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Grant Thornton Leadership Meeting 11.17.16

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Grant Thornton Leadership Meeting

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Grant Thornton Leadership Meeting 11.17.16

  1. 1. ZAPPOS.COM DELIVERING HAPPINESS DOWNTOWN PROJECT
  2. 2. The Power of WOW ‘01 ‘02 ‘06‘03 ‘04 ‘05 ‘07‘00 ‘08 GrossSales$MM $1,000 800 600 400 200
  3. 3. THE #1 PRIORITY
  4. 4. THE #1 PRIORITY
  5. 5. CULTURE THE #1 PRIORITY
  6. 6. CLOTHING, CUSTOMER SERVICE, CULTURE CULTURE CUSTOMER EXPERIENCE CLOTHING
  7. 7. CLOTHING
  8. 8. CUSTOMER SERVICE
  9. 9. CULTURE
  10. 10. CLOTHING, CUSTOMER SERVICE, CULTURE CULTURE CUSTOMER EXPERIENCE CLOTHING
  11. 11. DELIVERING HAPPINESS CUSTOMERS & EMPLOYEES “People will forget what you said. People will forget what you did. But people will never forget how you made them feel.” -MAYA ANGELOU
  12. 12. Clothing Customer Service Company Culture “a great brand is… ______” WHAT’S NEXT DELIVERING HAPPINESS
  13. 13. ZAPPOS.COM http://media.glassdoor.com/m/7b/2c/00/f6/entrance-to-the-zappos-com-headquarter-office-in-henderson-nv-photo-by.jpg
  14. 14. LAS VEGAS CITY HALL http://brandonwiegand.com/wp-content/uploads/2010/11/Zappos-City-Hall.jpg
  15. 15. LAS VEGAS CITY HALL
  16. 16. LAS VEGAS CITY HALL
  17. 17. APPLE http://www.techzek.com/wp-content/uploads/2011/09/apple_campus-1.jpg
  18. 18. NIKE http://standardatl.com/home/wp-content/uploads/2010/07/Nike_Campus_Tour_01.jpg
  19. 19. GOOGLE http://static.panoramio.com/photos/original/400729.jpg
  20. 20. DOGGY DAY CARE http://www.adogsdayout.com/Pix_Overhead_View_ADDO_7-31-08.JPG
  21. 21. NYU CAMPUS http://www.adogsdayout.com/Pix_Overhead_View_ADDO_7-31-08.JPG
  22. 22. http://www.eatinglv.com/wordpress/wp-content/gallery/odettedowntown/chinatown-038-large.jpg DOWNTOWN VEGAS FREMONT EAST
  23. 23. DOWNTOWN VEGAS FREMONT EAST http://www.lucyvegas.com/sites/default/files/griffin5.jpg
  24. 24. DOWNTOWN VEGAS FREMONT EAST
  25. 25. http://roadjournals.viamagazine.com/wp-content/uploads/2011/05/The-Beat-Coffeehouse.jpg DOWNTOWN VEGAS FREMONT EAST
  26. 26. DELIVERING HAPPINESS WHAT’S NEXT? Clothing Customer Service Company Culture
  27. 27. DELIVERING HAPPINESS WHAT’S NEXT? Clothing Customer Service Company Culture Community
  28. 28. DOWNTOWN PROJECT COLLISIONS CO-LEARNING CONNECTEDNESS
  29. 29. DOWNTOWN PROJECT $350M $50M – Small businesses $50M – Tech Startups $50M – Education, Arts, Culture $200M – Real Estate
  30. 30. DOWNTOWN PROJECT GOALS
  31. 31. DOWNTOWN PROJECT GOALS • Live/Work/Play – Walking Distance
  32. 32. DOWNTOWN PROJECT GOALS • Live/Work/Play – Walking Distance • The Most Community-Focused Large City in the World
  33. 33. DOWNTOWN PROJECT GOALS • Live/Work/Play – Walking Distance • The Most Community-Focused Large City in the World • The Co-Learning and Co-working Capital of the World
  34. 34. DOWNTOWN PROJECT REFRAMING “COMMUNITY”
  35. 35. DOWNTOWN PROJECT REFRAMING “COMMUNITY” • COLLISIONS
  36. 36. DOWNTOWN PROJECT REFRAMING “COMMUNITY” • COLLISIONS • CO-LEARNING
