Check out our slideshare that features details on how simple changes can help make your dental practice more profitable from the Healthcare Solutions team at Community Banks of Colorado.

1. 10 STEPS TO IMPROVED
FROM THE HEALTHCARE SOLUTIONS TEAM AT
PROFITABILITY

2. 1 IMPROVE YOUR SCHEDULING
THE NUMBER ONE WAY TO IMPROVE
YOUR PROFITABILITY IS TO IMPROVE
YOUR SCHEDULING EFFICIENCY!
• Have a daily production goal
• Schedule to that production goal
• Determine the best time of day for most
productive procedures
• Delegate! Improve production by
understanding doctor’s time vs assistant’s time
MY TARGET: $2,500/DAY
($2,000 CLINICAL TEAM, $500 HYGENIST)
DAILY SCHEDULE
7:00
7:15
7:30
7:45
8:00
8:15
8:30
8:45
9:00
9:15
9:30
9:45
10:00
10:15
10:30
10:45
11:00
11:15
11:30
11:45
12:00
12:15
12:30
12:45
1:00
1:15
1:30
1:45
2:00
2:15
2:30
2:45
3:00
3:15
3:30
3:45
4:00
4:15
4:30
4:45
5:00
= PRODUCTIVE TIME = APPOINTMENT
= ASSISTANT
CLEANING
= DENTIST
CLEANING
CLEANING
CLEANING
CLEANING
CLEANING
CLEANING
CLEANING
CLEANING
CLEANING
CLEANING
CLEANING
CLEANING
CLEANING
CLEANING
1 HOUR APPOINTMENT

3. 1 IMPROVE YOUR SCHEDULING
• Have a great scheduling tool
• Start your day with a 10-minute morning huddle:
• Review yesterday (how’d we do)
• Today (what’s on tap and what’s our target)—
majority of discussion time
• Tomorrow (what’s coming up)
TIME TO UPGRADE TO NEW PRACTICE
SOFTWARE? TALK TO US ABOUT A LINE
OF CREDIT TO GET THAT PURCHASE
COMPLETED SOONER!

4. 2 IMPROVE YOUR EQUIPMENT
INVESTING IN NEW
TECHNOLOGY CAN
MAKE CURRENT
PROCEDURES MORE
EFFICIENT AND
CAN ALLOW YOU
TO INTRODUCE
NEW, PROFITABLE
PROCEDURES TO
YOUR PRACTICE.
COMMUNITY BANKS OF COLORADO
OFFERS LOANS SPECIFICALLY FOR
DENTISTS SEEKING NEW EQUIPMENT
AND TECHNOLOGY.*
WITHCOMPETITIVEFIXED-RATETERMSUP
TOTENYEARS,DENTISTSCANGET100%
FINANCINGPLUS20%FORSOFTCOSTS
INCURREDFORINSTALLATIONANDSHIPPING.

5. KEY QUESTIONS TO CONSIDER
• How will this new equipment improve my efficiency?
• How will this new equipment improve my patient care?
• What kind of training will my staff and I need to master this equipment?
• What slowdown, if any, will my practice see while we get up-to-speed on
this new equipment?
• How will this equipment affect my marketing to prospective patients?
• How long will it take for this new investment to pay off in improved efficiency
or higher billable rates?
2 IMPROVE YOUR EQUIPMENT

6. 3 IMPROVE PATIENT COMMUNICATION
HAVING A COMPREHENSIVE
COMMUNICATION PLAN FOR
PATIENTS CAN HELP CUT DOWN
ON NO-SHOWS AND BETTER
EDUCATE PATIENTS ON
WHAT TO EXPECT AT
THEIR APPOINTMENT.

7. 3 IMPROVE PATIENT COMMUNICATION
• Postcard reminders of appointments
• Emails with appointment details (date & time,
duration, parking, quick summary of procedure,
steps for rescheduling)
• Phone call reminders
• Streamlined checkouts (handle insurance
and collections)
• Regular eNewsletters with practice updates
PATIENT CHECKLIST
NAME
APPOINTMENT DATE
2 WEEK REMINDER: APPOINTMENT POSTCARD
1 WEEK REMINDER: EMAIL
1 DAY REMINDER: PHONE
CHECK-IN. ISSUES:
APPOINTMENT OVERVIEW (ASSISTANT)
APPOINTMENT RECAP (DENTIST)
CHECKOUT - INSURANCE
CHECKOUT - COLLECTIONS (CO-PAY)
SCHEDULE FOLLOW-UP
SCHEDULE NEXT APPOINTMENT (APPOINTMENT CARD)
SIGNED UP FOR NEWSLETTER? YES NO

