The Infographics series is one of the most popular collections on ManageTrainLearn. In the Skill Boosters section, you'll get 255 single slides packed with huge amounts of information. Hear what MTL customer, Indrani Narasimhan, says about them: "If you want short, sharp, effective and usable information, MTL's SkillBoosters are just the job! They contain up-to-date ideas that can be easily applied in the real world. Use them to support other learning and development materials to boost your awareness and capabilities. They're like a snack that keeps you going!". And, user, Mark Williams, says: "The MTL SkillBoosters I downloaded are simply superb. You call them SkillBoosters but I call them bundles of wisdom spread on a single sheet. I loved them and would like to have more."

1. There are 10 steps in the basic
Instructing model:
1.Check what the learner already
knows and can do
2.Check the time and place are
suitable
3.Define the purpose of the
instruction session
4.Break the session down into
manageable bits
5. Instruct in a suitable style that fits
the learner's style
6. Check they understand
7.Get them to show they
understand
8. Give them time to practise
9. Check if there are any problems
10.Reinforce and praise.
The Instructing
model of learning is
the granddaddy of
all learning models.It
has always been the
preferred method of
training in the Armed
forces, sometimes
known as, "the tell
'em" approach.
Instructing is based
on transferring
knowledge and skills
from a personwho
possesses them (the
instructor) to a
person who doesn't
(the learner).
However, although
predominantly a
one-way learning
style, Instructing
someone in the
details ofa skill only
works effectively if
the instructor
combines the
"telling" approach
with otherpeople-
oriented skills.
"The mediocre teacher tells.The good teacher explains.The superior teacher demonstrates.The great
teacher inspires." (William A. Ward)
"To awaken interest and kindle enthusiasm is the sure way to teach easily and
successfully." (Tryon Edwards)
Instructing
The Granddaddy of Learning Models
MTL Infographics
Skill
Boosters
242
A job or skill can be broken
down into the following bits:
• steps in a sequence
• facts, information, procedures
• helpful knacks and shortcuts
• tips and tricks which others
have found useful
• key points to look out for.
The ARCS model provides the 4
essential ingredients of how people like
to learn. ARCS stands for:
Attention: the child in us is naturally
curious about new ideas and
information. We like to be entertained.
Relevance: when learning has relevance
to applications or problems we have, we
become interested.
Confidence: when learning leads to
early successes, we feel confident.
Success produces more positive
learning.
Satisfaction: when our learning efforts
are recognised and praised, we feel it's
been worthwhile.
Here are 3 knacks in how
to respond to a written
customer complaint:
1.avoid a defensive
reaction
2.put yourself in their
shoes
3. be prompt.