Global Customer Relationship Management (CRM) Software market to grow at a CAGR of 9.09 percent over the period 2012-2016. One of the key factors contributing to this market growth is the increased demand of CRM software from SMEs. The market has also been witnessing increased adoption across on-demand CRM Software Sub-segments.

1. Global Customer Relationship Management Software Market 2012-2016
TechNavio's analysts forecast the Global Customer Relationship Management (CRM) Software market to
grow at a CAGR of 9.09 percent over the period 2012-2016. One of the key factors contributing to this market
growth is the increased demand of CRM software from SMEs. The market has also been witnessing increased
adoption across on-demand CRM Software Sub-segments. However, increased integration of new tools and
workflow into existing CRM Software could pose a challenge to the growth of this market.
TechNavio's report, the Global CRM Software Market 2012-2016, has been prepared based on an in-depth
market analysis with inputs from industry experts. The report covers the market in the Americas, EMEA, and
the APAC regions; it also covers the Global CRM Software market landscape and its growth prospects in the
coming years. The report also includes a discussion of the key vendors operating in this market.
The key vendors dominating this market space include Oracle Corp., SAP AG, Salesforce.com Inc., and
Microsoft Corp.
The other vendors mentioned in the report are Adobe Systems Inc., Amdocs Ltd., Aplicor LLC, Cegedim
SA., CDC Software Corp., IBM Corp., Infor Global Solutions, LongJump CRM, NetSuite Inc., Sage Software
Inc., SAS Institute Inc., SugarCRM Inc., and ZohoCRM Inc.
Key questions answered in this report:
What will the market size be in 2016 and at what will be the growth rate? What are key market trends? What
is driving this market? What are the challenges to market growth? Who are the key vendors in this market
space? What are the market opportunities and threats faced by key vendors? What are the strengths and
weaknesses of each of these key vendors?
table Of Contents:
01. Executive Summary
02. List Of Abbreviations
03. Introduction
04. Market Research Methodology
market Research Process
research Design
research Methodology
Global Customer Relationship Management Software Market 2012-2016

2. 05. Scope Of The Report
market Overview
product Offerings
06. Market Landscape
06.1 Crm Software Modules
06.2 Global Crm Software Market Size And Forecast
06.3 Market By Deployment Model 2012
06.4 Global On-premise Crm Software Market
06.5 Global On-demand Crm Software Market
06.6 Five Forces Analysis
07. Category Segmentation
07.1 Global Crm Software By Category Segmentation 2012
07.2 Global Crm Software By Category Segmentation 2012-2016
08. End-user Segmentation
09. Geographical Segmentation
10. Key Leading Countries
usa
uk
germany
11. Vendor Landscape
12. Buying Criteria
13. Market Growth Drivers
14. Drivers And Their Impact
Global Customer Relationship Management Software Market 2012-2016

3. 15. Market Challenges
16. Impact Of Drivers And Challenges
17. Market Trends
18. Key Vendor Analysis
18.1 Oracle Corp.
business Overview
business Segmentation
key Information
swot Analysis
18.2 Sap Ag
business Overview
business Segmentation
key Information
swot Analysis
18.3 Salesforce.com Inc.
business Overview
business Segmentation
key Information
swot Analysis
18.4 Microsoft Corp.
business Overview
business Segmentation
key Information
swot Analysis
19. Other Reports In This Series
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Global Customer Relationship Management Software Market 2012-2016

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Global Customer Relationship Management Software Market 2012-2016