1. 5 Questions with highest satisfaction
Resp.
#
Diff(pos)
%
Frequency distribution
%
pos % neutr neg %
1 2 3 4 5
Ø
other
#
n/a
#
53. Your company treating employees fairly, without regard
to gender, ethnic background, national origin, age,
religion, disability, sexual orientation, etc.
DOUBLEDAY AUSTRALIA, C. JONES: 132 86 12 2 48.5 37.9 12.1 0.8 0.8 1.7 0 2
Bertelsmann: 56,589 +14 Ç 72 18 10 28.6 43.7 17.7 5.6 4.4 2.1 0 2,350
DirectGroup Bertelsmann: 9,862 +13 Ç 73 18 9 26.1 46.9 17.9 5.1 3.9 2.1 0 406
English Speaking Clubs and Asia, M. Wilhelm: 2,809 +21 Ç 65 23 12 26.6 38.1 23.1 6.7 5.6 2.3 0 41
Bertelsmann AU: 364 +10 Ç 76 18 6 38.2 37.6 17.9 2.5 3.8 2.0 0 7
DOUBLEDAY AUSTRALIA & NEW ZEALAND (2002): 164 +21 Ç 65 23 12 26.8 38.4 23.2 4.3 7.3 2.3 0 4
38. Your company having a clear sense of direction (a clear
mission and business strategy)
DOUBLEDAY AUSTRALIA, C. JONES: 123 84 14 2 30.9 52.8 13.8 1.6 0.8 1.9 10 1
Bertelsmann: 51,168 +27 Ç 57 30 13 13.9 42.7 30.0 9.0 4.5 2.5 6,334 1,437
DirectGroup Bertelsmann: 9,256 +31 Ç 53 34 13 11.8 40.8 34.0 9.5 4.0 2.5 818 194
English Speaking Clubs and Asia, M. Wilhelm: 2,612 +33 Ç 51 35 14 13.1 38.1 34.6 10.3 4.0 2.5 223 15
Bertelsmann AU: 328 +13 Ç 71 20 9 24.1 47.0 20.4 5.8 2.7 2.2 39 4
DOUBLEDAY AUSTRALIA & NEW ZEALAND (2002): 149 +32 Ç 52 25 23 12.8 39.6 24.8 12.8 10.1 2.7 15 4
7. Protection from work related health issues
DOUBLEDAY AUSTRALIA, C. JONES: 132 81 14 5 27.3 53.8 14.4 3.8 0.8 2.0 0 2
Bertelsmann: 57,776 +21 Ç 60 24 16 16.8 43.5 23.9 11.4 4.4 2.4 0 1,163
DirectGroup Bertelsmann: 10,080 +19 Ç 62 24 14 15.6 46.9 24.0 10.4 3.1 2.4 0 188
English Speaking Clubs and Asia, M. Wilhelm: 2,823 +17 Ç 64 25 11 18.6 45.3 25.3 8.5 2.3 2.3 0 27
Bertelsmann AU: 368 +12 Ç 69 20 11 20.9 48.1 20.4 7.9 2.7 2.2 0 3
DOUBLEDAY AUSTRALIA & NEW ZEALAND (2002): 164 +21 Ç 60 25 15 15.2 45.1 25.0 10.4 4.3 2.4 0 4
76. The senior management team of your company can
ensure future success and continuity
DOUBLEDAY AUSTRALIA, C. JONES: 123 80 15 6 37.4 42.3 14.6 4.1 1.6 1.9 10 1
Bertelsmann: 48,417 +16 Ç 64 23 13 18.0 45.7 23.0 7.9 5.3 2.4 8,860 1,662
DirectGroup Bertelsmann: 8,389 +19 Ç 61 26 12 15.5 45.8 26.4 7.6 4.6 2.4 1,620 259
English Speaking Clubs and Asia, M. Wilhelm: 2,358 +22 Ç 58 29 13 16.0 41.6 29.2 8.1 5.1 2.4 442 50
Bertelsmann AU: 321 +9 Ç 71 18 11 27.7 43.6 17.8 5.3 5.6 2.2 46 4
DOUBLEDAY AUSTRALIA & NEW ZEALAND (2002): 138 +26 Ç 54 24 22 17.4 36.2 23.9 9.4 13.0 2.6 29 1
STEP 1: Report unit - 7 - 5 Questions with highest satisfaction

2. 5 Questions with highest satisfaction
Resp.
