Are Chatbots customer relation future? Infographic made by EnjoyDigitAll
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Between desire and consumers mistrust, chatbots are becoming an inescapable interaction channel for brands communications. 10 000 bots are currently developing in Facebook Messenger. The chatbot concept involves the deployment of a robot able to discuss and answer to customers on instant messaging and mobile platforms (Facebook Messenger, WhatsApp, WeChat… and Twitter). Despite the young age of this technology, it’s time to understand and innovate! EnjoyDigital gives you keys of comprehension in one infographic. Let’s follow the “Cat bot”!
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Are Chatbots customer relation future? Infographic made by EnjoyDigitAll
- 1. ASSISTANT PERSONAL f STORY T Hi ? TESTING THE MACHINE'S ABILITY TO EXHIBIT INTELLIGENT BEHAVIOR EQUI- VALENT TO, OR INDISTINGUISHABLE FROM, THAT OF A HUMAN. THE FIRST PSYCHOTHERAPIST BOT ! WHEN PARRY MET ELIZA <3 ELIZA BEHAVIOR! A ELIZA HEY YO PAR RY A CONVERSATIONAL AGENT OR CHATBOT IS A COMPUTER PROGRAM WHICH CONDUCTS A CONVERSATION VIA AUDITORY OR TEXTUAL METHODS. YOU SAY YOU DON’T FEEL WELL ? TELL ME MORE ABOUT THAT 1966 TODAY CUSTOMER PATH YOUR CHATBOT 1973 BASED ON THE ABILITY OF IMITATE HUMAN TURING TEST ELIZA A CHATBOT IN A DOLL PERSONALIZED CONVERSATIONAL INTERFACE FAST AND INTEGRATED AVAILABLE EASILY INTEGRATE TO MASS MARKET PLATFORMS NO INSTALLATION REQUIRED ELIZA & PARRY HI I’M HASHTAG THE «CAT» BOT DO YOU WANT ME TO MAKE YOU A RESERVATION? ASK ME ANYTHING HELLO WANT TO PLAY A GAME ? FUN FACTFUN FACT I’M GOING TO PARIS LOOKING FOR A GREAT BURGER ? WHERE SHOULD I GO? YEAH, THANK YOU! YOU’RE WELCOME! PEOPLE ARE CRAZY ABOUT BAILI ! DO YOU WANT ME TO MAKE A RESERVATION? Hello DEFINE TASKS IDENTIFY DATA SOURCES HOST THE BOT ON A PHYSICAL SERVER CREATE THE BOT USING A SPECIFIC LANGUAGE (PHP, RUBY, NODE.JS, ...) 1 DESIGN USERS STORIES 2 3 5 CONNECT IT TO THE PLATFORMS WITH A BOT CONNECTOR 6 4 BOT 134 LOVE MAKE JOKE 24 DAY H / ? ? 1950 DESIGN BY M BY FACEBOOK AN API WHICH ALLOW BRANDS TO CREATE THEIR OWN BOTS ! A DIGITAL REVOLUTION 900 MILLIONS D’UTILISATEURS ACTIFS 10 000 BOTS DEVELOPPING 40 PARTNERS INCLUDING UBER AND SNCF SLACKBOT SIRIWATSON PROJECT BUT ALSO © FACEBOOK MESSENGER Design by WHO’S THE BOT? NEED HELP Sources : tapptic.com/ http://www.clubic.com/ chatbots.org loebner.net theguardian.com motherboard.vice.com