2. For over forty years Fish Insurance has
been providing specialist insurance for
people who live with pre-existing medical
conditions, mobility issues and disabilities.
Today we’re proud to be trusted by over
80,000 customers, making us one of the
biggest disability and independent living
insurance providers in the UK.
Importantly, we recognise that it's our job to
give customers the peace of mind to know
that they're free to lead an independent life.
OVER 40 YEARS
Over 40 years
Values
Our values, based on integrity, transparency and trust,
are embedded in the culture at Fish Insurance and
come across in everything we do, from the way we look
after our customers and employees, to our approach to
business partnerships.
3. 03fishinsurance.co.uk
TRAVEL
INSURANCE
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HOME
INSURANCE
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MOTOR
INSURANCE
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PROSTHETICS
INSURANCE
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MOBILITY
EQUIPMENT
INSURANCE
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MOBILITY
SCOOTER
POWERED
WHEELCHAIR
INSURANCE
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Our Products
We have long-established relationships with the UK’s leading insurers. This enables us to design cover that
best suits the particular needs of our policyholders, and, through an expert appreciation of risk in our sector,
offer best value.
We have designed a checklist that covers a range of factors and allows our leadership team to properly assess
the impact of the products and services we offer prior to, during and post-launch. This approach ensures that
we are working in our customers’ best interest and gives us confidence in our decisions about product features,
functionality, product management, marketing strategy, distribution strategy and overall product performance.
PARTNERSHIPS WITH FISH INSURANCE
4. OUR PRODUCTS
Our travel insurance offers real choice for people diagnosed
with medical conditions.
Our policies are comprehensive and flexible so we’re proud to
be able to provide a quotation in 94% of all cases.
Cover includes:
• All pre-existing medical conditions and
disabilities considered
• No upper age limit
• A choice of cover levels giving complete flexibility
• Provision for a replacement carer
• Single and annual multi-trip cover
• 24/7 emergency assistance
• Emergency replacement of prescription medicines
• No referral for medical screening
Our premiums accurately reflect the individual’s
personal circumstances. We calculate on a ‘rate for risk’
basis of destination, age of traveller and the medical
conditions declared.
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Travel
5. We offer buildings and/or contents insurance which covers
customers for their individual needs.
Cover includes:
• Extensive cover including fire, theft, storm and flood damage
• Friendly UK-based claims service with assistance from a long
established insurance specialist
• Specialist buildings cover protecting a variety of vital
home adaptations
• Protection for manual wheelchairs and disability aids such
as portable ramps, moving and handling equipment,
limb-lifters, bathing aids, beds, chairs and other furniture
designed or adapted for your disability
• Optional home emergency cover for added reassurance
• Family legal protection
Our private motor insurance policy is not off-the-shelf.
As well as offering all the benefits you’d expect from a car
insurance policy, it includes, as standard, specific benefits to
serve the needs of people with disabilities, mobility issues
and Blue Badge holders.
Cover includes:
• Vehicle adaptation and modification cover
• Cover for wheelchairs and mobility
equipment in transit
• Free courtesy car or wheelchair assisted vehicle if required
• Mobility allowance if no suitable replacement
vehicle is available
• Breakdown recovery insurance as standard, including
homestart, vehicle recovery, onward travel and cover for
emergency accommodation if required
• Legal expenses cover as standard
05fishinsurance.co.uk
Home
Motor
PARTNERSHIPS WITH FISH INSURANCE
6. OUR PRODUCTS
Mobility Scooter
Powered Wheelchair
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We know just how important mobility is to our customers’
everyday lives. That’s why we’ve designed a mobility
insurance policy with two levels of cover to help keep them
moving, whether in the UK or when travelling further afield.
It offers affordable insurance dedicated to protecting not
just the mobility scooter or powered wheelchair, but our
customers too.
Cover includes:
• Accidental damage
• Theft and vandalism
• Negligence
• Get-you-home allowance in the event of loss
or breakdown
• Hire of a replacement scooter
• Up to £2m public liability insurance
• Personal accident
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For those people who own and use in-home products such as
stairlifts, beds, rise and recline chairs, hoists and bath lifts, our
mobility equipment insurance policy offers a whole range of
benefits to make sure this equipment is protected.
For a small additional premium we also provide extended
warranty cover, giving our customers peace of mind that
should their equipment fail we will cover cost of callout,
labour and parts.
Mobility Equipment Insurance cover includes:
• Accidental damage including fire, storm and flood
• Theft and vandalism
Mobility Equipment Warranty cover includes:
• Sudden and unforeseen electrical
or mechanical breakdown
People who were born without a limb, suffered limb loss or a
serious limb injury may rely on a specially fitted prosthetic or
prostheses for their mobility and independence.
