This document provides guidance on effective business emailing. It defines email as an effective tool for business communication and provides a sample email format. It outlines important keys such as not over-communicating via email, using a clear and informative subject line, being polite, proofreading for errors, and providing examples of both positive and negative emails. The document emphasizes keeping emails brief, clear, polite and focused on solutions.

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有效的商务电子邮件
1. 定义：电子邮件是商务沟通的有效工具。
2. 电子邮件外观示例：
3. 商务邮件的重要要点；
a) 不要通过电子邮件过度沟通：问问自己：“这真的有必要吗？”
b) 制作一个好的主题行：

2. 封简短的电子邮件
一封非常简短的电子邮件
要这样做！
主题：[空白]
如果您没有在电子邮件中添加主题行，那么您发送的消息是您在“发件人”行中的名字是您的收件人应该需要的全部内容，以便将其列为最高优先级。这可能会
让人觉得傲慢，或者至少是轻率。
利用这个机会，让收件人在打开邮件之前就开始思考您的邮件。
做这个 ！
主题：“周五确认 10 人……我们需要更大的房间吗？”
阅读这个修改后的、内容丰富的主题行后，收件人立即开始考虑房间的大小，而不是打开电子邮件是否值得。

3. c) 使您的信息清晰简洁
d) 有礼貌：不要使用行话、缩写习语和俚语或非正式用语。
e) 检查你的语气

4. DON’T DO THIS ! DO THIS !
@!$% &*@!! &(*! 主题：回复：项目的持续问题
我不知道该如何回应，因为上周你告诉苏你不需要任何额外的培训，
所以我取消了周三的研讨会。
如果你愿意，我可以在这个线程上抄送苏，因为她是那个会
如果我们重新安排预算，则批准预算。
同时，我可以借给你我的手册副本，
或者我们可以考虑将工作转移给其他人。

5. f) 校对：始终检查你的语法、标点符号和拼写
4. 令人印象深刻的电子邮件示例
亲爱的吉尔
我希望你能收到这封电子邮件。请允许我通过电子邮件进行虚拟自我介绍。正如 Suzanne 所说，我是大学国际学生团体的主席。很高兴您能在礼仪晚宴上发
言。代表国际学生，感谢您同意帮助我们完成这次活动。
继续……写下来，修改它，用
传统的黎巴嫩诅咒使它活跃
起来，打印出来，
往上面扔飞镖，然后用蜡笔
在上面涂鸦。
做任何你需要的事情，以便
将它从你的系统中移除。
只是不要在你还在生气的时
候点击“发送”。
如果您的收件人刚刚用一条愤怒的消息痛斥您，
与其逐条反驳，不如随时回应
像这样的简短说明，
随便引用愤怒的记者可能尊重的人的名字
将对话重新聚焦于解决方案

6. 最好的
示例电子邮件
正式的申请信（一份工作）
尊敬的先生/女士
我正在写信申请……
我期待着您的回音
此致
正式的申请信（一份工作）
尊敬的先生/女士
我正在写信申请……
我期待着您的回音
此致

7. Effective Business Emailing
1. Definition: An Email is an effective tool
for business
communication.
2. Sample appearance of an Email:
正式推荐信
敬启者
我写的是史密斯女士……
结尾
此致
商务邮箱——友好
亲爱的（+名字）
只是一个简短的提示来提醒你
结尾
最良好的祝愿/亲切的问候

8. 3. Important Keys on Business Emailing;
a) Don’t over-communicate by email: ask yourself:"Is this really necessary?"
b) Make a Good Subject Line:
A brief email
Formatting
options Attach files
Insert file
using drive Insert photo
Insert link
Insert
Emotion

9. A highly brief email
DON’T DO THIS !
Subject: [Blank]

10. If you don’t put a subject line on your email, you are sending the message that your name in the “From”
line is all your recipient should need in order to make it a top priority. That could come across as arrogant,
or at the very least, thoughtless.
Take advantage of the opportunity to get your recipient thinking about your message even before opening it.
DO THIS !
Subject: “10 confirmed for Friday… will we need a larger room?“
Upon reading this revised, informative subject line, the recipient immediately starts thinking about the
size of the room, not about whether it will be worth it to open the email.
c) Make your Message clear and brief
d) Be Polite: Don’t use Jargon, Abbreviation Idioms and, Slang or informal word.
e) Check your Tone

11. DON’T DO THIS ! DO THIS !

12. @!$% &*@!! &(*! Subject: Re: Ongoing Problems with Project
I’m not sure how to respond, since last week you told Sue
so I cancelled Wednesday’s workshop.
I can CC Sue in on this thread if you like, since she’s the
to approve the budget if we reschedule it.
Meanwhile, I can loan you my copies of the manual,
or we can look into shifting the work to someone else.

13. f) Proofread: Always Check your Grammar, Punctuation and Spelling
4. Sample Impressive Email
Example Email
Go ahead… write it, revise it, liven it up with traditional Lebanese curses, print it out,
throw darts on it, and scribble on it with crayon.
Do whatever you need in order to get it out of your system.
Just don’t hit “Send” while you’re still angry.
If your recipient has just lambasted you with an angry me
rather than reply with a point-by-point rebuttal, you can a
with a brief note like this, which
casually invokes the name of someone the angry corresp
refocuses the conversation on solutions
Dear Jill
I hope this email finds you well. Please allow me to introduce myself virtually over the email. As Suzanne mentioned, I am
the president of the university’s international student group. It is our pleasure to have you speak at the etiquette dinner. On
behalf of the international students, thank you for agreeing to help us out on this event.
Best
______

14. Formal letter of application (for
a job)
Dear Sir / Madam
I am writing to apply for…
I look forward to hearing from you
Yours faithfully
Formal letter of application (for a job)
Dear Sir / Madam
I am writing to apply for…
I look forward to hearing from you
Yours faithfully
Formal letter of reference
To whom it may concern
I write with reference to Ms.
Smith…
End
Yours faithfully
Business email – friendly
Dear (+ first name)
Just a quick note to remind you about
End
Best wishes / Kind regards