Courtney Dang Resume

1. Courtney Dang
Contact
15 E. Court Street # 3
Cincinnati, OH 45202
865-456-3582
dangca@mail.uc.edu
Education
University of Cincinnati
B.S. Information Technology
Cybersecurity – GPA 3.19
Class of 2017, Graduated with
Athletic Honors & Dean’s List
University of Cincinnati
M.S. Health Informatics
GPA 3.7
Expected Graduation: April 2020
Skills
Microsoft Office
Active Directory
Basic Penetration Testing
Determining Phishing Emails
Splunk
Windows / Mac OS
Incident Auditing
Customer Service
Leadership
Organization / Planning
Language Skills
Fluent Vietnamese
Basic Spanish
Certifications
Introduction to Incident Command
System ICS-100
Federal Emergency Management
Agency – December 2016
Experience
March 2018 - Present
Cincinnati Children’s Hospital Medical Center, Service Desk Analyst
• Providing first level technical support to all end users.
• Providing excellent and professional customer service.
• Troubleshooting clinical and corporate applications, hardware issues, phishing emails,
and more.
• Administrator Duties: processing system access requests and account creations, updating
the team web page, and team representative for the department newsletter.
October 2017
Mercy Health, EPIC Go live CarePATH Command Center Agent
• Providing first level technical support to all EPIC users.
• Routing complex upgrade issues to designated CarePATH teams to further troubleshoot
within EPIC 2017.
June – September 2017
Mercy Health, Service Desk Agent
• Providing first level technical support to all end users.
• Providing excellent and professional customer service.
• Troubleshooting clinical and corporate applications, hardware issues, and more.
January – April 2017
University of Cincinnati IT Solutions Center, Software & Testing Support
• Providing technical support to end users using UC’s learning management application.
• Testing new software developed by the Solutions Center.
May – August 2015, January – May 2016
Cincinnati Bell, Co-Op Student
• Updating & reviewing data for WiFi projects collaborating with Verizon Wireless.
• Researching for new equipment to collect pole data.
• Building database forms for projects within Siterra.
• Creating business presentations for the project manager.
Intercollegiate Athletics
University of Cincinnati Dance Team 2012-2017
• Captain of 2015-2017 seasons
• Received partial athletic scholarship
• Devoted 25+ hours per week to training, practices, performances, and games.
• 2014, 2015, 2017 D1A National Hip Hop Champion
• 2013-2016 U.S. National Team Member & Gold Medalist
Volunteer & Community
Head Coach, Turpin High School Dance Team October 2018 - Present
• Teaching fundamentals of different styles of dance, choreographing for competitions,
game performances, and other community events.
• Budgeting, planning, and organizing the season (before, during, and after).