1. Give ‘Em What They Want!
Self-Service Monitoring in a Shared Services Environment
Presented By:
Andy Huang, Middleware Platform, Intuit
Ted Wilson, Chief Operating Officer, SL
This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only
and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

2. Andy Huang
Engineer – Middleware Platform
Design, Implement and Enhance
our middleware platform utilizing
technologies to integrate data flow
between multiple enterprise systems
Middleware messaging, transformations,
Integration Fabric, Capacity Management,
HA/DR, Security
A little bit about me
This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only
and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

3. This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only
and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

4. Shared Services Environment
• Shared engineering team &
dedicated platform support team
• Shared standards
• Shared guidance
• Center of excellence for
best practices
Approx. 20 apps and services
This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only
and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

5. Shared Services Environment
Messaging Enterprise
Service Bus
Transaction
logging
Business
Activity
Monitoring
Support
Middleware
Developers
Analyst
This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only
and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

6. Self-Service Monitoring
Better internal customer service.
Reduce burden on Ops. Why?
Before
• Siloed Admin Tools
• Command-line interfaces
• Limited access
• People called us each time
• Always an emergency
After
• Graphical dashboard
• We send links, not data
• Historical Trend Graphs
• Reduced call volume
• Free up time.
This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only
and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

7. Let’s Look at How We Use This Data
This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only
and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

8. Application and Service Developers
Functional validation of code
Baseline performance
“Productionize” application
Get sign off by product management
Determine scaling needs for production
This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only
and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

9. Application & Service Developers
This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only
and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

10. Application Support Teams
Focus on health of
consumers / producers and
bottlenecks in flow in
multi-datacenter scenarios.
This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only
and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.
Benefits
• Quicker response to end to end issues.
• Real time monitoring, graphical user
interface.

11. This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only
and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

12. Middleware Platform Team
• Overall Platform Health
• Bottlenecks, out of control
clients
• Thresholds when action is
needed
Benefits
• Peace of mind, platform is
operating normally
• Protect platform
• Scaling decision
This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only
and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

13. Middleware Platform Team (Dev and Ops)
This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only
and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

14. War Room Monitoring
Proactively monitored by different teams
Reducing potential of alerts
Benefits
• Noise reduction = less anxiety
• Quick response during scheduled updates
This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only
and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

15. Confirmation of Contingency Triggers
Automatic
contingencies being
triggered in response
to overwhelming
inbound traffic
This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only
and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

16. Maintenance visualization
Visibility into message
queue health while
processing is paused for
regularly scheduled
maintenance
Benefits
• Provides overview to
management
• Overview of timeframe and
correlation
This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only
and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

17. Hygiene Audit
Maintain various
aspects of JMS to
ensure peak
performance
Benefits
• Keep brokers operating
at high performance
• Peace of mind and
preparedness going into
tax season
This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only
and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

18. Hygiene Audit
Clean up various
aspects of JMS to
ensure peak
performance.
Benefits
• Keep brokers operating
at high performance
• Peace of mind and
preparedness going into
tax season
This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only
and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

19. Capacity Planning
Collect information to justify
spend for scaling and ramp up
• Storage Allocation
• Memory Thresholds
• Etc…
This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only
and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

20. Capacity Planning
Clean up various
aspects of JMS to
ensure peak
performance.
Benefits
• Keep brokers operating
at high performance
• Peace of mind and
preparedness going into
tax season
This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only
and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

21. Looking Forward…
This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only
and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

22. This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only
and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

23. For More Information
Visit us at SL.com
Request a WebEx Demo
Start an Evaluation
Watch a Video
This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only
and its contents are subject to change without notice. © Copyright 2000-2014 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.