  37. 37. DOWNTOWN PROJECT REFRAMING “COMMUNITY” • COLLISIONS • CO-LEARNING • CONNECTEDNESS
  38. 38. DOWNTOWN PROJECT REFRAMING “COMMUNITY” • COLLISIONS • CO-LEARNING • CONNECTEDNESS • DENSITY
  39. 39. DOWNTOWN PROJECT REFRAMING “COMMUNITY” • COLLISIONS • CO-LEARNING • CONNECTEDNESS • DENSITY • DIVERSITY
  40. 40. Accelerating Collisions, Co-Learning, and Connectedness THE BIG BET
  41. 41. Accelerating Collisions, Co-Learning, and Connectedness …will lead to… Happiness, Luckiness, Innovation, and Productivity THE BIG BET
  42. 42. ROC ROI VS Instead of maximizing short-term ROI (Return On Investment)…
  43. 43. ROC ROI VS Instead of maximizing short-term ROI (Return On Investment)… We focus on maximizing long-term ROC
  44. 44. ROC ROI VS Instead of maximizing short-term ROI (Return On Investment)… We focus on maximizing long-term ROC (Return On Community)
  45. 45. ROC ROI VS Instead of maximizing short-term ROI (Return On Investment)… We focus on maximizing long-term ROC (Return On Community & Return on Collisions)
  46. 46. ROC & ROL ROI VS Instead of maximizing short-term ROI (Return On Investment)… We focus on maximizing long-term ROC (Return On Community & Return on Collisions) and institutionalizing ROL
  47. 47. ROC & ROL Instead of maximizing short-term ROI (Return On Investment)… We focus on maximizing long-term ROC (Return On Community & Return on Collisions) and institutionalizing ROL (Return On Luck) ROI VS
  48. 48. ROC & ROL Instead of maximizing short-term ROI (Return On Investment)… We focus on maximizing long-term ROC (Return On Community & Return on Collisions) and institutionalizing ROL (Return On Luck) – Accelerating Serendipity ROI VS
  49. 49. DOWNTOWN PROJECT $350M $50M – Small businesses $50M – Tech Startups $50M – Education, Arts, Culture $200M – Real Estate
  50. 50. $50M SMALL BUSINESS
  51. 51. $50M SMALL BUSINESS Criteria
  52. 52. $50M SMALL BUSINESS Criteria Owner Operated - Passionate
  53. 53. $50M SMALL BUSINESS Criteria Owner Operated - Passionate Helps Promote Community & Collisions
  54. 54. $50M SMALL BUSINESS Criteria Owner Operated - Passionate Helps Promote Community & Collisions Execution Ability
  55. 55. $50M SMALL BUSINESS Criteria Owner Operated - Passionate Helps Promote Community & Collisions Execution Ability Sustainable
  56. 56. $50M SMALL BUSINESS Criteria Owner Operated - Passionate Helps Promote Community & Collisions Execution Ability Sustainable Unique or First or Best at Something
  57. 57. $50M SMALL BUSINESS Criteria Owner Operated - Passionate Helps Promote Community & Collisions Execution Ability Sustainable Unique or First or Best at Something Story-worthy
  58. 58. NATALIE
  59. 59. NATALIE
  60. 60. NATALIE
  61. 61. NATALIE
  62. 62. NATALIE
  63. 63. NATALIE
  64. 64. SHIPPING CONTAINERS
  65. 65. CONTAINER PARK
  66. 66. CONTAINER PARK
  67. 67. CONTAINER PARK
  68. 68. CONTAINER PARK
  69. 69. LVCK
  70. 70. LVCK
  71. 71. LVCK
  72. 72. SHIPPING CONTAINERS
  73. 73. $50M TECH STARTUPS
  74. 74. $50M TECH STARTUPS https://twitter.com/VegasKramer/status/330833896574951424/photo/1
