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1. Lovely Professional University
PES 201
COURSE FILE
DEPARTMENT OF SOFT SKILLS
UNIT I
PROFESSIONALISM
(vertical career planning, employer's expectations, domain specific soft skills,
grooming, goal setting, interpersonal skills)

2. Lovely Professional University
PROFESSIONALISM

3. Lovely Professional University
Professionalism is the competence or skill expected of
a professional and the key to quality and efficiency.
Professionalism takes plenty of practice to perfect.
What behaviors and attitudes are
common to students or workers
who behave professionally?

4. Lovely Professional University
• Click to edit Master text styles
• Second level
• Third level
• Fourth level
• Fifth level

5. Lovely Professional University

6. Lovely Professional University

7. Lovely Professional University
POLL:WHICH ACCORDING TO
YOU IS THE RIGHT SEQUENCE?
A. assess yourself -> research career paths-> make
decisions -> take action -> manage your career
B. manage your career -> research career paths->
assess yourself -> take action -> make decisions

8. Lovely Professional University
• Click to edit Master text styles
• Second level
• Third level
• Fourth level
• Fifth level

9. Lovely Professional University
Business Advisor
Researcher IT Professional
Data Scientist

10. Lovely Professional University

11. Lovely Professional University
Vertical Career Planning
A vertical career progression plan defines steps from entry to highest
levels of one or more job families.
Explore your interests and abilities;
Strategically plan your career goals; and
Create your future work success by designing learning and action plans
to help you achieve your goals.
What Careerdo youDream
off?Do youknowwhat you
eventuallywanttoachieve in
life?
What shouldIdo to get the
jobthat I am lookingfor?
What are myworriesabout
thisjob?
What do I reallywanttodo? What do I hope to achieve? How andwhenwill IknowifI
have achievedwhatIwant?
Pickan example ofsomething
that youlearntsuccessfully.
Why wasit a success?What
helpedyoulearnit?
Where do yousee yourselfin
the next5 years?
What do you needtoget
there?

12. Lovely Professional University
EMPLOYER EXPECTATIONS IN THE REAL WORLD
Initiative
Willingness to learn
Willingness to follow directions
Honesty
Dependability
Enthusiasm & pride
Acceptance of constructive criticism
Loyalty
Punctuality
Dress appropriately
Ask questions
Be flexible
Demonstrate self-control

13. Lovely Professional University
ATTITUDE BUILDING
Our life is a reflection of our attitude. It is easy to become negative
towards the world as we are continuously exposed to tragedy and
injustice in the media and as we experience our own heartache and
distress.
Positive attitude to your family, organization or community
How to achieve it.Some points:
1. Keep a gratitude journal.
2. Reframe your challenges.
3. Get good at being rejected.
4. Use positive words to describe your life.
5. Replace have with get.
6. Don’t let yourself get dragged into other people’s complaints.
7. Breathe.
8. Have solutions when pointing out problems.
9. Make someone else smile.

14. Lovely Professional University
Positive attitude has significant benefits for an individual in many aspects
1. Career success
2. Productivity
3. Leadership
4. Team work
5. Decision making
6. Motivation
7. Interpersonal relations
8. Stress management

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Success or Failure?
1. ...a famous person who was defeated seven times while running for political office?
2. ...a cartoonist who was told by the editor of the Kansas City newspaper, “It’s easy to see from these
sketches that you have no talent.”
3. ...a famous author who lived on welfare for years in an apartment infested with mice?
4. ...a famous athlete who was cut from the varsity basketball team his sophomore year in high school?
5. ...an inventor who was thrown out of school in the early grades because his teachers thought he
couldn’t learn?
6. ...a famous Harvard University drop out?
7. ...an inventor of a fried chicken recipe that was rejected by more than 1000 restaurant owners?

