Overview of Paragon Global CRS, its people, services, and vision.

1. where research meets hope

2. paragon: a history
‘9
5
Paragon International, Inc.
Paragon International is established by Dave Rock,
Jr. to provide training support medical professionals.
90s
CME Training
Paragon mainly focuses on managing continuing
medical education training.
‘0
1
Investigator Meetings
Paragon produces its first investigator meeting,
expanding its mission to support clinical research.

3. ‘1
8
ANTIDOTE Software
Paragon develops proprietary software to coordinate
global business offerings and supports for clinical
research organizations and their participants.
‘0
5
DramTree Productions
Paragon partners with audiovisual producers at
DramTree Productions to enhance meeting
capabilities and offerings for clients.
…
The Future
In everything we do at Paragon, we are 100%
committed to supporting biotechnology,
pharmaceutical, and clinical research organizations.

4. who we are
PARAGON Global CRS is a Wilmington, NC-
based clinical research support company that
specializes in producing pre-FDA clinical meetings
and supporting the clinical research industry.
Where We Are
We are a US-based company
headquartered in North Carolina
with a European office in the
Netherlands and a global reach of
120+ countries.
Who We Serve
We support companies in the Life
Sciences Industries, including
CRA, Pharmaceutical, Bio-Tech
and Medical Devices companies.

5. what we do
Pre-FDA Meetings
We create worry-free Investigator Meetings, utilizing
technology for quick sourcing results and venue
solutions, professional and concise presentation
formats, and state-of-the-art digital media to relay your
message.
Personnel and Patient Travel
Paragon’s in-house travel team are trained experts who
can secure travel plans quickly and at competitive cost.
We coordinate your entire trip, from air travel to local
transportation and hotel accommodations. Road and air
ambulance charters also available.
Clinical Research Support
We offer reliable and cost-effective support for CROs to
reach critical trial milestones by increasing patient
recruitment, retention, and satisfaction. Our full staff of
clinical research and patient management experts
provide one-on-one support for clinical trial participants.

6. c
Communication
We focus on communicating clear
and concise information in a
timely manner.
our values
s
Skill
We strongly advocate cross-
functional and collaborative
teamwork within a respectful and
helpful work environment.
Quality
We work to streamline our
workflows, simplifying our
business without sacrificing the
quality of our service.
t
Teamwork
We value the team above
ourselves.
Above all, we support you.
q

7. our vision is global
A highly efficient, flexible, and cross-trained team of Event Production Specialists,
capable of producing the seemingly impossible on time and on budget, anywhere in the
world.

8. global offices
us
Wilmington, NC
Where it all started. Paragon’s global
headquarters are located in America’s
Best Riverfront Community, recently
ranked 5th in Forbes list of America’s
Smartest Cities.
nl
Rotterdam, the Netherlands
Our international office is located in the
largest port city in Europe. Holland
shares more with Wilmington than its
status as a global port. With over 250
labs, it’s a hub of global clinical research.

9. meet our
team

10. our founder
Leadership
100%
Medical Training
100%
Consulting
100%
Meeting Planning
100%
Dave Rock, Jr.
In 1995, Dave Rock, Jr. opened Paragon International, Inc. to provide CME training for
medical professionals. Since then we have grown to produce investigator meeting and
manage participant enrollment to support the success of clinical trials. We are now one of
the premiere clinical research support companies in the world. We have supported dozens
of clinical trials and hundreds of meetings in over 40 countries, and we are proud to bring
our expertise in event and personnel management to the clinical research space.
My Skills

11. our co-founders
David A. Rock, III
Partnering with his father in 2001, David A. Rock, III was instrumental in
expanding Paragon’s capabilities. From CME training to the suite of services
that we offer today, Paragon’s leadership in the clinical research industry is a
reflection of our president’s commitment to providing professional, worry free
service so that medical teams can focus on providing the best care possible.
Drew Massey
On the frontlines of patient care, Drew Massey joined Paragon in 2007 and
now runs the day-to-day operations of our patient logistics team. Whether it’s
finding interpreters to provide culturally competent care or moving entire
families from across the world to participate in life-saving clinical trials, Drew
works tirelessly to ensure that patients get first-class care.

12. meeting planning team
Lisa Mays
Detail-oriented and organized,
Lisa provides our clients with
stress-free travel services and
meeting management.
Margaret Richmond
Meeting veteran, always
delivering superior solutions,
Margaret is the smiling face you’ll
be eager to meet at your event.
Ray Pearson
He is the man behind the mic and
Paragon’s Chief Technology
Guru. All of your audiovisual
needs will be supplied by Ray.
Danielle Baxter
Business development meets
tech nerd, Danielle writes the
code behind Paragon’s solutions,
and mic-runs every now and then.

13. patient support team
Chelsea Oldhouser
The voice your patients hear on the phone,
walking them calmly through the process and
keeping the hope alive. Chelsea provides the
personal, one-on-one service that our clients
and participants depend upon during their
clinical trial.
Nina Voltaire
Process designer for our patient logistics
programs, Nina helped moved Paragon into the
clinical concierge space before there was a
market for these services. Visionary, practical
and levelheaded, Nina leads our patient support
team.
Patty Hobbs
Patty is the bookkeeper for our patient support
programs. She ensures that your clinical
concierge service program remains on-budget
and that your patients never fear dropping off of
a protocol for financial reasons.