  75. 75. $50M TECH STARTUPS
  76. 76. http://bostinno.com/wp-content/uploads/2011/10/startup-sign.png
  77. 77. CITY AS A STARTUP http://bostinno.com/wp-content/uploads/2011/10/startup-sign.png
  78. 78. $50M EDUCATION, ARTS, CULTURE http://bostinno.com/wp-content/uploads/2011/10/startup-sign.png
  79. 79. $50M EDUCATION, ARTS, CULTURE http://photos.lasvegassun.com/media/img/photos/2013/08/27/0827NinthBridge13_t653.JPG?214bc4f9d9bd7c08c7d0f6599bb3328710e01e7b
  80. 80. $50M EDUCATION, ARTS, CULTURE
  81. 81. $50M EDUCATION, ARTS, CULTURE http://www.vegasnews.com/wp-content/uploads/3_2_12_burn_vegas_kabik-131-9-588.jpg
  82. 82. $50M EDUCATION, ARTS, CULTURE http://mikerossart.net/images/mikeross_enter.jpg
  83. 83. $50M EDUCATION, ARTS, CULTURE http://www.vegasnews.com/wp-content/uploads/3_2_12_burn_vegas_kabik-131-9-588.jpg
  84. 84. Photo Credit: Daniel Park
  85. 85. Photo Credit: Daniel Park
  86. 86. LIFE IS BEAUTIFUL
  87. 87. LIFE IS BEAUTIFUL
  88. 88. LIFE IS BEAUTIFUL
  89. 89. LIFE IS BEAUTIFUL
  90. 90. LIFE IS BEAUTIFUL
  91. 91. $200M REAL ESTATE
  92. 92. Productivity and innovation per resident increases by 15% (But not true for companies) Accelerate serendipity > Accelerate learning > Accelerate productivity and innovation WHEN CITIES DOUBLE IN SIZE
  93. 93. 1. Residential density of 100 residents/acre 2. Street-level activity for residents to collide 3. Culture of openness, collaboration, creativity, and optimism 3 INGREDIENTS FOR SERENDIPITY
  94. 94. Maximize serendipitous interactions Density in the office Density in the city Collisions vs. convenience HOW TO ACCELERATE LEARNING & INNOVATION
  95. 95. LAS VEGAS CITY HALL http://brandonwiegand.com/wp-content/uploads/2010/11/Zappos-City-Hall.jpg
  96. 96. DIVERSITY + DENSITY 1. Zappos employees 2. Tech Startup Community 3. Small Business Community 4. Fashion Community 5. Art and Music Communities 6. Other Passion Communities 7. Local Residents
  97. 97. What is the value of a resident that is out and about in the neighborhood? RETURN ON COLLISIONS ROC
  98. 98. What is the value of a resident that is out and about in the neighborhood? 3-4 hours/day RETURN ON COLLISIONS ROC
  99. 99. What is the value of a resident that is out and about in the neighborhood? 3-4 hours/day x 7 days/week RETURN ON COLLISIONS ROC
  100. 100. What is the value of a resident that is out and about in the neighborhood? 3-4 hours/day x 7 days/week x 40 weeks/year RETURN ON COLLISIONS ROC
  101. 101. What is the value of a resident that is out and about in the neighborhood? 3-4 hours/day x 7 days/week x 40 weeks/year = 1000 “collisionable” hours/year RETURN ON COLLISIONS ROC
  102. 102. JAKE – FLINT & TINDER http://images.fastcompany.com/upload/inline-Made-In-The-USA-Flint-And-Tinder-Undies-And-You-Will-Love-It- b.jpg
  103. 103. JAKE – FLINT & TINDER
  104. 104. FASHION INCUBATOR STITCH FACTORY
  105. 105. FASHION INCUBATOR STITCH FACTORY
  106. 106. What is the value of a purposeful visitor that contributes to community? RETURN ON COLLISIONS ROC
