2. Background
PortlandWomen’s Crisis Line offers a few forms of services:
Crisis Line: anyone can access
Ongoing direct services: Referred from crisis line (generally) for
high-needs or because identify as: sex worker, houseless, or having
an intellectual or developmental disability
Support groups
Data collection practices
Focus: Access to services
3. 2015Crisis Line
Data
0 500 1000 1500 2000 2500 3000 3500
Total
Sum of White
Sum of Native Hawaiian
Sum of Middle Eastern
Sum of Hispanic/Lation
Sum of Eastern European
Sum of Black/AA
Sum of Asian
Sum of American Indian/AK Native
Total
Survivor
s Served
American
Indian/Alask
a Native
Asian Black/Afr
ican
America
n
Eastern
Europea
n
Hispanic/Lati
no
Middle
Easter
n
Native
Hawaiian/Pacif
ic Islander
White Unknow
n/Not
asked
5652 179 116 1174 28 453 319 27 3292 7644
3.16% 2.04% 20.78% .49% 8.01% 5.64% .49% 58.24
%
135.24%
Important to note: 7644 were not asked, unknown or refused to answer
4. Access to
ongoing
services
Access
Rate to
Ongoing
Advocacy
Services
Americ
an
Indian/
Alaska
Native
Asian Black/Africa
n American
Eastern
Europea
n
Hispanic/Latin
o
Middle
Easter
n
Native
Hawaiian/Pacifi
c Islander
White
3.91% 3.45% 2.55% 3.57% 3.09% 1.25% 11.11% 3.28%
0 10 20 30 40
January
February
March
May
June
July
August
September
October
November
December
April:
Chart Title
Sum of Black/AA
Sum of White
Sum of Asian
Sum of American Indian/AK
Native
Sum of Hispanic/Lation
Sum of Eastern European
Sum of Middle Eastern
Service Users
White African American
Asian Hispanic
Eastern European Pacific Islander
Middle Eastern Native
5. Disparities in
Access to
Ongoing
Services
Disparities to
Ongoing
Advocacy
Services
Americ
an
Indian/
Alaska
Native
Asian Black/
Africa
n
Ameri
can
Eastern
Europea
n
Hispanic/Latin
o
Middle
Easter
n
Native
Hawaiian/Pacifi
c Islander
White
19.21% 5.18% -29% 40% -6.15% -162% 330%
Disparities to
Ongoing
Advocacy
Services
Black/African
American
Hispanic/Latino
30% 6.15%
Black and African Americans are 30% less likely to access ongoing services
Hispanic/Latino callers are 6.15% less likely to access ongoing services
6. Data cannot be conclusive due to most callers not identifying
race/ethnicity
Improve data collection practices
Educate staff/volunteers on importance of data
Measure outcomes of ongoing services (according to survivor’s
definition of success)
