Daniel Ityokyaa
2 SlideShares
Personal Information
Organization / Workplace
London, United Kingdom United Kingdom
Occupation
Customer Support Care Adviser
Industry
Technology / Software / Internet
Website
http://nil
About
Managing customers' queries in respective technical areas, resolve all technical and basic functional issues reported by users via e-mail, telephone and remote access. Create and maintain in house knowledge base with up-to-date solutions Document feature requests and bugs in the tracking system for the attention of the development team. Provide operational and installation support of Windows desktop and web applications along with technical support to sales and training efforts. Liaise with internal escalation, development and functional teams for issue resolution to ensure customer satisfaction, comfort in using technologies and overall enjoyment of an event providing assistance, verbal...
Contact Details

Presentations

(1)

VMware Completion certificate

7 years ago • 95 Views

Documents

(1)

ITIL Certificate

8 years ago • 205 Views
Personal Information
Organization / Workplace
London, United Kingdom United Kingdom
Occupation
Customer Support Care Adviser
Industry
Technology / Software / Internet
Website
http://nil
About
Managing customers' queries in respective technical areas, resolve all technical and basic functional issues reported by users via e-mail, telephone and remote access. Create and maintain in house knowledge base with up-to-date solutions Document feature requests and bugs in the tracking system for the attention of the development team. Provide operational and installation support of Windows desktop and web applications along with technical support to sales and training efforts. Liaise with internal escalation, development and functional teams for issue resolution to ensure customer satisfaction, comfort in using technologies and overall enjoyment of an event providing assistance, verbal...