Cloudaction BMC Helix ITSM, developed by BMC Software, revolutionizes service management with its advanced features. Our BMC Helix ITSM services streamline processes, ensuring seamless IT service delivery. Utilizing cutting-edge technology, BMC Helix ITSM is at the forefront of the IT service management landscape, offering unmatched efficiency and reliability. Visit https://cloudaction.com/ for details.

1. Advanced Features and Capabilities of BMC Helix ITSM

2. BMC Helix ITSM
BMC Helix ITSM, formerly known as BMC Remedy, is a popular and comprehensive IT Service
Management (ITSM) solution provided by BMC Software. It is designed to help organizations manage
and streamline their IT service and support processes, allowing them to deliver efficient and responsive
IT services to their employees and customers.

3. Reporting and Analytics: It provides reporting and analytics tools to track key performance indicators
and identify areas for improvement in IT service management.
Change Management: This feature assists in planning, implementing, and tracking changes to the IT
environment. It ensures that changes are made without negatively impacting the stability of IT services.
Reporting and Analytics and Change Management

4. The self-service portal this bmc software enables users to submit service requests, track their
progress, and access knowledge articles and other support materials. The portal provides a
personalized and intuitive user experience, reducing the need for users to contact the IT service desk.
Self-Service Portal

5. Mobile App
BMC Helix ITSM's mobile app enables IT teams and users to access the solution from their mobile
devices. The app provides a range of features and capabilities, including incident management, asset
management, and knowledge management.

6. Integration with Other Systems
BMC Helix ITSM can be easily integrated with other systems and applications, such as ERP, HR, and
CRM systems. The solution provides a range of APIs and connectors that enable seamless integration
with other systems.

7. • CONTENTS
Conclusion
BMC Helix ITSM is a comprehensive IT service management solution that enables organizations to
manage their IT services and operations efficiently. The solution offers a wide range of features and
capabilities, including incident management, problem management, change management, asset
management, service level management, and knowledge management. BMC ITSM also offers
advanced features and capabilities, such as AI and machine learning, a self-service portal, a mobile
app, and integration with other systems.