2. Generative AI - Explained
• In simple terms it can be thought of as a kind of smart computer
program that's really good at creating new things.
• Imagine you have a magic art box that can draw new pictures or write
stories all by itself when you ask it to.
• This art box uses what it has learned from looking at lots of other
pictures and stories to make something new and different each time
3. 📊 Generative AI's Rising Demand
• 77% of Executives' Endorsement: Recognized as a pivotal technology
to boost productivity and collaboration.
• Operations as a Priority: Over half the executives see immediate
opportunities in operational deployment.
•
* KPMG - Supply chain leaders consider generative AI’s potential (2023)
4. 🤖 AI-Powered Efficiency & Enhancing
Customer Service : Utilize generative AI
to enhance interactions across
partners, assets, and inventory.
5. 1️⃣ Network Service
Collaboration
📈 Case Study:
A global sustainable energy specialist implemented
generative AI in their customer service platform to assist
teams in drafting detailed and effective email responses.
• This AI application led to an 18% increase in customer
happiness scores compared to emails written solely by
humans. The AI system now responds to a third of all
customer inquiry emails, freeing up agents to focus on
more complex tasks.
6. ⚙️ Optimizing Complex Processes:
Implement generative AI for policy and
procedure optimization across supply
chain functions.
7. 2️⃣ Operations Excellence
and Improvement
📊 Case Study: A case study involving BMW highlights how
Industrial Generative AI was applied to optimize their
manufacturing plant scheduling to meet production targets
while minimizing idle time
• BMW worked with Zapata AI to employ a technique
called Generator-Enhanced Optimization (GEO), which
outperformed traditional state-of-the-art optimization
solvers in 71% of problem configurations
9. 3️⃣ Product and Inventory
Evaluation
📦 Case Study: Logistics companies like DHL are leveraging
generative AI for dynamic route optimization, considering
real-time data such as traffic conditions and weather
• DHL has launched a powerful algorithm for optimizing
delivery routes and stop sequences that can save up
to 20% in costs compared to standard route
optimization solutions
10. 🔑 Key Success Factors
•Value, Scalability, Adoption: Focus on
these principles for effective generative
AI implementation.
•Overcoming Barriers: Address strategy,
investment, and adoption challenges for
successful integration.