#
Diff(pos)
%
Frequency distribution
%
pos % neutr neg %
1 2 3 4 5
Ø
other
#
n/a
#
4. The extent to which your personal contribution adds to
the overall success of the company
DOUBLEDAY AUSTRALIA, C. JONES: 133 80 15 5 16.5 63.2 15.0 3.8 1.5 2.1 0 1
Bertelsmann: 57,570 +16 Ç 64 27 9 13.8 50.4 26.7 7.1 2.0 2.3 0 1,369
DirectGroup Bertelsmann: 10,052 +14 Ç 66 26 8 12.7 53.3 25.6 6.7 1.7 2.3 0 216
English Speaking Clubs and Asia, M. Wilhelm: 2,827 +18 Ç 62 28 10 13.1 49.0 27.6 8.2 2.2 2.4 0 23
Bertelsmann AU: 370 +7 Ç 73 20 7 16.8 56.5 20.0 5.1 1.6 2.2 0 1
DOUBLEDAY AUSTRALIA & NEW ZEALAND (2002): 160 +24 Ç 56 29 15 13.8 41.9 29.4 10.6 4.4 2.5 0 8
Resp. #: Number of responses "very positive" to "very negative" (1-5) Ç : Significantly above comparison unit Ø: Mean (average) other #: Number of other responses (0)
Diff(pos): Difference between positive responses of your report unit
and positive responses of comparison unit
È : Significantly below comparison unit n/a #: Number of blank answers
STEP 1: Report unit - 8 - 5 Questions with highest satisfaction

3. 5 Questions with lowest satisfaction
Resp.
#
Diff(pos)
%
Frequency distribution
%
pos % neutr neg %
1 2 3 4 5
Ø
other
#
n/a
#
15. Your opportunities for career development in other
parts of DirectGroup / the Bertelsmann Group, outside
your company
DOUBLEDAY AUSTRALIA, C. JONES: 97 19 52 30 3.1 15.5 51.5 19.6 10.3 3.2 32 5
Bertelsmann: 33,486 -4 23 49 29 3.4 19.1 48.7 18.0 10.8 3.1 11,684 2,432
DirectGroup Bertelsmann: 6,893 -2 21 53 25 2.9 18.2 53.5 16.6 8.8 3.1 2,858 517
English Speaking Clubs and Asia, M. Wilhelm: 2,174 -3 22 54 25 2.7 19.2 53.6 16.6 7.9 3.1 629 47
Bertelsmann AU: 253 +2 17 49 35 1.6 15.0 48.6 22.9 11.9 3.3 64 12
DOUBLEDAY AUSTRALIA & NEW ZEALAND (2002): Question was not asked
63. How would you rate the way you are kept up-to-date by
the bulletin board about relevant events / on-goings and
other information?
DOUBLEDAY AUSTRALIA, C. JONES: 98 32 55 13 8.2 23.5 55.1 10.2 3.1 2.8 31 5
Bertelsmann: 47,784 -7 È 39 42 19 5.9 33.4 42.0 13.4 5.3 2.8 7,962 3,193
DirectGroup Bertelsmann: 8,158 -13 È 45 42 13 7.7 37.5 41.6 9.5 3.7 2.6 1,513 597
English Speaking Clubs and Asia, M. Wilhelm: 2,380 -12 È 44 44 12 9.8 34.0 43.7 9.2 3.2 2.6 395 75
Bertelsmann AU: 268 -1 33 48 19 6.3 26.5 48.1 12.7 6.3 2.9 91 12
DOUBLEDAY AUSTRALIA & NEW ZEALAND (2002): 126 +7 Ç 25 47 29 3.2 21.4 46.8 19.8 8.7 3.1 36 6
69. How would you rate the way you are kept up-to-date by
sources outside DirectGroup / Bertelsmann
(newspaper, magazines, internet, etc.) about relevant
events / on-goings and other information?
DOUBLEDAY AUSTRALIA, C. JONES: 83 34 45 22 13.3 20.5 44.6 14.5 7.2 2.8 46 5
Bertelsmann: 32,144 -3 37 47 17 6.2 30.4 46.9 11.1 5.4 2.8 18,278 3,141
DirectGroup Bertelsmann: 5,816 -2 36 49 16 5.5 30.0 48.5 11.7 4.3 2.8 3,806 646
English Speaking Clubs and Asia, M. Wilhelm: 1,722 +3 31 50 19 6.0 25.3 49.8 13.6 5.3 2.9 1,051 77
Bertelsmann AU: 215 +0 34 45 21 9.3 24.7 44.7 15.8 5.6 2.8 145 11
DOUBLEDAY AUSTRALIA & NEW ZEALAND (2002): 75 +5 29 41 29 5.3 24.0 41.3 14.7 14.7 3.1 83 10
Resp. #: Number of responses "very positive" to "very negative" (1-5) Ç : Significantly above comparison unit Ø: Mean (average) other #: Number of other responses (0)
Diff(pos): Difference between positive responses of your report unit
and positive responses of comparison unit
È : Significantly below comparison unit n/a #: Number of blank answers
STEP 1: Report unit - 9 - 5 Questions with lowest satisfaction