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How AI Can Help Indian SMBs Grow - Prasanna Vaidya - AI Dev Days
The document outlines how artificial intelligence (AI) can benefit Indian SMEs by enhancing customer support and marketing through personalized engagement and automation. It highlights use cases, including the deployment of AI-powered virtual agents, which have led to significant improvements in query resolution and lead qualification. The case study presented showcases DiscoveryAI's effectiveness in resolving 750 queries per day and achieving an 85% faster resolution rate.
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How AI Can Help Indian SMBs Grow - Prasanna Vaidya - AI Dev Days
- 1. How AI Canhelp Indian SMBs to grow? Prasanna Vaidya Co Founder DiscoveryAI
- 2. Agenda ◇Why AI? ◇Why IndianSMBs should Embrace AI? ◇Business Sectors ◇Use Cases ◇DiscoveryAI ◇Case Study ◇Questions
- 3. Why AI? • DataAvailability • Neural Networks • Compute Power
- 4. Why SMBs shouldembrace AI? 730 million Internet User by 2020
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- 6. Use Cases Customer Support ◇24/7 & Automated ◇ Multi-channel Customer Engagement ◇ Personalised Conversations ◇ Lead Qualification ◇ Marketing Campaigns Integrations
- 7. Conversational AI PlatformBuilt for Next Generation User Experience! Multi-Channel Deployment Engage & support your customers or employees on channels they love such as Mobile, Websites, Facebook Messenger, Skype, Alexa, Google Assistant. Industry-Grade NLU Our deep learning based natural language understanding gives Bots the necessary horsepower to accurately predict what is user is saying. Bot Builder Our web based Bot Designer Tools makes creating a BOT breeze! Create chat flows, add responses such as text, images, videos using intuitive user interface Business Integration Readily available integrations with CRM, ERP, HCM systems lets BOT consume & push data seamlessly. Security We follow enterprise-grade with compliance to best security standards and practices Analytics Get to know important activity indicators such as total conversations processed, un- handled interactions, prediction accuracy & much more.
- 8. Case Study Business Challenge: Customer is a leading credit score improvement agency in India were facing a challenge of growing cost on manual customer support and lead qualification. Solution : This was solved by a AI powered virtual agent which answers customer’s queries and involves human agents whenever needed. Virtual agent deployed on website and mobile app to answer FAQ’s, gather and qualify new leads, perform quick actions. Analytics provided to stakeholders. 750 Queries resolved /day 85% Faster query resolution 100 Qualified Leads/month
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- 10. Team Prasanna Vaidya comes withan extensive experience in technologies such as NLP, ML, Cloud. Drives Tech & Product at DiscoveryAI. Sameer Acharya Sameer brings along with him two decades of global experience in IT Services, HR & Payroll industry. He looks after business development and finance for DiscoveryAI Shubham Deshmukh Full stack coder with intensive experience in MEAN Stack. He looks after Product Development & Digital Marketing. We are technology & domain experts with collective experience of 30 years in various industries like Finance, Healthcare, Artificial Intelligence and Data Science.
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- 12. Thanks! Any questions? Reach usat : ◇ prasanna@discovery.ai ◇ http://discovery.ai