1. Essraa Anas
Egyptian_ Born on: 14/7/1991_ Giza_ Egypt.
essraaanas91@gmail.com
Mobile: 0100 055 95 74
Objective:
Develop my skills in marketing, public relation and Customer Service.
Education:
 Postgraduate student in Agricultural Economics at Cairo
University (in progress).
 English course in British Council (in progress).
 Cairo University, Faculty of Agriculture, Bachelor of
Agricultural Engineering, Bio systems engineering, class of 2013.
September 2008 - July 2013
 The Russian Center for Sciences and Culture
15 Sept 2013 - 25 Sept 2013
Course
 Customer Service.
 Marketing Modern Techniques.
 Human Resources Management.
 The Russian Center for Sciences and Culture
27 Sept 2013 - 17 Oct 2013
Course
 Business English.
 Soft skills.
 Scientific Computation Center -Cairo University Giza
Mar 2013 - May 2013
Course
 Microsoft Office 2010
Experience:
 Cairo Engineering & Manufacturing Co. Summer Training
20/6/2010 - 27/6/2010
Training to use the equipment surveying.
 MUCIA (Midwest Universities Consortium for International
Activities) - USAID (United StatesAgency for International
Development)
Summer Training
August 2012 - - October 2012
Value-Chain Training Project. A project for training and rehabilitation and employment of high school students inorder to
provide agricultural technical manpower trained in the agricultural field.
Language Skills:
 Arabic -Native
 English -Upper-Intermediate
 German –Beginner

2. Soft Skills:
 Self-dependence
 Able to work closely with customers
 Highly motivated
 Perform well in a group or an individual work
 Excellent Communication and Interpersonal skills
 Customer Satisfaction
 Call Centers
 Customer Service
 Negotiation skills
 Teamwork
 Time Management
 Human Resource Management
 Public speaking skills
 Problem Solving
 Market Planning
 Diplomacy
 Value-Chain
 Emotional Intelligence
 Listening to others
 Good finisher
Technical Skills:
 Proficient in Microsoft Office 2007 and 2010
Activities:
 Student activities
Hobbies:
 Reading
 Researches
 Collect beautiful photos
 Photographing
References:
Dr.Walid Yehia Sallam
Chief of Party
Mobile: +2 0100 199 0179
Email: wayesa@alumni.uv.es