  107. 107. What is the value of a purposeful visitor that contributes to community? 12 hours/day RETURN ON COLLISIONS ROC
  108. 108. What is the value of a purposeful visitor that contributes to community? 12 hours/day x 7 days/week RETURN ON COLLISIONS ROC
  109. 109. What is the value of a purposeful visitor that contributes to community? 12 hours/day x 7 days/week x 12 weeks/year RETURN ON COLLISIONS ROC
  110. 110. What is the value of a purposeful visitor that contributes to community? 12 hours/day x 7 days/week x 12 weeks/year = 1000 “collisionable” hours/year RETURN ON COLLISIONS ROC
  111. 111. RETURN ON COLLISIONS ROC “SUBSCRIB E”
  112. 112. 1. 100 residents per acre 2. Street-level activity for residents to collide 3. Culture of openness, collaboration, creativity, and optimism RETURN ON COLLISIONS ROC
  113. 113. 1. 100 residents per acre 2. Street-level activity for residents to collide 3. Culture of openness, collaboration, creativity, and optimism RETURN ON COLLISIONS ROC
  114. 114. 100,000 RETURN ON COLLISIONS ROC
  115. 115. 100,000 “collisionable” RETURN ON COLLISIONS ROC
  116. 116. 100,000 “collisionable” community RETURN ON COLLISIONS ROC
  117. 117. 100,000 “collisionable” community hours RETURN ON COLLISIONS ROC
  118. 118. 100,000 “collisionable” community hours per RETURN ON COLLISIONS ROC
  119. 119. 100,000 “collisionable” community hours per acre RETURN ON COLLISIONS ROC
  120. 120. 100,000 “collisionable” community hours per acre per RETURN ON COLLISIONS ROC
  121. 121. 100,000 “collisionable” community hours per acre per year RETURN ON COLLISIONS ROC
  122. 122. 100,000 “collisionable” community hours per acre per year RETURN ON COLLISIONS ROC 2.3 COLLISIONABLE HOURS PER SQUARE FOOT
  123. 123. Accelerate: 1. Collisions 2. Co-Learning 3. Connectedness And everything else will fall into place… (productivity, innovation, growth, happiness) What will people say about downtown? THE BIG BET 3 GUIDING PRINCIPLES
  124. 124. ZAPPOS, DELIVERING HAPPINESS, DOWNTOWN PROJECT
  125. 125. https://www.facebook.com/photo.php?fbid=533076913404671&set=a.429177383794625.90218.427192853993078
  126. 126. 50% OF HUMANS LIVE IN CITIES https://www.facebook.com/photo.php?fbid=533076913404671&set=a.429177383794625.90218.427192853993078
  127. 127. 75% WILL LIVE IN CITIES IN OUR LIFETIME https://www.facebook.com/photo.php?fbid=533076913404671&set=a.429177383794625.90218.427192853993078
  128. 128. THE 4 MINUTE MILE
  129. 129. THE 4 MINUTE MILE
  130. 130. MORE INFO For a copy of this presentation: tony@zappos.com For more information: www.downtownproject.com
  131. 131. A GREAT BRAND is a story that never stops unfolding.
  132. 132. is a story that never stops unfolding. A GREAT BRAND COMPANY
  133. 133. A GREAT BRAND COMPANY CITY is a story that never stops unfolding.
  134. 134. A GREAT BRAND COMPANY CITY COMMUNITY is a story that never stops unfolding.
  135. 135. MORE INFO For a copy of this presentation: tony@zappos.com For more information: www.downtownproject.com

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