8. 4 ADDITIONAL STAFF TRAINING
MORE LEARNING CAN LEAD TO
MORE EARNING!
Training your staff on your new equipment can
improve its efficiency. Brush-up sessions on existing
equipment can help save time and teaching new
skills allows you to delegate.
• Have a new staff training program (everyone does
procedures the same and profitable way)
• Offer brush-up clinics quarterly
• Host new equipment training sessions
• Have associate training plans: add one new skill
each year
ASSOCIATE TRAINING PLAN
ASSOCIATE
ANNUAL UP-TRAINING
NEW EQUIPMENT TRAINING
YEAR GOAL
EQUIPMENT
NAME
2016
2017
2018
PROCEDURE
NAME
PROCEDURE
TYPES
SKILLS
OUTLINE
SKILLS
OUTLINE
TRAINING
RESOURCE
TRAINING
RESOURCE
TIMEFRAME
TIMEFRAME
LICENSING
REQUIREMENT
(IF ANY)
LICENSING
REQUIREMENT
(IF ANY)
CURRENT POSITION CURRENT LICENSING
YEARS OF SERVICE

9. 5
CREATE A CLEAR PAYMENT AND COLLECTIONS
GUIDELINE, AND THEN STICK TO IT! CONSIDER:
• When do we quote costs to patients?
•When do we expect payment?
• What payment types do we offer?
• When do we send statements?
• What is our process if a patient objects?
• Do we offer patient financing? If so, who qualifies and how?
• How do we follow up on past due accounts?
• When do we refer an account to a collections agency or
small claims court?
IMPROVE YOUR COLLECTIONS

10. 5 IMPROVE YOUR COLLECTIONS
Share the complete set of financial guidelines with your staff, but also create
clear, easy-to-understand financial guidelines documents for patients.
Communicate openly, honestly and often about fees.
MOBILE DEPOSIT*
*Based on approval
MERCHANT SERVICES REMOTE DEPOSIT CAPTURE*

11. 6 IMPROVE YOUR SPACE
INVESTING IN A REMODEL OF YOUR SPACE CAN HELP
ATTRACT AND KEEP NEW PATIENTS WHO ARE LOOKING
FOR DENTISTS THAT PROVIDE THE BEST SERVICE IN THE
BEST ENVIRONMENT.
LOAN APPLICATION CHECKLIST
WHAT SHOULD I BRING TO MY APPOINTMENT?
3 YEARS OF BUSINESS TAX RETURNS
3 YEARS OF PERSONAL TAX RETURNS
PURCHASE ORDER OR SALES CONTRACT (IF LOOKING TO PURCHASE)
PERSONAL FINANCIAL STATEMENT
2 MONTHS OF RECENT BUSINESS ACCOUNT BANK STATEMENTS
BUSINESS FORMATION DOCUMENTS (I.E. CERTIFICATION
OF CORPORATION)

12. 7 STREAMLINE YOUR PAYROLL
Make your payroll process easier and turnkey with online ACH services,*
saving
you both time and money!
YOUR OFFICE COBNKS ONLINE
COMMUNITY BANKS
OF COLORADO
ASSOCIATE’S BANK ASSOCIATE
*Based on approval

13. LAST BUT NOT LEAST, SOMETIMES YOU
NEED TO GET OUT FROM UNDERNEATH
YOUR OLD DEBT TO START TO FIND
THAT IMPROVED PROFITABILITY.
• Consider restructuring debts to get lower
monthly payments or a reduced interest rate
• Consolidate your loans into one payment that
allows you to better handle the monthly expense
GET OUT FROM UNDER OLD DEBT
COMMUNITY BANKS OF COLORADO
OFFERS GREAT RESTRUCTURING
PROGRAMS.
TALK TO US TODAY.
8

14. 9 TAKE CONTROL OF YOUR INVENTORY
Start with a budget for your supplies, track your
spending against that budget and start paying close
attention to how much you’re using and where you
might be able to save.
• Create a supplies inventory sheet
• Note how much you pay for each item (cost per unit)
• Estimate how often you’ll use it and have an
estimated annual cost
• Keep track of how often you use each item
• How does your estimate compare to actuals? Can
you cut down? If you ordered more at once could
you save? Can you find a cheaper product that fits
your needs?

15. 10
IT’S SIMPLE, MORE PATIENTS MEANS MORE PROFITABILITY.
BUT HOW DO YOU FIND AND KEEP NEW PATIENTS?
• Create a patient referral program
• Offer an associate incentive program when patients accept treatment plans
• Add services that attract new types of patients
• Have a great website that features your team, services and easy ways to
make an appointment
• Try email marketing, especially eNewsletters
featuring services
INCREASE YOUR INFLOW

16. • Register with Google Business and make sure your business (and details) are
on Google Maps
• Encourage patient reviews on places like Yelp!
• Have first-time patient offerings
• Don’t forget about tried-and-true community marketing:
•Bulletin boards
•Chamber of Commerce
•Sponsorship of youth teams
•Good outdoor signage at your practice
•Local newspapers and magazines
INCREASE YOUR INFLOW10

17. CONTACT US TODAY!
cobnks.com/dentist
*All financing is subject to credit approval. Longer terms may be available; ask your banker for additional details. Loan limits may vary based
on industry. Existing debt currently serviced by NBH Bank may not be eligible for consolidation or refinance.