Similarly, many people rely on orthotic devices such as braces and
adapted footwear to address neuromuscular and skeletal issues
and so better control, enhance or enable their mobility.
Leading the market, Fish Insurance offers the first insurance policy
designed specifically to protect prosthetic and orthotic devices.
Cover includes:
• Cover to replace a lost, stolen or damaged device
• Worldwide insurance including cover whilst the device
is in possession or control of airport authorities or
baggage handlers
• Up to £2m public liability insurance for accidental damage
or injury
Mobility Equipment
Prosthetics
PARTNERSHIPS WITH FISH INSURANCE
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OUR PEOPLE TRAINING
Our People
Training
Our emphasis on continuous training and development
allows us to expertly assist people with pre-existing
medical conditions, mobility issues and disabilities
each step of the way.
With unrivalled experience our service is informed,
sympathetic and professional. This is critical in
allowing us to help customers choose the right policy,
and assist them through the claims process to ease the
pressure at what could be a very difficult time.
We’re great believers in making sure there are no
surprises or frustrations for our customers, giving them
the peace of mind and the independence they need
in an already complicated world. We understand that
looking for insurance isn’t the most exciting prospect so we
do what we do so our customers can get on with what they
want to do.
From our UK headquarters in Preston, our dedicated
team of specially trained staff deliver outstanding
customer service to our customers nationwide.
We place great importance on the training and
development of our employees. As such, our team
has received extensive training on all of our products
and services and have passed competency testing to
confirm their proficiency.
9. 09fishinsurance.co.uk
Customer Feedback
A reliable, efficient and trustworthy
company. The company have attended
to every point of my insurance needs
completely.
David Jones
Excellent service, a very good
experience. I am very happy and extremely
satisfied with ‘FISH’ and would thoroughly
recommend them.
James Hamer
Good service. Have used Fish for PA insurance for many years. Their customer service is
efficient and helpful; their pricing is easy to understand and affordable. Happy to recommend
them to all people using PAs for personal care and support. Have not had to use their support
as an employer but it is reassuring to know it is there if ever needed.
Batya
Just to say thank you so much for your assistance with my family’s recent travel insurance
purchase. You were an absolute delight to talk to and deal with. Your advice meant the world
to us. Keep up the good work and I hope we get to speak to you again before our next trip
Miss Timson
A good company to deal with. I’ve used
Fish for nine years and they are always
helpful and efficient. I would recommend.
James Spink
Great on phone service.
All explained and my questions answered.
I quickly renewed! Thank you.
Mrs B Sumner
Better than any other insurance company we have used. Excellent service; helpful staff;
quick quotes; reasonable rates; we did not experience any long queues on the phone.
Christopher
PARTNERSHIPS WITH FISH INSURANCE
10. Working with us
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Our partners will benefit from the support of our account management and marketing team who are highly
experienced in developing successful partnerships that promote insurance products through charity,
local authority and volunteer organisations.
We believe that expert and easy to deal with account
management is crucial to the success of any partnership.
We work closely with our partners to ensure an in-depth
understanding of their organisation and the customers
we’d be dealing with, with the aim of identifying
opportunities to drive growth and deliver commission.
We welcome working with medical teams and specialists
within the organisation to ensure that our underwriters
have the most up-to-date medical information to keep
our policies fit for purpose.
Importantly, we provide all the support our partners
need to be confident their customers are in safe hands
with Fish Insurance, leaving them to get on with their
good work.
WORKING WITH US
11. M65
To Manchester
To Blackburn
M65
M61
M61
J2
J2
J9
J9
11fishinsurance.co.uk
We welcome the opportunity to speak to you about how we can work with your organisation to build a strong
partnership. Please don’t hesitate to get in touch to start a conversation today.
JOHN GARRARD
Managing Director
e | john.garrard@fishinsurance.co.uk
t | 01772 325 898
DIANE CAPLEHORN
Head of Partnerships
e | diane.caplehorn@fishinsurance.co.uk
t | 07710 703 668
CHRIS CHADWICK
Commercial Director
e | chris.chadwick@fishinsurance.co.uk
t | 01772 325 895
FISH INSURANCE
12 Sceptre Court
Sceptre Way, Bamber Bridge
Preston PR5 6AW
PARTNERSHIPS WITH FISH INSURANCE
Contact us
12. fishinsurance.co.uk
Fish Insurance is a trading name of Fish Administration Ltd which is authorised and regulated by the Financial Conduct Authority.
