Daniel Ityokyaa

London, United Kingdom United Kingdom

Customer Support Care Adviser

Technology / Software / Internet

Managing customers' queries in respective technical areas, resolve all technical and basic functional issues reported by users via e-mail, telephone and remote access. Create and maintain in house knowledge base with up-to-date solutions Document feature requests and bugs in the tracking system for the attention of the development team. Provide operational and installation support of Windows desktop and web applications along with technical support to sales and training efforts. Liaise with internal escalation, development and functional teams for issue resolution to ensure customer satisfaction, comfort in using technologies and overall enjoyment of an event providing assistance, verbal...