The Credit Cards Monitor Awards presented by Corporate Insight recognize financial services firms for excellence in the online user experience they offer prospects, clients and advisors. The eight slide decks in this series highlights the firms in a specific industry within financial services that received Gold Monitor Awards.

1. 2012 GOLD MONITOR WINNERS SERIES
CREDIT CARDS

2. CATEGORY OVERVIEW
1. Card Comparison Tools
2. Transaction History and Search Tools
3. Statement Centers
4. Online Card Payment Centers
5. Balance Transfer Centers
6. Alerts
7. Private Site Help
8. Initiating Disputes

3. CARD COMPARISON TOOLS
CitiCards, while not perfect,
continues to lead the pack here,
earning Silver for a five-card
adjustable comparison chart with
details and well-organized
expandable sections.

4. TRANSACTION HISTORY &
SEARCH TOOLS
American Express earns top
marks, providing clients with
more than two years of
transaction history with a
Search tool that allow users to
set the date range, keyword
and/or transaction amount they
want to search.

5. STATEMENT CENTERS
Chase earns a Gold Monitor for its
exceedingly large statement
archive (three years by default),
easy-to-use paperless enrollment
tools and statement inserts
offering.
Wells Fargo’s Gold is due to a
large statement archive, private
site online delivery of back
statements and a paper
suppression tool.

6. ONLINE CARD PAYMENT
CENTERS
CitiCards received the sole
Gold Monitor thanks to its
comprehensive card
payment options and
details, including same-day,
future and automatic credit
card payments.

7. BALANCE TRANSFER CENTERS
CitiCards is joined at the top of
the podium this year by Discover,
as both firms provide tools with
multiple Rate/Duration offers for
clients to choose between. Both
issuers also enable card holders
to execute multiple transfers
simultaneously and make the
process user-friendly.

8. ALERTS
Chase earns Gold thanks to
its extensive account and
security alerts, coupled with
its alert delivery options.

9. PRIVATE SITE HELP
Bank of America and CitiCards
share Gold honors, offering
impressive help features,
including a dedicated help center,
section-specific help, and a
centralized location for Live Chat.

10. INITIATING DISPUTES
Discover’s dispute tool is easy
to access and the firm does a
nice job assisting clients
throughout the process. Most
impressively, card holders can
actually file a dispute directly
through the Live Chat service
– a great feature.

11. Contact Us Connect with Us
Doug Miller
Senior Analyst, Bank & Credit Card Monitors Corporate Insight Blog
212-832-2002 x-120
dmiller@corporateinsight.com
Follow Us @CInsight
Ben Pousty
Marketing Manager
212-832-2002 x-134 Follow Us on LinkedIn
bpousty@corporateinsight.com
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