1. CURRICULUM VITAE.
1. PERSONAL INFORMATION.
Name: Rodríguez Chaves Gerardo Danilo.
ID: 2 - 592 – 724.
Address: San Rafael, Poás, Alajuela.
Telephone: 2448 6176.
Cel phone: 8828 1023.
Age: 32 years.
Birth date: 29/03/1984.
2. EDUCATION.
- Primary studies: Luis Rodriguez Salas School in San
Rafael, Poas.
- Secondary studies: Liceo de Póas, Póas, Alajuela.
- University: Tourism with emphases in group handling,
at CUNA, Alajuela. (Diplomado)
OTHER COURSES:
- English course with six levels based on technical
vocabulary for tourist.
- English course at OBM ACADEMY in Alajuela.
- Portuguese Course at Fundación de Estudios
Brasileños.
- Windows Package courses, word, excel and power point
- ITIL foundations
- SAP experience (5 Years).

2. EXPERIENCE:
- I worked as a tour guide during 2 years for Cielo Azul
travel agency guiding tours all over the country
- I have worked at IBM during the last 7 years since
January 2009.
Tasks Developed:
- (Five out of those 7 years providing support for P&G in
HR positions, using SAP) (Escalation point to solve
situations, reporting specialist and SAP Massloads
changes responsible).
- DA (Delivery Analyst) for different internal Departments. I
have almost 2 years doing reporting analysis, processes
improvements and developing analytic skills and
developing projects to improve internal procedures,
developing metrics and identifying improvement areas to
reach SLAs.
- RCAs developer.
SKILLS:
- Good written and speaking English and Portuguese skill.
- Fast learning, analytic and responsible.
- Manage skill and team work.
3. OTHERS:
- Driving License: SI ( X ) NO ( ). Type B1 and C1.
- Bilingual General Tour Guide Lincense (ICT)