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Psychological
Safety
foundation of effective
collaboration|
http://lanyrd.com/sfcbrd
Daniel Prager
@agilejitsu
Victoria Sc...
Safe work is ‘the gate’ to all work
Let us pass through this gate
Eiji Toyoda, 1957
Former president and chairman of Toyot...
Psychological safety is a sense
of confidence that the team
will not embarrass, reject or
punish someone for speaking
up.
...
Inattention
to Results
Avoidance of
Accountability
Lack of
Commitment
Fear of
Conflict
Absence of
Trust
Dysfunctions
of a
...
https://flic.kr/p/e5MDZi
• If I ask a question or seek information, I
won’t be seen as ignorant
• When I admit a mistake or ask for help I
won’t be...
1 52 43
Very
UNSAFE
Totally
SAFE
How SAFE do you feel
at work?
https://flic.kr/p/8qEzmY
HEADSTAND
BRAINSTORM!
https://flic.kr/p/oUnkGx
ACT I, SCENE I:
Roleplay!
https://flic.kr/p/2PHZ1b
A little Verbal Judo
Remain calm & re-direct
Disarm with empathy
Gain the initiative
Create safe options
Grin & bear it
Ge...
ACT II, SCENE I:
Let's try that again!
https://flic.kr/p/2PHZ1b
1 52 43
Very
UNSAFE
Totally
SAFE
How SAFE do you feel
at work, now?
https://flic.kr/p/8qEzmY
Daniel Prager, Agile Coach
Colonial First State, Skillfire, YouPatch
https://www.linkedin.com/in/danielaprager
https://agi...
References 1:
Edmondson, A.C. Psychological safety and learning behavior in work teams. Administrative Science Quarterly, ...
References 2:
Verbal Judo: The Gentle Art of Persuasion, George J. Thompson et al
https://amzn.com/0062107704
Verbal Judo:...
https://flic.kr/p/d2A9zQ
Psychological Safety Foundation of Effective Collaboration (LAST Conf 2016, Melbourne, Australia)
Psychological Safety Foundation of Effective Collaboration (LAST Conf 2016, Melbourne, Australia)
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Psychological Safety Foundation of Effective Collaboration (LAST Conf 2016, Melbourne, Australia)

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Psychological research has shown that the number one factor in creating a High-Performing Team is Psychological Safety, a shared belief that the team is safe for interpersonal risk taking, in which team members feel accepted and respected.

In this session we explore the notion of psychological safety and its implications for Agile adoption and coaching.

Participants will gain insight into a valuable lens on group and organisational dynamics, and some tools to try out to help foster psychological safety, and some tips on how to operate in unsafe and hostile environments.

Published in: Technology
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Psychological Safety Foundation of Effective Collaboration (LAST Conf 2016, Melbourne, Australia)

