Devin, a dock hand at Moss Marina, provided excellent customer service by staying late to fuel Capt Gaines' boat, Sunset Kelly, with over 1100 gallons of fuel after a 24-hour trip. Despite issues with the credit card being partially declined, Devin remained positive and helped resolve the problem. Capt Gaines was very appreciative of Devin's courtesy, patience, and smile throughout the extended fueling process, and will recommend Moss Marina to others.

1. Capt Tolbert
Just wanted to drop you a quick note to thank you very, very much for having someone stay late
and provide us fuel service for Sunset Kelly on Saturday evening. Your dock hand Devin was
very courteous and patient and after having run for 24 hours straight she was a welcome site.
She had a smile on her face the entire time she had to walk back to the office and reset the
equipment so we could proceed with another 224 gallons of fuel. At the conclusion of taking on
some 1100 gallons of fuel and she ran the credit card…which was partially declined she was
positive and encouraging. You are very fortunate to have such a conscientious employee on
your staff. Thank you for the overnight stay and the great rate on power. I will certainly stop by
on my way north and south again and will make Moss Marina my first choice for fuel in Ft
Myers.
Until then, fair winds and following seas.
Capt Andrea M. Gaines
m/v Sunset Kelly