14. problems
and
solutions

15. the problem
svc
Service-First Approach
We believe that clinical trials are only as strong
as the relationships between participants, sites,
and researchers. At PARAGON Global CRS, our
job is to build the bonds that guarantee great
outcomes.
tch
Support Technologies
ANTIDOTE software is designed to coordinate
study-specific needs for participants in clinical
drug trials. It offers superior participant care built
to match real-world needs, and it’s supported by
the Paragon Team of Care Coordinators.
The Classic Telephone Game Challenge
Investigator meetings are critical for pharmaceutical and life sciences companies. Bringing together
healthcare professionals from around the world is a unique challenge, let alone coordinating the training
on how to participate in the clinical trials that will move their drugs and devices forward. Add to that the
challenge of recruiting participants for a study and maintaining them on a protocol. At every step in the
process of drug and device development there is the possibility of inadvertently creating confusion and
decreasing compliance simply as a result of communication failures. Paragon Global CRS specializes in
eliminating those communication gaps by providing services that focus on cost-effective ways to ensure
compliance and consistency.

16. paragon solutions: meetings
before
the
meeting
Sourcing, Negotiations, and Material Development
We put our entire team to work for you—venue sourcing,
negotiating hotel contracts, arranging transportation and planning
for food & beverage services. Our A/V team designs your
website, invitations, and meeting materials.
during
the
meeting
Setup, Registration, and Event Management
We make sure that the venue is setup for success—arranging
meeting and banquet rooms with your materials and signage. We
monitor transportation, staff and manage the registration desk,
and oversee all special events, whether on or off-site.
after
the
meeting
Evaluation, Packing, and Departure
When your meeting ends, we’re still hard at work—packing
meeting materials and arranging for shipping and departure. We
provide budget analysis and attendee evaluations. And we don’t
leave until we ensure that everyone has made it home safely.
Our goal is to leave you and your
team with peace of mind during
your meeting, creating a
completely worry-free
environment. Paragon has
proven, time and time again, that
our team produces a safe,
compliant and comfortable
environment for your critical face-
to-face meetings so that you can
focus on what truly matters.
.
client
success

17. paragon solutions: travel
Booking Agents
We work in conjunction with the Global
Business Travel division of American
Express for all of our client’s travel needs.
We have a dedicated in-house travel
agent that handles each of our client’s
travel individually.
Itinerary Confirmation
Once all travel has been confirmed, each
traveler is sent an individual confirmation
email and provided with the agent’s
personal cell phone number as well as a
24 hour number to contact Global
Business Travel for any emergency.
Ground, Rail, Air
Upon receipt of travel requests, each
traveler will be contacted via email within
one business day with options for their
specific travel needs, whether that be car
services, rail or air travel.
Global Service
This service is provided for traveler’s all
over the world with dedicated numbers
for both US and International travelers.
No matter where you need to be or want
to go, Paragon will get you there.

18. paragon solutions: patient support
1
2
3
4
5
Study Objectives
The success of clinical
trials depends on patient
recruitment and retention.
85% of clinical trials fail to
retain enough patients.
Reducing the dropout rate
depends on building study
expectations and
participant constraints into
protocols.
Service Needs
We help participants
secure transportation to
clinical sites and mediate
potential financial burdens
that they may experience
to reduce withdrawal rates
and enhance the
participant’s overall
experience.
Patient Satisfaction
We help CROs ensure the
overall success of clinical
drug trials because we
have built our business
around providing services
that foster participant-
centric trial support. We
focus on providing Care
Communication to achieve
superior results.
Patient Constraints
Patients drop out of clinical
trials because they are
physically unable to
participate, face financial
constraints, and
experience hardships when
trying to commute to
screening and surgical
sites.
Communication
Our full staff of Care
Coordinators are available
to promptly answer patient
questions, explain the
importance of their
participation, and respond
to each patient’s needs on
a one-on-one basis.

19. testimonials

20. Dr. Jiri Hardlund
CMO – TauRx Pharmaceuticals
On behalf of TauRx and the whole
team, I thank you for a job very well
done. Thank you Margaret for all
support and perfectly running
logistics and your kind and
appreciated support in San
Francisco. I have not heard any word
of complaint from anybody, quite the
contrary. Everyone has been
amazed by the organisation, sense
of ownership and the really high level
of attention everyone has been
getting.
Kevin Hinnant
Senior Clinical Project Manager,
Quintiles
Paragon is first class. While working
for a CRO, Paragon was selected as
the event management company for
an Investigators Meeting held in
Chicago for approximately 150
medical professionals. From the
moment pen was put to paper to
discuss logistics, Paragon made us
feel part of one team. We were lucky
to have Paragon on our side. Our
meeting was a success because of
Paragon.
Colette Kosik-Gonzalez
Senior Director of Clinical
Development, OptiNose
The only way to describe Dave and
his team at Paragon is to say they
are superheroes! They are dedicated
to their service, and will go to
extraordinary lengths to get the job
done in an expeditious and
professional manner. In a world
where most of the service-industry is
lackluster at best, these guys shine.
Their ‘get it done’ philosophy
combined with seasoned
professionals make them a stand-
out. Highly recommend – you will not
be disappointed!
customer testimonial

21. contact us
mrichmond@paragonglobalcrs.com
(910) 772-1599
paragonglobalcrs.com
You can reach us…
We are a small but mighty team of dedicated
meeting planners. Never hesitate to reach out
to us by email or over the phone.
On site, we are available at any moment, for
any request. We ensure that you have every
need met and we don’t stop working until after
the last guest has left.

22. thank you