  1. 1. Psychological Safety foundation of effective collaboration| http://lanyrd.com/sfcbrd Daniel Prager @agilejitsu Victoria Schiffer @erdbeervogel Ed O’Shaughnessy @agileeddie
  2. 2. Safe work is ‘the gate’ to all work Let us pass through this gate Eiji Toyoda, 1957 Former president and chairman of Toyota “ https://flic.kr/p/9touPG
  3. 3. Psychological safety is a sense of confidence that the team will not embarrass, reject or punish someone for speaking up. It describes a team climate characterized by interpersonal trust and mutual respect in which people are comfortable being themselves. Amy Edmondson Psychological safety and learning behavior in work teams https://flic.kr/p/i8nEz
  4. 4. Inattention to Results Avoidance of Accountability Lack of Commitment Fear of Conflict Absence of Trust Dysfunctions of a Team Psychological Safety
  5. 5. https://flic.kr/p/e5MDZi
  6. 6. • If I ask a question or seek information, I won’t be seen as ignorant • When I admit a mistake or ask for help I won’t be judged incompetent • I can reflect openly on past performance and failures (not just my own), without being labelled negative • I can seek feedback on my own performance, without feeling that I am wasting time or being excessively needy https://flic.kr/p/e5MDZi
  7. 7. 1 52 43 Very UNSAFE Totally SAFE How SAFE do you feel at work? https://flic.kr/p/8qEzmY
  8. 8. HEADSTAND BRAINSTORM! https://flic.kr/p/oUnkGx
  9. 9. ACT I, SCENE I: Roleplay! https://flic.kr/p/2PHZ1b
  10. 10. A little Verbal Judo Remain calm & re-direct Disarm with empathy Gain the initiative Create safe options Grin & bear it Get sucked in Walk away
  11. 11. ACT II, SCENE I: Let's try that again! https://flic.kr/p/2PHZ1b
  12. 12. 1 52 43 Very UNSAFE Totally SAFE How SAFE do you feel at work, now? https://flic.kr/p/8qEzmY
  13. 13. Daniel Prager, Agile Coach Colonial First State, Skillfire, YouPatch https://www.linkedin.com/in/danielaprager https://agile-jitsu.blogspot.com.au/ @agilejitsu Victoria Schiffer, Agile Coach SEEK https://www.linkedin.com/in/victoriaschiffer @erdbeervogel Ed O’Shaughnessy, Agile Coach Computershare Technology Services https://au.linkedin.com/in/edmundoshaughnessy @agileeddie
  14. 14. References 1: Edmondson, A.C. Psychological safety and learning behavior in work teams. Administrative Science Quarterly, 44(2). 1999 http://web.mit.edu/curhan/www/docs/Articles/15341_Readings/Group_Performance/Edmondson%20Psychological%20safety.pdf Overcoming Barriers to Collaboration: Psychological Safety and learning in Diverse Teams, Amy C. Edmondson and Kathryn S. Roloff Team Effectiveness In Complex Organizations https://amzn.com/0805858814 Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy, Amy C. Edmondson https://amzn.com/078797093X Building the Future: Big Teaming for Audacious Innovation, Amy Edmondson et al https://amzn.com/1626564191 Building a psychologically safe workplace: Amy Edmondson at TEDxHGSE https://youtu.be/LhoLuui9gX8 What Google Learned From Its Quest to Build the Perfect Team, Charles Duhigg, The New York Times Magazine, 25 Feb 2016 http://www.nytimes.com/2016/02/28/magazine/what-google-learned-from-its-quest-to-build-the-perfect-team.html The five keys to a successful Google team, Julia Rozovsky https://rework.withgoogle.com/blog/five-keys-to-a-successful-google-team/ How to Be More Productive, Stephen J. Dubner, Freakonomics Radio, 20 April 2016 http://freakonomics.com/podcast/how-to-be-more-productive/ 3 ways to promote psychological safety in your team, Dr Todd Hall http://drtoddhall.com/3-ways-to-promote-psychological-safety-in-your-team/
  15. 15. References 2: Verbal Judo: The Gentle Art of Persuasion, George J. Thompson et al https://amzn.com/0062107704 Verbal Judo: Diffusing Conflict Through Conversation https://youtu.be/btBw70HAys4 Tongue Fu!: How to Deflect, Disarm, and Defuse Any Verbal Conflict, Sam Horn https://amzn.com/0312152272 Carl Braun on Communicating Like a Grown-Up https://www.farnamstreetblog.com/2016/03/carl-braun-communicating/ Organismic integration theory, Dr Simon Moss http://www.sicotests.com/psyarticle.asp?id=440 The Five Dysfunctions of a Team: A Leadership Fable, Patrick Lencioni https://amzn.com/0787960756 Part 2: Intuitive creativity techniques – Three examples (Headstand technique) http://www.kit-gruendernews.de/tag/kopfstandtechnik/?lang=en http://www.flaticon.com/packs/ Icons designed by Freepik www.flickr.com Photographs c
  16. 16. https://flic.kr/p/d2A9zQ

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