix for large Banking AO relationships 75th percentile Leader High Leaders TCS Major Contender Emerging Player Cognizant IBM GS Star Performer 75th percentile Major Contenders Accenture(Transaction activity) Wipro Infosys Market success HPES HCL Capgemini MphasiS Polaris iGate CGI 25th percentile Dell Services CSC Mahindra Satyam L&T Infotech Syntel EPAM Mindtree Softtek Luxoft Hexaware Unisys ITC Infotech Emerging Players Low Low 25th percentile High Delivery capability (Scale, scope, domain investments, and delivery footprint)Everest Group also identified four service providers as the “2012 Banking AO Market Star Performers”– HCL Technologies, L&T Infotech, Polaris, and TCS. This was based on the relative year-over-yearmovement of different service providers on the PEAK Matrix. Methodology The PEAK Matrix is a framework to assess the relative market success and overall capability of service providers. Service providers are positioned on the PEAK Matrix based on evaluation across two key dimensions  Market success measured by the number, scale, and growth of large Banking AO contracts  Delivery capability measured by scale of operations, scope, enabling domain investments, and delivery footprint Proprietary & Confidential. © 2012, Everest Global, Inc. 2
  3. 3. 2012 Global Preview Banking AO Service Provider Assessment (page 1 of 2) High Medium-high Medium Low Delivery capability Domain Delivery MarketService provider Scale Scope investments footprint success LeadersAccentureCognizantIBM GSInfosysTCS Major contendersCapgeminiCGICSCDell ServicesHCL Tech.HPESiGateL&T InfotechMphasiSPolarisSyntelWipro Proprietary & Confidential. © 2012, Everest Global, Inc. 3
  4. 4. 2012 Global Preview Banking AO Service Provider Assessment (page 2 of 2) High Medium-high Medium Low Delivery capability Domain Delivery MarketService provider Scale Scope investments footprint success Emerging PlayersEPAMHexawareITC InfotechLuxoftMahindra SatyamMindtreeSofttekUnisys“ Banking AO service provider landscape continues to witness changes as several providers have strengthened their capabilities for the domain. Leaders’ dominance has been more pronounced in the last 12 months; at the same time, select Tier-II players who have focused on niche areas (such as specific micro-verticals, and AO services) have done well. – Jimit Arora, Vice President Proprietary & Confidential. © 2012, Everest Global, Inc. ” 4
  5. 5. Additional InformationMore details on the full reportThe report, Application Outsourcing (AO) in Banking: PEAK Provider Landscape -Evolution at Play, 20+ Banking AO service providers are categorized into Leaders, MajorContenders, and Emerging Players. In addition, the report identifies 2012 Banking AO StarPerformers. The 80-page report is available for Banking AO market share by service provider segment 100% = Increase from last year No/minimal change Emerging Players Service year from last provider capability assessment dashboard Major Contenders Decrease from last year Service provider Scale Scope Domain investments Delivery footprint Service provider category 1 Service provider 1 Banking AO scale by provider segment Service provider 2 Service provider 3 Banking AO revenues Banking AO FTEs US$ million Number of FTEs Leaders 77% Service provider 4 68% 66% Service provider 5 Offshore majors category 2 Service provider 6 Service provider 7 Active ACV Total TCV Number of contracts Service provider 8 Service provider 9 Service provider 10 Service provider 11 Service provider 12 Leaders Major Contenders Emerging Leaders Major Contenders Emerging Players PlayersOther BFSI offerings Our global services research offeringsPublications Market Vista IT Application Outsourcing (AO) in Global services tracking across functions, sourcing models, locations, and service providers – industry tracking reports also available Banking - Trends and Future Outlook Banking, financial Finance & Healthcare Application Outsourcing (AO) in services, insurance accounting Capital Markets - PEAK into the Information Evolving Service Provider Procurement technology Cloud Vista Landscape Application Outsourcing in Human resources Recruitment Global sourcing process Insurance - PEAK into the Evolving Service Provider Landscape Service provider Transaction PricePoint Intelligence IntelligenceCustom services Custom research capabilities Service provider capability  Benchmarking | Pricing, delivery model, skill portfolio assessments and benchmarking  Peer analysis | Scope, sourcing models, locations  Locations | Cost, skills, sustainability, portfolio Service provider tracking  Tracking services | Service providers, locations, risk Competitive intelligence  Other | Market intelligence, service provider capabilities, technologies Account intelligence For more information about Everest Group, please contact: +1-214-451-3000 | | | Proprietary & Confidential. © 2012, Everest Global, Inc. 5