<ul><li>Australia – March 2011 </li></ul><ul><li>First Australian User Group Meeting </li></ul><ul><li>& assyst v9 SP3 Rel...
Agenda <ul><li>1.45pm – Welcome & Overview - David Lloyd </li></ul><ul><li>2.00pm – DR D Studios using assyst –  </li></ul...
Greg Morgan Business Solution Consultant assyst 9 SP1, SP2, SP3 Overview
V9 Initial Release <ul><li>New assystNet interface </li></ul><ul><li>Service Catalogue and Designer </li></ul><ul><li>Form...
V9 SP1 Release <ul><li>Changes logged through assystNet </li></ul><ul><li>Decisions by Contact Users </li></ul><ul><li>Dem...
V9 SP2 Release <ul><li>Chat </li></ul><ul><li>Customer Surveys </li></ul><ul><li>FAQ Feedback </li></ul><ul><li>assystRese...
What is assystReset? <ul><li>Allows users to reset Windows Password </li></ul><ul><li>Fully Audited </li></ul><ul><li>Inte...
assyst Reset Administration
Standard Question Set Up
 
Personalized Question Set Up
Creating your personal questions
User Forgets Password and gets Locked Out
Resetting the Password
1: User is prompted with the Standard Questions
2: User is prompted with their Personalized Questions
Password is Reset, Account is Unlocked
Requirements <ul><li>Client; Windows XP SP2 or SP3 </li></ul><ul><ul><li>Vista/Windows 7 support in roadmap </li></ul></ul...
assyst Integration <ul><li>For each of 4 events; </li></ul><ul><li>User successfully changes password </li></ul><ul><li>Us...
V9 SP3 Release <ul><li>assystNet My Items </li></ul><ul><li>Visibility Expressions (Dynamic Forms) </li></ul><ul><li>Capti...
<ul><li>Thank You </li></ul><ul><li>Any questions? </li></ul>
Australian assyst User Group – Moving Forward ? <ul><li>www.linkedin.com  – Australia assyst User Group. </li></ul><ul><li...
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  • Roll out to Axios during September Beta in September Version 1.0 Release October
  • If the user has not set up their personal questions, this message will come up.
  • Australian assyst User Group Powerpoints

    1. 1. <ul><li>Australia – March 2011 </li></ul><ul><li>First Australian User Group Meeting </li></ul><ul><li>& assyst v9 SP3 Release. </li></ul>
    2. 2. Agenda <ul><li>1.45pm – Welcome & Overview - David Lloyd </li></ul><ul><li>2.00pm – DR D Studios using assyst – </li></ul><ul><ul><li>Russ Burnett & Jason Turner – Dr D Studios </li></ul></ul><ul><li>2.40pm – assyst v9 Solution Overview – What is new ? </li></ul><ul><ul><li>Greg Morgan </li></ul></ul><ul><li>3:10pm – Afternoon Tea </li></ul><ul><li>3.25pm – News from Axios Systems Global ! </li></ul><ul><ul><li>Andros Symeonides. </li></ul></ul><ul><li>3.45pm – Sneak Peak inside assyst v10 – Greg Morgan </li></ul><ul><li>4.25pm – Australian User Group – moving forward. </li></ul><ul><li>Drinks & Networking ! </li></ul>
    3. 3. Greg Morgan Business Solution Consultant assyst 9 SP1, SP2, SP3 Overview
    4. 4. V9 Initial Release <ul><li>New assystNet interface </li></ul><ul><li>Service Catalogue and Designer </li></ul><ul><li>Form field validation </li></ul><ul><li>assystWiki for help </li></ul><ul><li>Data lookups as pop-ups </li></ul><ul><li>Expand/Contract row data </li></ul><ul><li>Management forms </li></ul>
    5. 5. V9 SP1 Release <ul><li>Changes logged through assystNet </li></ul><ul><li>Decisions by Contact Users </li></ul><ul><li>Demand Management Reporting for Service Catalogue </li></ul><ul><li>Enhanced Message Management </li></ul>
    6. 6. V9 SP2 Release <ul><li>Chat </li></ul><ul><li>Customer Surveys </li></ul><ul><li>FAQ Feedback </li></ul><ul><li>assystReset </li></ul><ul><li>Agent Feedback </li></ul><ul><li>assystDiscovery </li></ul><ul><li>GUI Customiser improvements </li></ul>
    7. 7. What is assystReset? <ul><li>Allows users to reset Windows Password </li></ul><ul><li>Fully Audited </li></ul><ul><li>Integrated with assyst </li></ul><ul><li>Cuts down #1 call to Service Desks </li></ul>
    8. 8. assyst Reset Administration
    9. 9. Standard Question Set Up
    10. 11. Personalized Question Set Up
    11. 12. Creating your personal questions
    12. 13. User Forgets Password and gets Locked Out
    13. 14. Resetting the Password
    14. 15. 1: User is prompted with the Standard Questions
    15. 16. 2: User is prompted with their Personalized Questions
    16. 17. Password is Reset, Account is Unlocked
    17. 18. Requirements <ul><li>Client; Windows XP SP2 or SP3 </li></ul><ul><ul><li>Vista/Windows 7 support in roadmap </li></ul></ul><ul><li>Server; Windows 2003/2008 </li></ul><ul><li>Assyst; assyst 7.0 upwards </li></ul>
    18. 19. assyst Integration <ul><li>For each of 4 events; </li></ul><ul><li>User successfully changes password </li></ul><ul><li>User failed to change password </li></ul><ul><li>Service Desk successfully changes password </li></ul><ul><li>Service Desk fails to change password </li></ul><ul><li>Can specify; </li></ul><ul><li>Log new Incident? </li></ul><ul><li>Auto-close Incident? </li></ul><ul><li>Which Import Profile to use? </li></ul>
    19. 20. V9 SP3 Release <ul><li>assystNet My Items </li></ul><ul><li>Visibility Expressions (Dynamic Forms) </li></ul><ul><li>Caption Fields </li></ul><ul><li>Auto Populate </li></ul><ul><li>Dynamic Task Expressions </li></ul><ul><li>Manager field </li></ul><ul><li>Message Centre ordering </li></ul>
    20. 21. <ul><li>Thank You </li></ul><ul><li>Any questions? </li></ul>
    21. 22. Australian assyst User Group – Moving Forward ? <ul><li>www.linkedin.com – Australia assyst User Group. </li></ul><ul><li>Closed only open to Axios Systems Customers. </li></ul><ul><li>Enables communication, knowledge sharing & networking. </li></ul><ul><li>Join Technical, Process Owners & Management in one location. </li></ul><ul><li>It needs a local owner ? Position Vacant. </li></ul><ul><ul><li>Incentives apply !? </li></ul></ul><ul><li>Supported by Axios Systems but lead & owned by YOU ! </li></ul><ul><ul><li>It is a facility to share end user experiences with assyst. </li></ul></ul><ul><ul><li>Frequency – Quarterly / Monthly ? </li></ul></ul><ul><ul><li>Special Interest Groups (e.g Change Management Focus ?) </li></ul></ul>

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