16. Lovely Professional University
ANSWERS:
1. Abraham Lincoln was defeated in eight different elections. Yet he persisted and succeeded in
becoming the 16th, and one of the most respected, presidents of the United States.
2. Walt Disney was told he had no talent and fired from a newspaper job. He wound up doing volunteer work
for a church in an old run down garage. One day he decided to sketch one of the many mice that were
running through the garage. This mouse became the famous “Mickey Mouse.”
3. J.K. Rowling, author of the Harry Potter series, lived on welfare for years, in an apartment infested with
mice, and was rejected by 12 publishers before going on to fame and fortune.
4. Michael Jordan was the athlete who was cut from the varsity basketball team in his sophomore year of high
school. Angry and embarrassed, he began to get up early each morning to practice with the junior varsity
coach. Eventually he not only made the varsity team, but also became one of the most popular athletes in
the world. Michael Jordan is quoted as saying, “I have missed more than 9,000 shots in my career. I have lost
almost 300 games. On 26 occasions I have been entrusted to take the game winning shot, and I missed. I have
failed over and over and over again in my life. And that is why I succeed.”
5. Thomas Edison was the inventor who was kicked out of school. Following this, he was homeschooled by his
mother. It took him over 700 tries before he got the filament right for the light bulb. Edison is quoted as
saying: “I have not failed seven hundred times. I have not failed once. I have succeeded in proving that those
seven hundred ways will not work. When I have eliminated the ways that will not work, I will find the way
that will work.”
6. Mark Zuckerberg dropped out of Harvard University. He went onto become the youngest millionaire (at the
age of 26) and is the CEO of Facebook.
7. Harland David Sanders (better known as Colonel Sanders) had his fried chicken recipe rejected by more than
1,000 restaurant owners before it was accepted by one. Today, people still eat it at KFCs across the world.

17. Lovely Professional University
Here is a list of 10 habits that can turn a gloomy outlook into an effortlessly optimistic attitude.
1. Keep a gratitude journal.
2. Reframe your challenges.
3. Get good at being rejected.
4. Use positive words to describe your life.
5. Replace have with get.
6. Don’t let yourself get dragged into other people’s complaints.
7. Breathe.
8. Notice the righteous in times of tragedy.
9. Have solutions when pointing out problems.
10. Make someone else smile.
Habits

18. Lovely Professional University
The Essential Elements of Workplace : Values
and Ethics
No matter how big or small your company is its
values and ethics are important in the workplace to:
• Promote positive personal and interpersonal
behaviours.
• Uphold fundamental responsibilities and
accountabilities.
• Improve and enhance upon excellence and
professionalism.
WORK ETHICS

19. Lovely Professional University
Dedication
Integrity
Accountability
Collaboration
Respect
Employee Code of Conduct

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Example1-You areworking in retail and you seea coworker taking from the cashregisteror overcharging a
customer and pocketing the rest. Do you report them?
Example2-You work in a company that has petty cashandit’s supposed to be turned ineveryday,
however, you find a coworker who is pocketing the cash.
Example3-A co-worker is using officeinternet to download movies and take hour long break to watch
Netflix.Would you tell on him?
Example4-There is a coffeemachine at work and the coffeeis free of costand nobody is watching
you.Would you drink the coffee multiple times a day?
Example5- You seea coworker harassing another employee, or you see a supervisor harassing orbullying
a subordinate. What do you do?
Example6-A coworker is consistentlylate, and you know it’s becauseof their home situation; however,
they continue to slideinto work unnoticed. Do you saysomething or not?

21. Lovely Professional University
The best workers don’t always make the best
managers. They can work on:
1. Communication Skills
2. Great Team Player
3. Presentation Skills
4. Networking
5. Innovation and Creativity
6. Patience
7. Attention to Detail

22. Lovely Professional University
Positive Impressions
Pick five major impression points of your professional ideal?
How will you create your strong first impression in front of
him/her?

23. Lovely Professional University
GROOMING
How you carry yourself, how you dress, what you speak, how you conduct yourself is
no doubt, important!
It will give them confidence and the ability to create that right impression.
Activity:
1 Are you able to guess the changes the other person makes near you?
2 Do you think other people notice when you make changes to your overall
grooming?
3 Do you think you would listen effectively to a shabbily groomed person if you
were an interviewer?

24. Lovely Professional University
GOAL SETTING
Everyone who wants to pursue a goal, knows that is important to provide a good
description of this goal. Making a concrete analysis in advance will help you to get to
the finishing line.
A SMART goal gives direction to what you want to achieve.
Specific
Measurable
Acceptable (Ambitious)
Realistic (Relevant)
Time-bound
Source: https://www.toolshero.com/time-management/smart-goals/

25. Lovely Professional University
Specific
Measurable
Achievable
Relevant
Time-Bound
S
M
A
R
T
GOAL:

26. Lovely Professional University
INTERPERSONAL SKILLS
It is the cluster of personality traits, social grace, communication, language, personal
habits, friendliness, and optimism that characterize our relationships with other people.
1.Self confidence
2. Positive attitude
3. Communication
4. Team player
5. Critical thinking
6. Time Management
7. Coping with Pressure
8. Flexibility
9. Ability to accept constructive feedback
10. Strong work ethic s
.

27. Lovely Professional University