1. Hello
I’m Debra Mallard
5510 E Pemrook
Wichita, KS 67220
(316) 882-4545
debracmallard@gmail.com
Experience
July 2008 - 2016
Village Tours, Wichita, KS​- Tour Coordinator
● Use the internet to research hotels and attractions; confirm that the routing and timing is
correct
● File all contracts and confirmations once the tour is booked
● Send prepayments for all hotel stays 30 days prior to departure; send revised rooming lists to
all hotels if we add or cancel passengers
● Gather correct information and maps for our Tour Director and Driver
● Prepare all checks that will be required for the tour
● File all Direct Bill Invoices from hotels and send out payment
● Can work on booking one tour while preparing another tour to depart
May 2006 - July 2008
Hotel at Old Town, Wichita, KS​- Front Desk Clerk
● Make reservations over the phone using a Multi-line phone system
● Check guests in and assist them with Directions to local locations and anything else they
might need.
● Assisted management with transferring room payments for groups, filing and data entry.
November 2003 - May 2006
13th Avenue Warren, Wichita, KS​- Theatre Employee and Staff Instructor
● Led as many as 15 employees in their duties for that shift
● Sold tickets and concessions to customer
● Helped to clean the theatres between showings
● Directed Customers to the correct theatre.
Education
August 2002 - December 2006
Wichita State University, Wichita, KS​- Bachelor of Arts in Music
Skills
● Proficient in Microsoft Outlook, Word and Excel. I learn new software programs very quickly.
● Enjoy speaking with customers on the phone or in person