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MAYNILAD_PPT.pptx
1.
2. MANILA WATER
(Manila Water Company, Inc.)
Submitted by:
CABIGTING, JEAN ROSE O.
CADENAS, AILA MARIE B.
NACIONAL, LESLEY E.
NATURAL, CLAUDINE
NOLLEDO, CLAIRE
PINTON, JULIAH JAY C.
Submitted to:
DANILO A. VALENZUELA
Instructor
3. Introduction
Manila Water Company, Inc. is the sole provider of water and water-related services to nearly six
million people in Metro Manila's East Zone. It is a subsidiary of Ayala Corporation, the country's
oldest conglomerate. As a water firm with the goal of becoming the premier water provider in the
country and worldwide, it offers world-class solutions aimed at positively influencing people's lives
and communities.
The Manila Water service encompasses the full water value chain, from water supply to
treatment and distribution, wastewater treatment, and sanitation. Manila Water maintains three water
treatment facilities in Quezon City to assure clean water since the company's water sources are Angat
Dam, Ipo Dam, and La Mesa Dam.
In 2010, Manila Water was the first Philippine company to receive the prestigious Asian Human
Capital Award from the Singapore Ministry of Manpower for its creative and impactful human
resource practices. Locally, the People Management Association of the Philippines named Manila
Water the 2006 Employer of the Year (PMAP). They were also recognized in the 2010 Pro-Active
Achievement Hall of Fame Awards by the Department of Trade and Industry's (DTI) Center for
Industrial Competitiveness.
4. Mission
Deliver world-class services
tailored to the needs of the
communities we serve, through
sustainable solutions and purpose-
driven, empowered, innovative
teams.
Vision
A global leader in providing
quality water and environmental
services supportive of sustainable
development
5. Core Values/Objectives
Care - Demonstrating an innate Filipino value of genuine compassion and ownership to fulfill
the mission to the employees, customers, the environment, and the nation.
Excellence – Creating a meaningful value and delivering high returns for all the stakeholders
by delivering the highest quality products and services, investing in projects that improve
quality of life while upholding the welfare of the employees.
Tenacity - Bravely face challenges head-on with a tagline, ‘can do, must do’ attitude and
following through the promises with maximum effort and persistence. By quickly embracing
changes and ensuring competent completion of every job to commit.
6. Collaboration - Living and breathing the work that can do, and seeking out colleagues and
partners that share the same commitment to utilize the diverse strengths and work together in
synergy towards its purpose.
Integrity - An ethical, fair, and transparent business practice at every level of an organization.
Always choose to do what’s right and take accountability for every action.
Pioneering – Applying a new approach, exploring new methods and ideas, in order to create
innovative solutions and deliver lasting impact for the communities in which they should be
operated.
7. History of Manila Water
Manila Water Company Inc., is a water
provider in the East Zone of Metro Manila and Rizal
Province. It consists of different cities and
municipalities with over seven million people. The
company was founded on January 6, 1997 and based
in Quezon City. Manila Water Company Inc., is led
by Ayala Corporation with the chairman of the
board's committee, Mr. Enrique Razon, a business
tycoon.
8. History of Manila Water
The National Water Crisis Act, passed by the
Philippine government, allowed the government-run
Metropolitan Waterworks and Sewerage System (MWSS)
to hand over the operation of water utilities in the East
Zone concession to Ayala-led Manila Water. Manila Water
was granted exclusive rights to use land and infrastructure
for the production, treatment, and water distribution, as
well as rights to operate the sewerage system, under the
Concession Agreement.
Aside from caring for its customers and
employees, Manila Water also cares for the environment.
Over the years, they have been acknowledged as one of the
Outstanding Corporate Social Responsibility (CSR)
programs in Health. They ensure that customers' waste is
properly treated before being discharged back into rivers
and waterways.
9. History of Manila Water
Ayala Corporation has a lot to offer in the line of business.
As they took over Manila Water Company Inc., the company
provided good water services to different places in the East Zone of
Metro Manila and the province of Rizal. This business aims to
create and share a valuable future.
Manila Water Company Inc., is now expanding inside the
country. Since they also want to reach beyond the borders, they have
ventured into major cities outside Metro Manila through their new
Manila Water Philippine Ventures (MWPV) and Manila Water Asia
Pacific in the Asia-Pacific region (MWAP). MWPV's expertise has
been brought to the Clark Special Economic and Freeport Zone
(Pampanga), Bulacan, Calasiao (Pangasinan), Laguna, Boracay
Island, Cebu, and Tagum City through local subsidiaries (Davao del
Norte). The management is also planning to bring the business
outside the country. In Vietnam, Indonesia, and Thailand, MWAP
has established management contracts and investments.
10. History of Manila Water
The company is now concentrating on providing
excellent service to its loyal customers. The expansion of their
company will benefit a large number of people because they will
be able to hire more employees. Manila Water Company Inc.
will be open to positive changes and opportunities. They will
provide a world-class service to sustain and meet the needs
because they want to be a global leader in providing quality
water.
11. Manila Water ISO Certification
The Manila Water Company retains the sole right to offer water and castoff water services to Metro
Manila's eastern side (“Manila Concession” or “East Zone”). As the company demonstrated their
commitment in terms of water service and continued indication of development, two of the company's
core units obtained an ISO certification of ISO 9001:2015. The Strategic Asset Management Group
(SAMG) followed by the Corporate Project Management Group (CPMG) has been awarded the
certification for its zero non-conformities. “These units are responsible for planning and implementing
Manila Water’s capital expenditure projects to deliver its water and used water services to Metro Manila’s
East Zone.”(Manila Waters, 2018)
Manila Water Strategic Asset Management Group Director, Mr. Abelardo P. Basilio stated that with
the improvement of SAMG’s Quality Management System to ISO 9001:2015 standards, they will be
more committed to ensure that SAMG continues to provide the same high level of service to Manila
Water. Ms. Maidy Lynne Quinto, Manila Water Corporate Project Management Group Director, noted
that this is a significant victory for her team. This achievement demonstrates their commitment to
providing efficient policies, procedures, goods, and services.
12. Manila Water ISO Certification
This project meets CPMG’s goal of ensuring that its capital spending targets in
Metro Manila’s East Zone are met. It assures that SAMG’s role, which includes
providing strategic asset management services such as master planning, capital
expenditure portfolio management, asset management, and technical support to Metro
Manila’s East Zone, is carried out. Both units also provided support and services to
Manila Water’s subsidiaries throughout Asia Pacific and outside of Metro Manila.
14. TQM TOOLS AND PRACTICES USED BY
MANILA WATER
When it comes to the expansion and enhancement of Manila Water as a leader in the
provision of freshwater, recycled water, and environmental services, risk management is
crucial to success. As businesses continue to operate in highly regulated and dynamic
business settings, risk management and governance continue to be essential pillars of the
organization's ability to effectively deal with external challenges while also taking
advantage of growth opportunities.
15. TQM TOOLS AND PRACTICES USED BY
MANILA WATER
Manila Water acknowledges that these facts represent significant challenges to the company's
sustainability initiatives, and the company has taken steps to address these concerns in a proactive
manner. In its operations, the organization develops shared value by increasing efficiencies and
introducing new ideas. With the use of the global standard ISO 31000:2009, The company has
implemented an Enterprise Risk Management (ERM) Program that is continuously used as a tool for
effective decision-making, planning, and day-to-day operations. And also use the Key Risk Indicators
(KRIs) for the regular monitoring and reporting to the management to analyze risk levels and risk
mitigation measures when KRIs are used in conjunction with other methods. To ensure that the
system's sufficiency, suitability, and effectiveness are maintained.
